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BBB Business Review

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BBB Accredited Business since

Hearth & Home, Inc.

Phone: (847) 259-7550 Fax: (847) 259-7570 530 W Northwest Hwy, Mount Prospect, IL 60056

BBB Business Reviews may not be reproduced for sales or promotional purposes.


We have been a family business for 45 years.  We have a retail showroom where we sell primarily fireplace related products, including gas, wood and electric fireplaces/stoves, as well as accessories such as freestanding screens and tool sets.  We also sell gas and charcoal bbq grills and related accessories.  We sell patio furniture and umbrellas.

Most importantly we install and service all the products that we sell.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hearth & Home, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Hearth & Home, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: May 23, 1986 Business started: 08/01/1971 Business started locally: 08/01/1971
Type of Entity


Business Management
Ms. Anne O'Donnell, Office Manager
Contact Information
Principal: Ms. Anne O'Donnell, Office Manager
Business Category

Fireplace Equipment - Retail Fireplaces Furniture - Outdoor Barbecue Equipment & Supplies All Other Home Furnishings Stores (NAICS: 442299)

Method(s) of Payment

Cash, checks and all major credit cards.  We also offer special financing.  Call us for details.

Refund and Exchange Policy
We have a 7 day return policy for any unopened/unused in-stock merchandise.  Due to the nature of our business, some exclusions apply. Special orders or sale merchandise may not be returned or exchanged.

Customer Review Rating plus BBB Rating Summary

Hearth & Home, Inc. has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.