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BBB Business Review

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BBB Accredited Business since

Universal Restoration Services

Phone: (877) 505-6699 Fax: (888) 596-4996 View Additional Phone Numbers 390 Holbrook Dr, Wheeling, IL 60090 View Additional Email Addresses http://www.4universal.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Universal Restoration Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Universal Restoration Services include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Universal Restoration Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: March 20, 1992 Business started: 10/01/1989 Business started locally: 10/01/1989 Business incorporated 01/09/1990 in IL
Type of Entity

Corporation

Business Management
Mr. Daniel O'Brien, Exeutive VP Mr. Steve Goldstein, President Ms. Laura Peterson, Corporate Marketing
Contact Information
Principal: Mr. Daniel O'Brien, Exeutive VP
Customer Contact: Ms. Laura Peterson, Corporate Marketing
Business Category

Fire & Water Damage Restoration Fire Damage Restoration Water Damage Restoration Water Mitigation Project Management Structural Integration Mold & Mildew Remediation Mold & Mildew Inspection/Removal/Remediation Air Purifying & Cleaning Systems & Equipment Upholstery and Rug Cleaning Upholstery & Carpet Cleaning Interior Finishing Contractors-Drywall / Plastering Building Construction Consultants Building Restoration & Preservation Building Envelope Restoration Construction Estimates Contractors - General Contractor - Remodel & Repair Floor Coverings & Installation Glass Board - Up Service Construction & Remodeling Services Remodeling Services Insurance - Fire & Flood Specialists Fire & Flood Emergency Service Insurance Claim Processing Services Tarps Building Inspection - Commercial Carpet & Rug Cleaners Construction Management Construction Administration Residential Remodelers (NAICS: 236118)

Service Area
Chicago, Northern Illinois and Indiana
Alternate Business Names
DSPJ, Chicago- Inc
Products & Services

This company offers fire, water, flood restoration.


Customer Review Rating plus BBB Rating Summary

Universal Restoration Services has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.