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BBB Business Review

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 Retail and Wholesale Fireplace and Hearth Products. 

Chimney Liners, Chimney Rebuilds, Fireplace Service, Chimney Cleaning, Air Duct Cleaning.  

Gas fireplaces, Wood fireplaces, Vent Free


BBB Accreditation

A BBB Accredited Business since

BBB has determined that American Heritage Fireplace & Accessories, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for American Heritage Fireplace & Accessories, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on American Heritage Fireplace & Accessories, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 25, 1996 Business started: 10/01/1992 in IL Business started locally: 10/01/1992 Business incorporated 03/13/1992 in WI
Type of Entity


Business Management
Mr. James Sako, President Mr. John Dunley, Vice President
Contact Information
Customer Contact: Mr. John Dunley, Vice President
Principal: Mr. James Sako, President
Business Category

Fireplaces Stoves - Wood, Coal Mason Contractors Fireplace Equipment - Retail All Other Home Furnishings Stores (NAICS: 442299)

Products & Services

American Heritage Fireplace & Accessories, Inc sells the following brand(s): Dagan, DaVinici, Dimplex, European Home, Firplace Extrordinar, Heat & Glo, Heatilator, IHP, Lopi, Mendota, Montigo, Rais, Regency, Town & Country

American Heritage Fireplace & Accessories, Inc offers the following product(s): All related Hearth Products, Chimney Liners, Gas Fireplaces and Stoves (vented and unvented), Wood burning fireplaces and stoves

Method(s) of Payment
Check or Charge
Refund and Exchange Policy

In original carton wit 20% restocking fee or even exchange on all stock products

 No returns on Custom Orders

Products & Services

This company offers Fireplaces.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.