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BBB Accredited Business since
Phone: (630) 543-3935 222 W Fay Ave, Addison, IL 60101
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A BBB Accredited Business since
BBB has determined that Night & Day Restoration Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Night & Day Restoration Services, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Business ManagementMr. Aaron Michaelson, President Ms. Cindy Domm, Office Manager
Fire & Water Damage Restoration Glass Board - Up Service Residential Remodelers (NAICS: 236118)
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
222 W Fay Ave
Addison, IL 60101 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Night and Day Restoration did the work on our home after a fire in 2012. Work was completed in 2013 and we moved back in.Payment for the work was provided by our insurance company, and Night and Day made sure they were paid!Since that time some of the work has come apart. Dry wall is cracking, roof has leaked, base boards are splitting, etc.After many calls to get things right, and being told that they would be out to take care of these problems I have decided to ruffle some feathers! All I want is to get the work to my satisfaction! They are paid in full! I have pretty much been ignored! I am not happy!
Desired Settlement: I would like to get these repairs done to my satisfaction! To not be ignored and given the run around! Complete the process! They have been paid in full, give me what I paid for! Would accept this!? I think not!
Business Response: Initial Business Response /* (1000, 11, 2014/12/18) */ ***** #XXXXXXXX 1 message ******@nightanddayrestoration.com <******@nightanddayrestoration.com> Thu, Dec 18, 2014 at 1:09 PM To: *******@chicago.bbb.org This letter is in reply to ***** #XXXXXXXX Night and Day repaired the clients house.. Our repair specs were completed and the client was satisfied. Our contractor has been over to the clients home numerous of times for minor repairs. Thank you Thank you and have a wonderful day. XXX-XXX-XXXX ******@nightanddayrestoration.com ******* *** ****** ******* ********* XXXXX Initial Consumer Rebuttal /* (3000, 18, 2015/01/12) */ 1/9/15 I have not heard from night and day! No one has called me and no repair or follow up work has been done! I just want what I paid for to be done properly! Final Business Response /* (1000, 23, 2015/03/10) */ Hello **** ********* Just to let you know Israel will be meeting the homeowner(***** ************ our contractor Thursday 3-12-2015 at 9:00am to take care of all the problems that needs to be fix. Please reply to us to let us know you have receive this email. Thank You! ****** Night and Day Restoration Services, Inc.
Customer Reviews Summary