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BBB Business Review

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BBB Accredited Business since

First Class Fence Company

Phone: (847) 906-3231 Fax: (847) 317-0364 1456 East Course Drive, Riverwoods, IL 60015

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First Class Fence Company is a fence contractor which installs, maintains, and repairs fences for both residential and commercial customers. Located in Riverwoods, IL, this company serves the northern suburbs of Chicago, including Lincolnshire, Deerfield, Highland Park, Buffalo Grove, Wheeling, Northbrook, Bannockburn, Mettawa, Long Grove, Vernon Hills, and Highwood. The company is family owned and operated and was formed in 2004 by John Homan, who has over 35 years of experience in the fence and access control industry. The company is a member of the American Fence Association, the Illinois Landscape Contractors' Association, and several Chambers of Commerce.

Services that this company provides include access control, gate operators, telephone entry systems, gate card readers, custom wood fences, trap fences in wood or vinyl, decorative entry fences and gates, high-security fences and gates, tennis courts and athletic fields, temporary fences, electronic gate operators, interior cages and partitions, horse and farm fences, dog kennels and chain link dog runs, safety guard rails, bumper posts and square lattice fencing, arbors, trellises, pergolas, and dumpster enclosures. They also remove, relocate, and repair fences, including those that have been damaged by storms. Materials available for fences include wood, ornamental iron, aluminum, chain link, or polyvinyl. First Class Fence Company is also available for fence consultation and specification expertise should a customer need a custom-designed fence or access control system.

Visit the website for First Class Fence Company to learn more about the services they provide, view examples of their work, and request a consultation about a fence project or access control consultation.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that First Class Fence Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for First Class Fence Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on First Class Fence Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 26, 1993 Business started: 01/01/1989 in IL Business started locally: 01/01/1989 Business incorporated 05/25/2007 in IL
Type of Entity


Business Management
Ms. Mary Jo Homan, President
Contact Information
Principal: Ms. Mary Jo Homan, President
Business Category

Fence Contractors Fence - Sales, Service & Contractors Fences - Vinyl Fences - Wood Chain Link Fence Sales, Service & Contractors All Other Specialty Trade Contractors (NAICS: 238990)

Products & Services

This business offers: Residential & Commercial Fence Contractors install, repair, and replace maintenance-free wood, aluminum, chain link, iron, composite, and polyvinyl fences for high security, pet containment or decorative screening.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.