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BBB Accredited Business since

Woodmaster Fence

Phone: (847) 497-3530 Fax: (847) 497-3530 4805 William St, Mchenry, IL 60051 http://www.woodmasterfence.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Woodmaster Fence meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Woodmaster Fence include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Woodmaster Fence
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: June 24, 1998 Business started: 04/01/1988 in IL Business started locally: 04/01/1988
Type of Entity

Sole Proprietorship

Business Management
Mr. Rick Manderscheid, Owner
Contact Information
Principal: Mr. Rick Manderscheid, Owner
Business Category

Fence Contractors Fence Posts & Fittings Fence - Sales, Service & Contractors Fences - Vinyl Pet Fencing & Containment Systems Chain Link Fence Sales, Service & Contractors Exterior Structures - Gazebos, Arbors, Pergolas All Other Specialty Trade Contractors (NAICS: 238990)


Customer Review Rating plus BBB Rating Summary

Woodmaster Fence has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 4805 William St

    Mchenry, IL 60051 (847) 497-3530

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/8/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Woodmaster was hired to install an Aluminum fence for us in the backyard. The fence was not installed properly. The posts are loose and the panels of the fence were never screwed in properly. The yard was left in ruins. We have big holes in the yard where mistakes were made when digging the fence post holes. These were never filled in and remain in my yard to date. As a result of the panels not being screwed in, the panels separate from the posts and fall over constantly. We have also received notification from the ******* ** ******* that the fence has failed the final inspection and needs to be repaired to meet code immediately. I have contacted ***** the owner, in writing on 4 different occasions and have been put off each time. Excuses have been made and promises to have someone come out have not been fulfilled. We had the project completed in October and as of February 28, repairs and proper installation have not been completed. **** has stated weather as one issue, however, we have not had a harsh winter with a huge amount of snow and the temperature has been above freezing for a while. We are extremely disappointed in this company and cannot believe we spent over $5,000 on a fence that was not completed properly and a yard that was completely ruined.

Desired Settlement: We would like the repairs to be completed to the meet the ******* ** ******* standards. We would like these completed ASAP. If the company is unable to make the repairs, we would like another business to do the repairs correctly and we will seek reimbursement for the repairs from Woodmaster.

Business Response: Shortly after that job was completed, that installer made mistakes on other jobs and he was released from employment w/WoodMaster Fence.   I did not know at the time there was a problem w/********** job. When I found out, I had sent a different installer out there to take care of the problem in early Dec. and thought everything was taken care of.  Obvoiusly, he didn't go out there either.  I will have an installer that has been excellent for us out there in the next seven days.  I guarantee he will take care of all ********** concerns.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

2 Customer Reviews on Woodmaster Fence
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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