BBB Accredited Business since 12/01/2013
Wisthoff Industries, ltd.
Phone: (847) 441-8440
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||2|
|Billing / Collection Issues||0|
|Total Closed Complaints||4|
Complaint Breakdown by Resolution
|05/21/2013||Problems with Product / Service|
|04/08/2013||Advertising / Sales Issues|
|11/20/2012||Guarantee / Warranty Issues|
|05/16/2014||Problems with Product / Service | Read Complaint Details|
Complaint Category: Failure to honor a contract or agreement
Complaint: In 2004 or 2005 I purchased from Wisthoff a treadmill for approximately $3,000. As we were planning our move to Tennessee, I contacted Wisthoff to ask if they were interested in purchasing the unit back. Although the treadmill was only used for maybe a couple of hours total, Wisthoff agreed to take the unit. A man named ******* from Wisthoff advised me that I had two options; one, they would purchase the unit outright for $500-$600; or, two, they would sell the unit on consignment and I would net approximately $660. I was told by ******* that they would have no problem selling the unit within six months. Based on these representations, I elected to sell the unit on consignment. After not hearing anything from them, I began calling Wisthoff a few months later. I spoke with ******* on a number of occasions, and was advised by him many times that he thought the unit would sell "in the next couple of weeks." I would check back every few weeks and this answer remained constant. Near the end of 2013, ******* advised me that the unit was sold and they anticipated it being out the door by the new year. I called back in mid-January and was told that the unit had not been sold, and ******* reverted back to his old response that it would be sold in the next couple of weeks. By February, ******* stopped answering the phone, those who answered would tell me that ******* was not available, and ******* stopped returning my messages and voicemails. About two weeks ago, I was informed by *** from Wisthoff that the unit was sold and no longer in their possession, but that he could not provide me information as to when I could expect payment. *** did, however, advise me that they planned on sending me a check for $500 (well below what I had been told I would receive.) On Friday March 7, *** told me to call ******* on Saturday March 8 and ask about the timing and the amount of payment. I called and left ******* a voicemail on Saturday March 8. I have not heard back from anyone at Wisthoff since then.
Initial Business Response
Complaint Resolution: BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
Exercise Equipment & Machines - Sales, Exercise Equipment & Machines - Service & Repair, Exercise & Physical Fitness Programs, Internet Shopping