BBB Accredited Business since
Phone: (847) 259-7550 Fax: (847) 259-7570 530 W Northwest Hwy, Mount Prospect, IL 60056
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We have been a family business for 45 years. We have a retail showroom where we sell primarily fireplace related products, including gas, wood and electric fireplaces/stoves, as well as accessories such as freestanding screens and tool sets. We also sell gas and charcoal bbq grills and related accessories. We sell patio furniture and umbrellas.
Most importantly we install and service all the products that we sell.
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A BBB Accredited Business since
BBB has determined that Hearth & Home, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Hearth & Home, Inc. include:
- Length of time business has been operating
- No complaints filed with BBB
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMs. Anne O'Donnell, Office Manager
Fireplace Equipment - Retail Fireplaces Furniture - Outdoor Barbecue Equipment & Supplies All Other Home Furnishings Stores (NAICS: 442299)
Method(s) of Payment
Cash, checks and all major credit cards. We also offer special financing. Call us for details.
Refund and Exchange PolicyWe have a 7 day return policy for any unopened/unused in-stock merchandise. Due to the nature of our business, some exclusions apply. Special orders or sale merchandise may not be returned or exchanged.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview