BBB Business Review

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This business is not BBB accredited.

Assurance Cleaning & Restoration, LLC

Phone: (630) 444-3600 Fax: (630) 444-3530 3740 Stern Ave, Saint Charles, IL 60174

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Assurance Cleaning & Restoration, LLC, is a fire and water damage restoration company which provides emergency cleaning and restoration services after a disaster such as a fire, flood, or storm. Located in Saint Charles, IL, this company serves the western suburbs of Chicago, including Wayne, South Elgin, Geneva, Batavia, Campton Hills, West Chicago, Batavia, Winfield, Elburn, Carol Stream, Wheaton, North Aurora, Bartlett, Warrenville, Glendale Heights, Kaneville, Streamwood, Hanover Park, and Glen Ellyn. The company has been in business since 2007 and utilizes certified professionals with years of experience in the disaster remediation industry.

This company provides disaster remediation services for residential and commercial customers, including fire damage restoration and smoke cleanup, water damage restoration and flood cleanup, carpet cleaning and upholstery cleaning, air duct cleaning, mold remediation, biohazard and crime scene cleanup, house-wide cleaning, and post-construction cleaning. Their biohazard and crime scene cleanup services include cleaning up after a murder, home death of a loved one, suicide, gross filth such as hoarding, meth lab cleanup, major car accidents, and biohazard spills. Their post-construction cleanup includes detailing and deep cleaning, post-construction and post-remodeling cleanup, and removing the large amounts of dust and debris that accrue due to carpentry, sawing, and other activities associated with construction. The company also employs property managers and insurance adjusters who can assist clients in receiving settlements to cover the damage from fires and floods.

Visit the website for Assurance Cleaning & Restoration, LLC, to learn more about the services available from this company, read about the process of fire and flood cleanup, and contact the company to schedule a disaster restoration cleanup.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Assurance Cleaning & Restoration, LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Assurance Cleaning & Restoration, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 04, 2011 Business started: 12/27/2007 Business started locally: 12/27/2007 Business incorporated 12/27/2007 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Bradley Beetham, President Mrs. Cathy Heckman, Admin. Svcs. Manager
Contact Information
Principal: Mr. Bradley Beetham, President
Customer Contact: Mrs. Cathy Heckman, Admin. Svcs. Manager
Business Category

Fire & Water Damage Restoration Mold & Mildew Remediation Post-Construction Clean Up Upholstery & Carpet Cleaning Insurance Claim Processing Services Air Duct Cleaning Residential Remodelers (NAICS: 236118)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.