Business ProfileforAmerica's Back Yard, Inc.

I purchased a new fence form *******'s Back Yard in June 2023. I authorized payment on June 7th. They came out to finish towards the end of June. When they were almost done I called and got ********************* and complained about scratched/damages fence panels and improper screws used. I also complained about gate lock not being the one advertised and I wasn't given an option for gate latch. July 10th I authorized and filled out a service form for them to come out and finish but also take care of the items mentioned. My wife got a call from supposedly the owner (I don't have a name) to talk about the fence. She let him know the issues. They eventually came out to finish but did not address all my issues. They installed the right screws and fixed the off centered fence. There was still scratched and gouged panels. They didn't address gate lock. And there were new issues. Driveway gate posts were black and not advertised as black. More scratched panels and driveway gate latch post was crushed. Driveway gate screws were already rusted after three days. July 23rd I sent a long email back describing issues and also stated there is language barrier with the crew and I felt that If I spoke with a project manager that understood my complaints they can alleviate them. I never talked to any manager but they came out July 29th to finish. They covered posts with sleeves to color match. They painted over rusted screws. And they did not fix or replace any scratched/gouged panels or the crushed gate post. Reached out July 31st to ***** again. Received a phone call. Emailed again with issues and requested to talk to a manager again. I had a flood in my other home to take care of in the meantime but never heard back. Was going to file BBB complaint but it says to call ********************* first. Called and asked for him and left a message. ***** intercepted message and called me back. She said she would have him call me. Haven't heard since and it is 10/22/23.