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BBB Accredited Business since

Great Western Flooring Co - Naperville

Phone: (630) 357-3331 Fax: (630) 355-0385 115 E Ogden Ave STE 101, Naperville, IL 60563 View Additional Email Addresses http://www.greatwesternflooring.com View Additional Web Addresses



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Description




Great Western Flooring Co - Naperville is a flooring retailer which sells and installs a variety of floorings. Located in Naperville, this company serves Chicago and the western suburbs, including Downers Grove, Glen Ellyn, Hinsdale, Lisle, Aurora, Wheaton, Woodridge, and Oakbrook. The company has additional locations in St Charles and Oswego. This company was formed in 1986 and is an independent, family owned and operated Mohawk Floorscapes and Shaw Flooring Gallery retailer.

This company sells a variety of flooring, including ceramic and porcelain, glass tiles, mosaic tiles, kitchen and bath tile, hardwoods, carpet, and vinyl. Their tile selection includes numerous types of natural stone tile, such as onyx, quartzite, granite, slate, marble, limestone, and travertine, as well as metal tile and artisan handcrafted tile. Carpet types include nylon, polyester, Smartstrand, Olefin, and wool. Hardwood species include red and white oak, American cherry, hickory, maple, ash, and American walnut, as well as exotic woods such as Brazilian walnut, Brazilian cherry, Asian walnut, Santos Mahogany, teak, and tigerwood. Also available are softwoods (rarely used for flooring), such as cedar, fir, hemlock, pine, redwood, spruce, and cypress. Another flooring option is bamboo, available in multiple engineered options. Great Western Flooring Co - Naperville also offers a large selection of laminate, vinyl, and LVT options which mimic the look of natural wood or stone but are not easily scratched or otherwise damaged. The company also has many environmentally friendly options and provides financing on many of their selections.

Visit the website for Great Western Flooring Co - Naperville to learn more about their flooring selection, read their frequently asked questions, and view contact information and directions to their physical showroom.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Great Western Flooring Co - Naperville meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Great Western Flooring Co - Naperville include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Great Western Flooring Co - Naperville
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 18, 1994 Business started: 06/01/1984 Business started locally: 06/01/1984 Business incorporated 06/01/1984 in IL
Type of Entity

Corporation

Business Management
Mr. Steve Chirico, President Mr. Tony Chirico
Contact Information
Principal: Mr. Steve Chirico, President
Business Category

Floor Materials - Retail Resilient & Vinyl Flooring Floors - Hardwood Tile - Non-Ceramic - Contractors & Dealers Vertical Blinds Blinds Window Shades Marble - Natural Stone - Natural Tile Sales Marble & Granite Installation, Stonework Fabrication Limestone Carpet Layers Floor Laying, Refinishing & Resurfacing Home Improvements Tile - Ceramic - Contractors & Dealers Hardwood Floor Contractors Granite Slate Carpet & Rug Dealers - New Carpet & Rug Pads, Linings & Accessories Countertops Draperies & Curtains - Retail & Custom Other Building Material Dealers (NAICS: 444190)

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.