Business ProfileforTransmotion, Inc.

We ordered a Whirlpool Top Control Dishwasher with Third rack in Stainless Steel via ****** order #********** on 11/19/2023. The appliance was to be delivered and installed on 12/13/2023 with two other appliances. Transmotion handles the installations for ******.On 12/13/2023, the installation team installed a nicer ** dishwasher at approximately 12:30 pm. Upon their leaving, I noted it was the wrong dishwasher and called the installation team, who returned noting the ** was intended for their next customer. My dishwasher was on a truck for delivery with the range and refrigerator to be delivered at 4:30.The correct dishwasher was delivered at 4:30 but Transmotion did not allow that deliver and install team to complete the installation due to the terms of their contract with ******. I was then rescheduled for installation (via ******'s communication with Transmotion) for 12/23/2023.On 12/15/2023, I noted water in my basement and discovered when the install team removed the ** dishwasher, they did not fix the hose or cap from the dishwasher to my garbage disposal. For two days, all water in my sink was not going to the pipes but pouring into my cabinets then basement. I've since capped the drain and dried out the basement. However, this has resulted in my inability to utilize my sink. I am now washing dishes for my wife, a 5 month old, and 2 year old in bathroom sink.I've been calling ****** daily for assistance. Their customer service team noted the water/sink issue would result in an escalated issue and prompt response. However, their team also noted Transmotion has not responded within their 24 hour timeframe as promised. On 12/21/2023, ****** suggested I reach out to Transmotion directly. On 12/22/2023, I received the attached e-mail asking to reschedule the 12/23/2023 delivery but not providing a resolution date. I called again on 12/22/2023 and the Transmotion team was again unable to resolve the issue.I just need it installed so I can use my sink!!