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BBB Business Review

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BBB Accredited Business since

Zacks Investment Research, Inc.

Additional Locations

Phone: (312) 265-9244 Fax: (312) 630-9898 10 S Riverside Plz STE 1600, Chicago, IL 60606

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Zacks Investment Research is a financial services company which provides financial advice and research for individuals and businesses. This company serves downtown Chicago and surrounding areas, including Arlington Heights, Rolling Meadows, Crystal Lake, Evanston, Skokie, Niles, Lincolnwood, Harwood Heights, Des Plaines, Mt Prospect, Prospect Heights, Morton Grove, Downers Grove, Park Ridge, Berwyn, Cicero, Stickney, Riverside, North Riverside, Summit, Countryside, Tinley Park, Oak Park, Park Ridge, Bridgeview, Burbank, Lyons, Fox River Grove, McHenry, Lake Zurich, Lake Villa, Carol Stream, Lombard, St Charles, Aurora, Geneva, and Batavia. Services available from this company include stocks rankings, funds screenings, earnings calendars, financial advice and articles, portfolio creation, and financial education.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Zacks Investment Research, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Zacks Investment Research, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 21 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

21 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 10
Billing/Collection Issues 4
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 5
Total Closed Complaints 21

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Zacks Investment Research, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 5

Additional Information

BBB file opened: February 14, 1997 Business started: 03/02/1981 Business started locally: 03/02/1981 Business incorporated 03/02/1981 in IL
Type of Entity


Business Management
Mr. Allen Macon, Marketing Director Mr. Kevin Matras Mr. John Harland, Controller Mr. Jon Knotts, VP of Operations Steve Reitmeister, Exec Vice President Ms. Isabel Vasquez, Customer Service Mr. Leonard Zacks, President/CEO
Contact Information
Principal: Mr. Allen Macon, Marketing Director
Principal: Mr. Kevin Matras
Related Businesses
Zacks Investment Management, Inc.
Business Category

Financial Services Investment Management Business Brokers Market Research & Analysis Senior Citizens Service Organization Retirement Planning Service Investment Advice (NAICS: 523930)

Alternate Business Names
Zack's Investment Research

Customer Review Rating plus BBB Rating Summary

Zacks Investment Research, Inc. has received 3.68 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.