BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that Rainbow International of South & West Suburbs meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Rainbow International of South & West Suburbs include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Business ManagementMr. John Gurtler, Owner
Fire & Water Damage Restoration Fire Damage Restoration Water Damage Restoration Mold & Mildew Remediation Mold & Mildew Inspection/Removal/Remediation Cleaning Services Kitchen Remodeling Contractor - Remodel & Repair Construction & Remodeling Services Basement - Remodeling Bathroom Remodeling Remodeling Services Accident Reconstruction Service Deodorizing & Disinfecting Residential Remodelers (NAICS: 236118)
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Email Addresses
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: We hired them to do property removal , formality on and water mitigation due to our house being damaged in a tornado on June 22,2015 . Rainbow employees disposed of a lot of our property on site without permission ( some antiques and family heirlooms. Once our property was back at their storage facilities we had difficulties getting files on what they had in their possession. At first only sent a few pictures and could not locate others . After a month they finally located the remainder of photos . At this time we realized items were missing and damaged that had not been damaged at house . Found that a 60 inch lg tv was missing . Mgr claimed did not know what happened to it . He also admitted to disposing of a lot of property . And damaging a screen door which he took to repair and not returned . The mgr claimed that my wife had signed a contract saying that they could dispose of whatever property they wanted . ( this did not appear until after my wife passed In October ) I have requested to see copies of these papers but have been denied .just prior to my wife passing ******** insurance recommended hiring a new company to take possession of property because they to had problems with rainbow not being able to locate property when the insurance went to inspect . ******** paid them for the demo portion aprox 34,000 and I disputed the remaining 13,000 for property removal . Rainbow received and cashed the ins check then hired a lawyer to Pursue a lien on wife's estate and my home . Have attempted several times to discuss the lost items and what can be done to solve problem . Spoke with ******** ins and was told they have extensive documentation of problems they had with rainbow.. I feel they do not deserve the amount asking .
Desired Settlement: I feel they should be responsible for the replacement cost of tv . And damaged and disposed items
Mr. ******: “We hired
them to do property removal , formality on and water mitigation due to our
house being damaged in a tornado on June 22,2015 . Rainbow employees disposed
of a lot of our property on site without permission ( some antiques and family