BBB Business Review

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This business is not BBB accredited.

National Record Service

Additional Locations

Phone: (847) 480-2200 Fax: (888) 480-1370 View Additional Phone Numbers 3375 Commercial Avenue, Northbrook, IL 60062 View Additional Email Addresses http://www.nationaldeed.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for National Record Service include:

  • 144 complaint(s) filed against business
  • Failure to respond to 81 complaint(s) filed against business
  • 4 complaint(s) filed against business that were not resolved

Factors that raised the rating for National Record Service include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

144 complaints closed with BBB in last 3 years | 20 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 30
Delivery Issues 7
Guarantee/Warranty Issues 2
Problems with Product/Service 101
Total Closed Complaints 144

Customer Reviews Summary Read customer reviews

3 Customer Reviews on National Record Service
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: May 23, 2006 Business started: 11/01/2001 Business started locally: 11/01/2001
Type of Entity

Corporation

Business Management
Mr. Barry Isaacson, President
Contact Information
Principal: Mr. Barry Isaacson, President
Business Category

Financial Services Real Estate Real Estate Services Title Companies & Agents Investment Advice (NAICS: 523930)

Alternate Business Names
Illinois Deed Provider, Inc. National Deed Service, Inc National Processing Center National Record Service, Inc.

Customer Review Rating plus BBB Rating Summary

National Record Service has received 1 out of 5 stars based on 3 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.