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BBB Business Review

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BBB Accredited Business since

PlatinumCare Cleaning and Restoration

Phone: (800) 517-8200 Fax: (800) 517-8200 PO Box 100, Sugar Grove, IL 60554

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PlatinumCare Services is a fire and water damage restoration company which provides cleaning, restoration, and janitorial services. Located in Sugar Grove, IL, this company serves the entire Chicagoland area, including Schaumburg, Naperville, Bolingbrook, Des Plaines, Evanston, Arlington Heights, Lake Forest, and Elgin. The company has over 22 years of experience in the field of cleaning and restoration, is family owned and operated, and is a member of the Institute of Cleaning, Inspection, and Restoration, and the Indoor Air Quality Association.

This company provides restoration, cleaning, and janitorial services to commercial, residential, and multi-family structures throughout the Chicagoland area, working from a philosophy of caring and stringent standards of quality. Their restoration services include the remediation of damage to personal property, prevention and remediation of sewage damage, water damage remediation, mold remediation, dry ice blasting, storm damage restoration, moisture inspection, reconstruction and remodeling, and stripping and waxing floors.

For cleaning, PlatinumCare Services cleans carpet and area rugs, upholstery, leather, ceramic tile and grout, windows and screens, and air ducts and dryer vents. They also remove pet odors, pressure wash tiles and bricks, and re-stretch carpets. Their janitorial and maid services include a variety of schedules and cleaning routines, and they will work with the customer to determine a schedule and cleaning routine that matches client needs.

Visit the website for PlatinumCare Services to learn more about the different services they offer, read testimonials from their customers, and contact the company to schedule a consultation or a cleaning appointment.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that PlatinumCare Cleaning and Restoration meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for PlatinumCare Cleaning and Restoration include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on PlatinumCare Cleaning and Restoration
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 14, 2008 Business started: 08/01/1994 Business started locally: 08/01/1994 Business incorporated 05/07/2013 in IL
Type of Entity


Business Management
Mr. Robert J. Michalec, President
Contact Information
Principal: Mr. Robert J. Michalec, President
Business Category

Fire & Water Damage Restoration Fire Damage Restoration Water Damage Restoration Water Mitigation Mold & Mildew Inspection Odor Neutralizer Dryer Vent Cleaning Pressure Washing Mold & Mildew Remediation Mold & Mildew Inspection/Removal/Remediation Mold Consulting & Testing Cleaning Services Electrical Power Systems (Residential & Commercial) - Backup Systems Tile & Grout Cleaning Upholstery and Rug Cleaning Upholstery & Carpet Cleaning Contractor - Crawl Space Basement Waterproofing Drying Service Carpet & Rug Repair Sump Pump Contractors Foundation Contractors Foundation Inspection Foundation Repair & House Leveling Waterproofing Contractors Waterproofing Contractors Construction & Remodeling Services Carpet & Rug Cleaners Deodorizing & Disinfecting Residential Remodelers (NAICS: 236118)

Alternate Business Names
PlatinumCare Services, Inc. Service Care ServiceCare Cleaning and Restoration
Products & Services

This business offers: Restoration Services, Cleaning Services, Janitorial and Maid Services.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.