This Business is not BBB Accredited
8331 S Holland Rd, Chicago, IL 60620-1334
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Planet Fitness is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Planet Fitness' rating include:
- 5 complaints filed against business
- Failure to respond to 4 complaints filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||3|
|Problems with Product / Service||2|
|Advertising / Sales Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
1 Customer Review Customer Reviews on Planet Fitness
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1 Customer Review|
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview