BBB Business Review

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This business is not BBB accredited.

HSBC Finance Corp.

Additional Locations

Phone: (800) 547-8776 View Additional Phone Numbers 961 N Weigel Ave, Elmhurst, IL 60126 View Additional Email Addresses http://www.HFC.com View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for HSBC Finance Corp. include:

  • Failure to respond to 39 complaint(s) filed against business
  • 11 complaint(s) filed against business that were not resolved
  • Government action(s) against the business

Factors that raised the rating for HSBC Finance Corp. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

632 complaints closed with BBB in last 3 years | 145 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 160
Billing/Collection Issues 79
Delivery Issues 249
Guarantee/Warranty Issues 1
Problems with Product/Service 143
Total Closed Complaints 632

Additional Complaint Information

Effective March 15, 2010, all HSBC Auto Loan complaints will be handled by the Dallas BBB as a result of the recent agreement between HSBC Finance Corporation and Santander Consumer USA, Inc, which is located in the Dallas service area.

The Chicago BBB will continue to process all complaints (other than the aforementioned) against HSBC Finance Corporation and their affiliated dba companies.

Effective May 1, 2012, Capital One acquired HSBC's domestic credit card portfolio. This includes accounts from Orchard Bank, Household Bank, Direct Merchants and several other retail brands.

For more information or if you have questions, visit the Capital One web site at www.capitalone.com

Customer issues concerning HSBC Credit Card complaints will go to Capital One, which is processed by the Better Business Bureau in Richmond, VA where the company's operations are located.


This report reflects national complaint activity.

Customer Reviews Summary Read customer reviews

8 Customer Reviews on HSBC Finance Corp.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 2
Negative Experience 6
Total Customer Reviews 8

Additional Information

BBB file opened: August 01, 1928 Business started: 01/01/1878 Business started locally: 01/01/1878
Business Management
Brendan Mcdonagh, Chief Executive Officer Mr. Shehad Mohammed, AVP/Customer Resolution Department Mr. Carlo Airdo, V.P., Consumer Affairs HSBC Retail Services Disputes Address Ms. Katherine Frieri Dam Hirsch, Manager Traci Holland Jada Howard Mr. Marty Milella, VP Customer Service and Sales Ms. Theresa Nicchia, Dept Manager Ms. Sandra X. Vasquez, Project Manager
Contact Information
Principal: Brendan Mcdonagh, Chief Executive Officer
Principal: Mr. Shehad Mohammed, AVP/Customer Resolution Department
Business Category

Financial Services Furniture - Retail General Merchandise - Retail Credit Card Processing Service Banks Banking Services Credit Cards & Plans Investment Advisory Service Investment Securities Loans Consumer Finance & Loan Companies Mortgage Brokers Stock & Bond Brokers Credit Services Investment Advice (NAICS: 523930)

Alternate Business Names
Account Central American Dreamcard Beneficial Finance Corporation Beneficial Mortgage Bon-ton/Elder-Beerman Decision One Mortgage Corp. H S B C Securities (usa) Inc Household Automotive Finance Corporation Household Bank FSB Household Bank VISA Household Credit Services, Inc. Household Finance Corporation Household Financial Services Household Life Insurance Company Household Mortgage Services Household Recovery Services HSBC Bank Nevada HSBC Card Services HSBC Consumer Lending HSBC Finance Corp HSBC Insurance HSBC Mortgage Services HSBC North America Holdings HSBC Retail Services HSBC Taxpayer Financial Services Metris-Direct Merchants Bank Orchard Bank Polaris Star Card Reward Zone Program
Additional Information

January 2008 - The BBB would like to inform consumers that if they have a complaint regarding Bon Ton credit cards or any other billing related issues, these complaints should be filed at the Chicago BBB as HSBC is the third party credit card processor for the company. Any other complaints against Bon Ton that do not involve credit cards should be filed at the BBB of Metro Washington DC and Eastern Pennsylvania in Harrisburg. To contact the Harrisburg BBB, please go to www.mybbb.org

September 2007 - The BBB would like to inform consumers that should they receive calls regarding correspondence from HSBC Nevada N.A., they should get in touch with HSBC directly.
Per HSBC, privacy letters are being sent to consumers who have accounts with Carson's Bulk (Carson's). The letters are legitimate and should be of no alarm.

Effective March 15, 2010, all HSBC Auto Loan complaints will be handled by the Dallas BBB as a result of the recent agreement between HSBC Finance Corporation and Santander Consumer USA, Inc, which is located in the Dallas service area.

The Chicago BBB will continue to process all complaints (other than the aforementioned) against HSBC Finance Corporation and their affiliated dba companies.

Products & Services

This company offers consumer loans, credit cards and auto financing.


Customer Review Rating plus BBB Rating Summary

HSBC Finance Corp. has received 1.17 out of 5 stars based on 8 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.