Business ProfileforServpro of La Grange Park / North Riverside

This matter concerns a construction contract for work Serv Pro has not completed at my house. They already have been paid (in what appears to be an ****** aggressive and confiscatory terms) 75% of the initial contract agreement. The agreement stems from water intrusion in my upstairs bathroom and minor painting in some parts of the house. Terms were reached in a contract started in October 2023 for $18,750.75. Terms called for half of the payment to be made upfront, which is reasonable and customary. Serv Pro also received an additional payment for 25% on November 20. Serv Pro further overcharged me by ******** for bathroom tiles (payment made on Jan. 16) for tiles that are still not put up yet. They had been put up but shoddy workmanship meant they had to be taken down. (I have a video of the worker saying the wall board was put in so poorly -- crookedly -- that the tile could not be put in straight. Serv Pro is now asking for more money to increase its payout to 90% of the contract. Please see the photos, which accurately depict what that bathroom looks like now and has looked like for the last three months. They have halted work three times now to ask for more money. I want Serv Pro to complete their work with a better, acceptable, level of quality and then to clean the premises for re-occupation, as required by the contract. The remaining payment would be made then. I also want to be compensated for uncovered expenses and the long time period we have been forced out of our home because Serv Pro refuses to finish the bathroom (a one-bathroom home) so that we may reoccupy. We have been out of our home since July. During 90% of the days since we came to agreement with Serv Pro, no workers were in the home and no work was being done by Serv Pro. They have acted in a truly predatory sense. Both my wife and I are disable and we are an interracial couple. I'm not sure those are factors. I'm not sure they are not factors.