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          EFloors.com has 1 locations, listed below.

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            • EFloors.com

              1000 Brookforest Ave Shorewood, IL 60404-8602

              BBB Accredited Business

            Business ProfileEFloors.com

            Retail Floor Materials
            BBB accredited business

            Contact Information

            1000 Brookforest Ave

            Shorewood, IL 60404-8602

            Visit Website
            (888) 522-5456

            Business hours

            8:00 AM - 7:00 PM
            Business Hours
            8:00 AM - 7:00 PM
            8:00 AM - 7:00 PM
            8:00 AM - 7:00 PM
            8:00 AM - 7:00 PM
            8:00 AM - 7:00 PM
            8:00 AM - 7:00 PM
            8:00 AM - 7:00 PM

            Want a quote from this business?

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            Customer Reviews

            2.29/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            13 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/1/2008

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            EFloors.com is an online retailer of flooring and molding materials as well as installation and maintenance supplies.

            Products & Services

            This company is an online retailer of floor covering.

            Business Details

            Location of This Business
            1000 Brookforest Ave, Shorewood, IL 60404-8602
            BBB File Opened:
            5/25/1990
            Years in Business:
            25
            Business Started:
            1/1/1999
            Business Started Locally:
            1/1/1999
            Business Incorporated:
            12/10/2012
            Accredited Since:
            2/1/2008
            Type of Entity:
            Corporation
            Alternate Business Name
            • Superior Value Products, Inc.
            • RugsToday.com
            Hours of Operation

            Primary

            M:
            8:00 AM - 7:00 PM
            T:
            8:00 AM - 7:00 PM
            W:
            8:00 AM - 7:00 PM
            Th:
            8:00 AM - 7:00 PM
            F:
            8:00 AM - 7:00 PM
            Sa:
            8:00 AM - 7:00 PM
            Su:
            8:00 AM - 7:00 PM
            Business Management
            • Ms. Brittaney Geskey, Vice President
            Contact Information

            Principal

            • Ms. Brittaney Geskey, Vice President

            Customer Contact

            • Ms. Brittaney Geskey, Vice President
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            13 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/04/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            Ordered **************************************************** $1801.68 when they arrived they were not the ones we were looking for the color is exactly the same but they were glue on kinds and not the click lock kinds. They say 100% customer satisfaction gurantee so when I called the customer care support I was advised to file a claim on the website to get an exchange for the correct product and return the existing ones with a shipping waiver and no restocking fees as I will be buying from them again. I was assured that this issue will be taken care of. But instead I was given a reply as below:Returned Merchandise-20 cartons $1,801.68 Original Shipping: $195.53 Return Shipping: $195.53 20% Restock Fee:$380.33- Can get this waived with a new order. Total Refund with a new order: $1,410.62 Total Refund without a reorder: $1,030.29 So basically no matter even if I just exchange the incorrect product from them I will end up losing a large sum just for shipment. Where is the customer satisfaction here?? A very poor customer service.
            Read More
            Read 12 More Complaints

            Customer Reviews

            7 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Russ B

            02/03/2024

            I would not use this company. I ordered Coretec luxury vinyl and when the product came several of the boxes were damaged. The delivery person asked if I wanted to take the three pallets. Needing the product for my contractor to get going I accepted. We took pictures of the damaged boxes and I requested immediate replacement of the damaged boxes. The company kept asking for more and more proof of the damaged material and refused to either replace or refund me for the damaged material. I managed to find a few more boxes from retailer nearby and had a few left from a previous project and it was just enough to complete the project.I would not use this company under any circumstances. The customer service is horrendous and they do not stand by their product.
            Read 6 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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