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BBB Business Review

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Description

Preferred Fire & Flood Repair, Inc. is a fire and water damage restoration company which provides renovation and rebuilding services for residential and commercial customers. This company serves the northern suburbs of Chicago, including Skokie, Evanston, Niles, Park Ridge, Norridge, Harwood Heights, Morton Grove, Wilmette, Golf, Glenview, Des Plaines, Rosemont, Kenilworth, Winnetka, Glencoe, Northfield, Northbrook, Mt Prospect, Prospect Heights, Elk Grove Village, Deerfield, and Wheeling. Services available from this company include emergency water extraction, board-ups, roof tarping, temporary fencing, tree removal, debris removal, smoke deodorization, electronics restoration, emergency pack outs, furniture refinishing, clothes and fabric cleaning, computer refurbishing, odor removal, dehumidification, heating and air conditioning decontamination and cleaning, carpet and upholstery cleaning, and mold remediation.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Preferred Fire & Flood Repair, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Preferred Fire & Flood Repair, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Preferred Fire & Flood Repair, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 07, 2008 Business started: 04/01/1991 Business started locally: 04/01/1991 Business incorporated 04/04/2012 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Public Health
122 S. Michigan Avenue, Chicago IL 60603
www.idph.state.il.us
Phone Number: (312) 814-2608

Type of Entity

Corporation

Business Management
Mr. Jason Harris, President
Contact Information
Principal: Mr. Jason Harris, President
Related Businesses
Harris Claims Services, Inc. - Public Adjusters Association Midwest Public Insurance Adjusters - AMPIA
Business Category

Fire & Water Damage Restoration Furniture Repair & Refinish Odor Neutralizer Smoke Odor Counteracting Service Mold & Mildew Remediation Stump Removal & Grinding Upholstery & Carpet Cleaning Contractors - General Flood assistance Fire & Flood Emergency Service Tarps Carpet & Rug Cleaners Dry Cleaners Residential Remodelers (NAICS: 236118)

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.