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          Flooring Market, Inc has 1 locations, listed below.

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            Business ProfileforFlooring Market, Inc

            Retail Floor Materials
            BBB accredited business

            At-a-glance

            Customer Reviews

            2.25/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/1/2007

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            10/29/2007
            Years in Business:
            22
            Business Started:
            9/1/2001
            Business Started Locally:
            9/1/2001
            Business Incorporated:
            12/6/2005
            Accredited Since:
            11/1/2007
            Type of Entity:
            Corporation
            Alternate Business Name
            • Charnock Flooring
            Business Management
            • Mrs. Roxanne Charnock, Owner
            • Mr. Robert Sandlin, Owner
            Contact Information

            Principal

            • Mrs. Roxanne Charnock, Owner

            Customer Contact

            • Mrs. Roxanne Charnock, Owner
            Additional Contact Information

            Fax Numbers

            • (815) 562-6437
              Primary Fax

            Phone Numbers

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/02/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Hi,I ordered flooring from Flooring Market on June 22nd, 2022. Order #********. I recieved the flooring on June 30th. I immediately opened one box. Upon doing so I noticed instantly that the flooring was not what I viewed in store or my sample that I had in my home for 2weeks. The pieces were mismatched w/a lot of orange undertones. ( I attached photos, the store sample is the square brown solid piece, the mismatched layed out flooring is what I received) I only opened one box for fear of returns. I do not believe this flooring is as advertised or shown. Not 100% Customer satisfaction. I emailed the company right away, they have been prompt with their responses and I do feel that they have not tried to ignore me. Their response is I was sent the correct flooring that I ordered, and it was a high variance floor. They offered to send 5 boxes of flooring and I could piece together the colors I liked. I told them this was unacceptable and I should not have to settle on my flooring. I sent them photos of the sample I viewed, and photos of the flooring I received. The sample is very brown with black undertones, I received very orange pieces and yellow undertones. This is not acceptable. They responded they viewed the photos and consulted with their vendors, and again I was sent what I ordered. After several emails, I was contacted by phone after a discussion of my unsatisfactory with the flooring and that I should not have to settle by piecemealing my floor together. While I believe she was polite I could her frustration with the situation. She concluded with the flooring will be picked up by ***** and I will receive a refund. NOT once in our conversation verbally or through email was I told it would be a partial refund. I attached a photo of my partial refund, they said it is there return policy of a 30% restocking fee, also I pay for return shipping. This not 100% satisfactory, the flooring was NOT as seen or advertised in my sample view.
            Read More

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ryan J

            03/15/2024

            Bought over 1000 sq feet of flooring from them. Probably 200 sq feet was clearly defective and delaminated around the edges. Their response after sending pictures was that it was due to the use of chairs with casters. We have no such chairs in our house and they made this assumption without any type of evidence. It was a complete lie and there attempt at honoring their warranty.

            Local BBB

            BBB of Chicago & Northern Illinois

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