BBB Business Review

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This business is not BBB accredited.

ServiceMaster Disaster Services, Inc.

Additional Locations

Phone: (800) 954-9444 Fax: (630) 437-5590 View Additional Phone Numbers 2400 Wisconsin Ave, Downers Grove, IL 60515 View Additional Email Addresses http://www.ServiceMasterDSI.com View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for ServiceMaster Disaster Services, Inc. include:

  • Failure to respond to 3 complaint(s) filed against business

Factors that raised the rating for ServiceMaster Disaster Services, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 2
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

0 Customer Reviews on ServiceMaster Disaster Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 17, 2009 Business started: 09/12/1990 Business started locally: 09/12/1990
Type of Entity

Corporation

Business Management
Katy Olds, Marketing and Advertising Kim Brooks, CEO Robert Iwema, Regional Manager Chris Veldman, CFO
Contact Information
Principal: Katy Olds, Marketing and Advertising
Business Category

Fire & Water Damage Restoration Fire & Smoke & Water Clean Up Mold & Mildew Remediation Crime Scene/Trauma Clean Up Contractors - General Construction & Remodeling Services Insurance - Fire & Flood Specialists Fire & Flood Emergency Service Carpet & Rug Cleaners Construction Management Air Duct Repair Residential Remodelers (NAICS: 236118)

Alternate Business Names
DSI Holdings Corporation ServiceMaster Disaster Services Inc ServiceMaster DSI ServiceMaster DSI (DBA)
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.