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BBB Business Review

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BBB Accredited Business since

Tru-Link Fence

Additional Locations

Phone: (847) 568-9300 Fax: (847) 568-9600 View Additional Phone Numbers 33w401 Roosevelt Rd, West Chicago, IL 60185 View Additional Email Addresses http://www.tru-link.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Tru-Link Fence meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Tru-Link Fence include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 12 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 5
Problems with Product/Service 5
Total Closed Complaints 12

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Tru-Link Fence
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 06, 2001 Business started: 01/01/1952 in IL Business started locally: 01/01/1952 Business incorporated 03/28/1966 in IL
Type of Entity

Corporation

Business Management
Mr. John Belli, President
Contact Information
Principal: Mr. John Belli, President
Business Category

Fence Contractors Fence Staining Fence Posts & Fittings Fence Material Gates Real Estate Services Aluminum Aluminum Products Closures - Industrial - Protective Metal Specialties Steel Fabricators Fence - Sales, Service & Contractors Fences - Vinyl Fences - Wood Metal Fabricators Chain Link Fence Sales, Service & Contractors Iron Work Swimming Pool Enclosures Aluminum Fabricators Art Metal Work Ornamental Metal Work Contractor - Ornamental Iron Playground Equipment Railings Door & Gate Operating Devices All Other Specialty Trade Contractors (NAICS: 238990)

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.