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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that J.C. Restoration, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for J.C. Restoration, Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500
Type of Entity
Business ManagementMr. Warner Cruz, President Mr. Steven Rost, General Manager
Fire & Water Damage Restoration Building Restoration & Preservation Building Envelope Restoration Concrete - Restoration, Sealing & Cleaning Contractors - General Insurance - Fire & Flood Specialists Property Maintenance Residential Remodelers (NAICS: 236118)
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
3200 Squibb Ave
Rolling Meadows, IL 60008 (800) 956-8844 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: So many things and I don't have what you are requesting
Desired Settlement: I want everything completed to my satisfaction and my damaged things fixed. They have ruined so many things, gutters leaking and touch ups putting up broken tiles, damaged cabinets, doors, gutters leaking, flowers ruined, solar lights clothes and work not completed on time.
Business Response: Initial Business Response /* (1000, 7, 2014/06/18) */ Contact Name and Title: ******* ********** Contact Phone: 800.956.8844 Contact Email: ***********@jcrestoration.com In response to case #XXXXXXXX submitted on May 31, 2014. J.C. Restoration, Inc. takes a tremendous amount of pride in the work we do and we are sorry to learn that Mrs. ******* is unhappy with the service provided to her. Please understand that much of our success relates to the amount of integrity we display in our day to day operations and would like to assure you that we will take action to provide a reasonable resolution to this matter. After receiving this complaint, we have taken the time to research the matter and were able to conclude the following. **** ****** (Production Manager) has verified that since the complaint filing on 5/31/14, work to Mrs. *******'s home was still being completed. At this time, all of the requested repairs, according to a punch list that Mrs. ******* signed and agreed to on 3/14/14 have been completed according to JCR. JCR is still waiting to receive Mrs. *******'s signature and approval, of a now completed punch list, as of 6/16/14. If you should have any questions or concerns regarding this matter, please do not hesitate to contact me directly. ******* ********** Executive Assistant J.C. Restoration, Inc. 3200 Squibb Ave Rolling Meadows, IL XXXXX P: 800.956.8844
Customer Reviews Summary