BBB Business Review

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This business is not BBB accredited.

Northwest Fence, Inc.

Phone: (815) 836-8731 Fax: (815) 836-8730 15537 Weber Rd, Romeoville, IL 60446 http://www.northwestcedar.com


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BBB Accreditation

On 3/2/2016 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 6A. Promptly respond to all complaints forwarded by BBB by:
    1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. Providing BBB with a response that BBB determines:
      • is professional,
      • addresses all of the issues raised by the complainant,
      • includes appropriate evidence and documents supporting the business' position, and
      • explains why any relief sought by the complainant cannot or should not be granted.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Northwest Fence, Inc. include:

  • Failure to respond to 1 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for Northwest Fence, Inc. include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 2
Problems with Product/Service 7
Total Closed Complaints 12

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Northwest Fence, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: September 30, 1996 Business started: 09/01/1993 Business started locally: 09/01/1993 Business incorporated 07/11/1995 in IL
Type of Entity

Corporation

Business Management
Mr. John Keefe Jr., President Ms. Amalia Sloan, Owner
Contact Information
Principal: Mr. John Keefe Jr., President
Business Category

Fence Contractors Fence Staining Fence Posts & Fittings Fence Material Gates Fence - Sales, Service & Contractors Fences - Vinyl Fences - Wood Gazebos Patio & Deck Builders Deck Builders Vinyl Decking Swimming Pool Enclosures Exterior Structures - Gazebos, Arbors, Pergolas Railings All Other Specialty Trade Contractors (NAICS: 238990)

Alternate Business Names
Northwest Cedar Fence Northwest Cedar Products
Products & Services

This business offers: Fences, patio decks, and arbors.


Customer Review Rating plus BBB Rating Summary

Northwest Fence, Inc. has received 2.33 out of 5 stars based on 2 Customer Reviews and a BBB Rating of D+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.