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BBB Accredited Business since
Phone: (847) 674-7875 7161 N Cicero Ave, Lincolnwood, IL 60712
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Preferred Fire & Flood Repair, Inc. is a fire and water damage restoration company which provides renovation and rebuilding services for residential and commercial customers. This company serves the northern suburbs of Chicago, including Skokie, Evanston, Niles, Park Ridge, Norridge, Harwood Heights, Morton Grove, Wilmette, Golf, Glenview, Des Plaines, Rosemont, Kenilworth, Winnetka, Glencoe, Northfield, Northbrook, Mt Prospect, Prospect Heights, Elk Grove Village, Deerfield, and Wheeling. Services available from this company include emergency water extraction, board-ups, roof tarping, temporary fencing, tree removal, debris removal, smoke deodorization, electronics restoration, emergency pack outs, furniture refinishing, clothes and fabric cleaning, computer refurbishing, odor removal, dehumidification, heating and air conditioning decontamination and cleaning, carpet and upholstery cleaning, and mold remediation.
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A BBB Accredited Business since
BBB has determined that Preferred Fire & Flood Repair, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Preferred Fire & Flood Repair, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500
Illinois Department of Public Health
122 S. Michigan Avenue, Chicago IL 60603
Phone Number: (312) 814-2608
Type of Entity
Business ManagementMr. Jason Harris, President
Related BusinessesHarris Claims Services, Inc. - Public Adjusters Association Midwest Public Insurance Adjusters - AMPIA
Fire & Water Damage Restoration Furniture Repair & Refinish Odor Neutralizer Smoke Odor Counteracting Service Mold & Mildew Remediation Stump Removal & Grinding Upholstery & Carpet Cleaning Contractors - General Flood assistance Fire & Flood Emergency Service Tarps Carpet & Rug Cleaners Dry Cleaners Residential Remodelers (NAICS: 236118)
7161 N Cicero Ave
Lincolnwood, IL 60712 (847) 674-7875 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
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Complaint: proper permit was not obtained to do repairs to my home the permit# ********* does not cover scope of work repair due to fire damage. none of the of the repairs were inspected I was told per this company everything was at to code. Repairs to my home are incomplete there is mold and deepness still in my basement This company also forged my signature on a check for over $7000.00 dollars the work provided is substandard. I have repeatly asked his company to repair my home properly without progress.
Desired Settlement: I want compensation for repairs the wall in my home should be replaced walls need to be repainted basement walls need to be removed plumbing and electrical issues electrical and plumbing work needs to be inspected The repairs were not done correctly per city inspection Changes to structure of my home made without my permission
Business Response: Initial Business Response /* (1000, 6, 2015/09/25) */ 9-23-15 Response to BBB complaint # ******** Response to dispute: Our company takes great pride in our services, professionalism and responsibility of taking care of the client's needs. We have been a leader in the industry for years for a reason. We service over hundreds of clients on a yearly basis during disaster situations. We pride ourselves on the efficiency, craftsmanship and professionalism of all our employees. Unfortunately there are times when a client is not cooperative and try's for lack of better words to short change us. This is again one of the times. Addressing the complaint of Ms. ********. There is currently a balance due on the repairs performed to her home. The balance due to the company is in excess of $30,000.00. Ms. ******** has demanded over $10,000 in order to turn over our payment. She has made complaints which we disagreed with but were nevertheless for good will agreeable to perform. For example she signed off on paint colors and later has demanded that such be changed and repainted. We asked on several occasions when we could gain access to the property to perform such. She again demanded over $10,000 stating she would rather have the money. What is occurring is she is asking for things to be done, not allowing us to perform such and then demanding thousands of dollars instead. Again we stand behind our work. We will perform all the repairs as agreed to in the contract. Currently she is in breach of contract for failure to pay the $30,000. It most noted that her insurance carrier agreed to pay for the repairs in the sum of approximately $126,266. Therefore there clearly remains a large balance due. Further, Ms. ******** complains about basement walls. Those walls were inspected by this office on several occasions and documented and disagreed with her assesment. Recently we appeared at the home to do the work that she was demanding and she failed to allow us in. We have conveyed to her at all times all information. In fact we performed extras which were not paid for by the insurance company. She has not paid us for that work. In summary, there is a balance due of over $30,000 plus the value of the extras that we did. We would like her to turn over those monies. We will not be held hostage for the balance due. We will, as always, stand behind our work. We are prepared to allow the court system to resolve our issues. We have tried every effort to accommodate Ms. *******'s. But we will not be held up for the $30,000 which remains due. Upon request for payments for services completed/due under the terms of the contract, she has refused to make payments in a timely fashion. She has gone to such extremes as to make inappropriate comments relating to the scope and the work. She has breached the written contract, not us. Given her inappropriate actions and her refusal to let us back into her home, such clearly establishes her true intentions. To simply get over $10,000 and profit on her fire loss. This office was left with no alternative but to start the legal action to file suit against Ms. ********. Again we are open to resolving the issues and believe we have performed services entitling us to our fees. It is Ms. ******** who is being unfair, untruthful and trying to withhold the $30,000 that is due to this company. Thank You. Staff at Preferred Fire and Flood Inc.