BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

CAT 5 Restoration

Additional Locations

Phone: (708) 479-0911 View Additional Phone Numbers 18404 116th Ave STE C, Orland Park, IL 60467 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


CAT 5 Restoration is a fire and water damage restoration company which focuses on insurance restoration projects for commercial and residential customers. Located in Orland Park, IL, this company serves both local and national residents, including customers in Palos Heights, Oak Forest, Markham, Lockport, Channahon, Schaumburg, Bolingbrook, Romeoville, Oak Lawn, Tinley Park, La Grange, Homewood, Joliet, Naperville, Downers Grove, Brookfield, Aurora, Chicago Heights, Woodridge, Lombard, Carol Stream, Bensenville, Oak Park, Berwyn, Elk Grove Village, Streamwood, St Charles, and Des Plaines. The company has responded to Hurricane Sandy, Hurricane Katrina, Hurricane Irene.

This company has divisions for commercial, residential, and national disaster response, with teams trained in the specifics of mold, smoke, water, and fire restoration. The company has experience in restoring single and multi-family homes, offices, assisted living facilities, town homes, condominiums, and other facilities, including multi-million dollar projects. Services include mold remediation, document freeze-drying, document and book drying, document cleaning after floods and fires, smoke mitigation, water and fire restoration, document recovery, structural stabilization, debris removal, dehumidification, board-up and roof tarping, relocation, structural drying, damage assessment, and environmental control. The company is capable of handling events as small as a pipe break to as large as a full-scale drying project for entire buildings, and has been on hand for national disasters such as hurricanes and tornadoes.

Visit the website to learn more about their services, read about the projects they have completed, and request their services for fire and water restoration after a natural disaster or other emergency.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for CAT 5 Restoration include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on CAT 5 Restoration
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 21, 2014 Business started: 07/01/2013 Business started locally: 07/01/2013 Business incorporated 07/29/2013 in IL
Type of Entity


Business Management
Mr. Michael Carroll, President/CEO Mark Otto, National Account Manager
Contact Information
Principal: Mr. Michael Carroll, President/CEO
Business Category

Fire & Water Damage Restoration Fire Damage Restoration Water Damage Restoration Relocation Service Mold & Mildew Remediation Mold & Mildew Inspection/Removal/Remediation Building Contractors Building Restoration & Preservation Paper & Document Shredding Tarps Residential Remodelers (NAICS: 236118)

Alternate Business Names
CAT 5 Restoration

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.