Business ProfileforZacks Investment Research, Inc.

I am the Principal of a Registered Investment Advisor Firm and was looking for a company to help with research on investments for my practice. I found Zacks and signed up for a trial of the service to see if it would work. I couldn't not navigate the site or use it's potential, so I reached out to my contact, ******************* and he simply ignored me. I tried multiple times to get help to no avail. I asked **** for the contact information of his supervisor and he refused to give it to me. I ended up asking about 5 times for his supervisor's contact information and he never gave it to me. I need a service like Zacks, but need to know how to use it! I did everything I could to use their service, but cold get no help or responses. Before filing this complaint, I sent one final email to **** demanding his supervisor. I got a call this morning from Zacks and the man was belligerent and I didn't catch his name. He said he was ****'s direct report and he was rude, hateful, and when I asked for his name numerous times, he ignored the request for his name, then yelled at me, "We are not doing business with you!" then he hung up. I've never been treated so poorly in my life, I'm not sure why they don't want customers or why they pick and choose who to help, but they refuse to help, refuse to train, refuse to simply respond to an email, refuse to let you speak with management, then when they call, they yell at you, tell you they won't do business with you and hang up. I don't know where else to turn, so I'm filing a complaint in hopes that a member of senior management that actually cares will contact me and resolve the issue. Again, I need a service like theirs, but need to know how to use it and need to know they care about the customer.