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Find a Location

CAT 5 Restoration has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • CAT 5 Restoration

      18404 116th Ave STE C Orland Park, IL 60467-7814

    • CAT 5 Restoration

      18404 S. 116th Ave Unit C Orland Park, IL 60467

    Business ProfileforCAT 5 Restoration

    Fire and Water Damage Restoration
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    CAT 5 Restoration is a fire and water damage restoration company which focuses on insurance restoration projects for commercial and residential customers. This company has divisions for commercial, residential, and national disaster response, with teams trained in the specifics of mold, smoke, water, and fire restoration. The company has experience in restoring single and multi-family homes, offices, assisted living facilities, town homes, condominiums, and other facilities, including multi-million dollar projects. Services include mold remediation, document freeze-drying, document and book drying, document cleaning after floods and fires, smoke mitigation, water and fire restoration, document recovery, structural stabilization, debris removal, dehumidification, board-up and roof tarping, relocation, structural drying, damage assessment, and environmental control.

    Business Details

    This is a multi-location business.

    Find a Location

    CAT 5 Restoration has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • CAT 5 Restoration

        18404 116th Ave STE C Orland Park, IL 60467-7814

      • CAT 5 Restoration

        18404 S. 116th Ave Unit C Orland Park, IL 60467

      Location of This Business
      18404 116th Ave STE C, Orland Park, IL 60467-7814
      BBB File Opened:
      5/21/2014
      Years in Business:
      10
      Business Started:
      7/1/2013
      Business Started Locally:
      7/1/2013
      Business Incorporated:
      7/29/2013
      Type of Entity:
      Corporation
      Alternate Business Name
      • CAT 5 Restoration
      Business Management
      • Mr. Michael Carroll, President/CEO
      • Mark Otto, National Account Manager
      Contact Information

      Principal

      • Mr. Michael Carroll, President/CEO

      Customer Contact

      • Mr. Michael Carroll, President/CEO
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Preparing for and recovering from flooding

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/17/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      This is my second time in 2 months filing the same complaint. I have not been able to live in my home at 904 s ******** ******** since Monday, August 10, 2020. A tree fell on top of the front half of my house. The roof/attic, 2 second floor bedrooms, front porch and doors, and living had a lot of damage. Minor damage to 3rd bedroom, dining room, kitchen. Bathroom and basement ok. I had sustained a traumatic brain injury 3 days prior--August 7th 2020. I explained my injury and cognitive deficits to State Farm Agent, *********************************. On his recommendation I hired *************************** with CAT 5 Restoration to do the construction repairs. I also told **** of my brain injury and my need for him to explain everything simply and put things in writing. From August 2020--May 2021, all that was done was to board up 1/2 of my front entrance. The other half was covered with a sheet of plastic and was open to vermin. The charge for 1 PC of plywood and a sheet of plastic--$890.19 2 tarps ($1950) were put on the roof and failed-, causing more damage as the porch roof funneled rain water into the basement. **** disputed total costs with State Farm adjusters. **** and State Farm agreed to an amount February 2021. I was told the weather in February was too unpredictable and it would be March or April when it would start. I was put off until May 2021 when the contents of the house were moved into storage. Nothing else was done until Sept. I didn't know subcontractors would be used. Demo was srarted on walls and ceilings. Expensive lighting fixtures and fans were not taken down and were all damaged. No care was taken to protect anything. October they took off the top of the house off for reframeing. Once again the tarps were put up incorrectly and failed. The whole second floor was open. It stormed and water flooded through the entire 2 story house,walls, floors into the basement. The house is now gutted,a shell. I can't get**** to move on ANYTHING. He's gotten almost $75 k so far.

      Customer Reviews

      0 Customer Reviews

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