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BBB Business Review

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BBB Accredited Business since

Genesis Financial & Payment Systems Holdings, LLC

Phone: (224) 636-5000 Fax: (224) 220-5111 View Additional Phone Numbers 3175 Commercial Ave Ste 201, Northbrook, IL 60062 View Additional Web Addresses

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Genesis Financial & Payment Systems Holdings, LLC, also known as USA Web Cash, is a financial services company which provides short-term installment loans for consumers in order to help them pay emergency or unexpected expenses, such as medical bills, car repairs, or other bills. Located in Northbrook, IL, this company serves the greater Chicagoland area, including Schaumburg, Evanston, Skokie, Rolling Meadows, Joliet, Naperville, Bolingbrook, Crystal Lake, Deerfield, Tinley Park, Norridge, Edison Park, Park Ridge, Des Plaines, Mt Prospect, St Charles, Elgin, Geneva, Batavia, Oak Brook, Justice, Midlothian, Rockford, Buffalo Grove, Lake Bluff, Great Lakes, Gurnee, Libertyville, Aurora, Lombard, Villa Park, La Grange Park, and Brookfield. This company also operates in Missouri, New Mexico, South Carolina, Texas, Utah, and Wisconsin.

The company started in 2006 and provides a safer alternative to traditional cash advances, as the entire balance does not have the be paid off on the next due date; instead, it is balanced out throughout the entire period of the installment, so the consumer has a longer period to pay it off. There is also no penalty for prepayment, so if the customer is able to pay the balance off sooner, he or she is able to do so without fear of punishment. Loans range from $100 to $4,000, and repeat customers are able to get better rates with lower interest. Rates and fees vary depending on the credit score of the customer and other factors.

Visit the website for Genesis Financial & Payment Systems Holdings, LLC, to learn more about the services available from this company, read more about the installment loans process, and contact the company to request an installment loan.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Genesis Financial & Payment Systems Holdings, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Genesis Financial & Payment Systems Holdings, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 7 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

1 Customer Review on Genesis Financial & Payment Systems Holdings, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: August 18, 2008 Business started: 07/08/2006 Business started locally: 07/08/2006 Business incorporated 12/28/2009 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department Of Financial And Professi...
320 W Washington St Fl 3, Springfield IL 62701
Phone Number: (800) 560-6420

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Brad Gagerman Mr. Adam Gurtz, COO
Contact Information
Principal: Mr. Brad Gagerman
Business Category

Financial Services Loans Consumer Finance & Loan Companies Investment Advice (NAICS: 523930)

Alternate Business Names
USA Web Cash

Customer Review Rating plus BBB Rating Summary

Genesis Financial & Payment Systems Holdings, LLC has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.