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          Life Fitness has 1 locations, listed below.

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            Business ProfileforLife Fitness

            Exercise Machines

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            23 complaints closed in last 3 years

            13 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Life Fitness manufactures and sells strength and cardiovascular equipment through brands that include Life Fitness, Hammer Strength, Cybex, ICG®, and SCIFIT.

            Business Details

            BBB File Opened:
            5/21/2004
            Years in Business:
            46
            Business Started:
            6/1/1977
            Business Started Locally:
            6/1/1977
            Business Incorporated:
            12/31/2018
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • SciFit
            • Life Fitness Illinois, LLC
            Business Management
            • Mr. Tom Zentefis
            • Ms. Sue Rakoczy, Supervisor Accounts Payable
            • Ms. Rebecca Bolger, Paralegal
            • Michelle Kaiser Kelly, Manager
            Contact Information

            Principal

            • Ms. Rebecca Bolger, Paralegal
            • Michelle Kaiser Kelly, Manager

            Customer Contact

            • Ms. Rebecca Bolger, Paralegal

            Customer Complaints

            23 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/20/2024

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Resolved
            Life Fitness is attempting to collect $1388 from me for a service covered by a warranty with no consideration by me for payment. I purchased a treadmill in 2015 with a ten year warranty on all parts (the whole treadmill). I contacted them at the beginning of January 2023 for the warranty service. A service technician visited my home, diagnosed the problem, advised that a part needed to be ordered, and placed the order. Once the order was received, the technician came back to install the part. I verified multiple times that this was all covered under the warranty, except the technicians labor, which I paid for immediately. I cannot stress enough that I never was quoted a price for the part, never agreed to pay anything for parts, and was told multiple times that it was under the warranty. Ten months later around Thanksgiving they sent me a bill for $1388 and sent it to a collection agency when I did not pay them after a little over one month. The bill includes electrical services that I did not authorize, but was informed by the technician would help my machine run better. In other words, these parts were installed without my permission and not for a need to fix the issue. I believe that Life Fitness is working from their warranty agreement that stands for a treadmill purchased today, not in 2015. - I was never informed these parts were not covered by the warranty.- Life Fitness had ample time before installation to share the cost and gain my consideration for any parts fee.- I was assured warranty coverage many times.- Why did they take ten months to try and bill me? This seems like extortion and fraudulent billing practices.- I received service completion notices saying things were closed.- The only reason I purchased a treadmill from Life Fitness in 2015 was the warranty, for which I have a copy of the sell sheet from the time of purchase.
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            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            KSal

            12/20/2022

            I placed an order with Life Fitness, online, and they promised a delivery date of 5-7 weeks. I was told that after my order is shipped to the installers, I would receive a call from them to schedule an installation. However, as the promised delivery/installation date approached, I never received a call. I tried calling them, but they were not reachable. I sent emails, but the date for installation got pushed further, approximately 2 weeks from the promised delivery data. The phone number for their customer service is unreachable, it is very difficult to reach them through email too. Very unprofessional service. Bad customer service on their end. I am extremely dissatisfied with their lack of professionalism and bad customer service.

            Local BBB

            BBB of Chicago & Northern Illinois

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