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BBB Accredited Business since

myTRAINER

Phone: (847) 780-4421 332 Skokie Valley Rd, Highland Park, IL 60035 http://www.mytrainerhp.com


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Description



myTRAINER is a physical fitness facility which provides personalized training for individuals seeking to become more active and to receive customized feedback on their physical activity. Located in Highland Park, IL, this company serves the northern suburbs of Chicago, including Highwood, Deerfield, Lake Forest, Lake Bluff, Glencoe, Northfield, Winnetka, Northbrook, Kenilworth, Lincolnshire, Wilmette, Glenview, North Chicago, Waukegan, Vernon Hills, Wheeling, Buffalo Grove, Glenview, Evanston, Prospect Heights, Morton Grove, Skokie, Niles, Park Ridge, Long Grove, and Great Lakes. The company was formed in 2011 and was founded by Keely Knack, who began her athletic career at a young age by joining the American Academy of Gymnastics, and continued to pursue sports by joining Lake Forest College's volleyball team. After finding the corporate world not to her liking, Knack pursued a personal training certification and worked as a trainer for small exercise clubs and larger exercise studios before opening myTRAINER, which is aimed toward offering individualized fitness training at an affordable and accessible price.

The facility is 3,000 square feet and is commercial grade for safety and comfort, with additions and upgrades added regularly to ensure novelty and interest. Personal training staff is available at all times, so members are invited to come whenever is best for them. Members train individually, and fitness instructors work simultaneously with others so that members do not need to feel rushed to finish their routines so that the instructor can move on to the next client, ensuring that they finish their workout at a safe and comfortable pace. Post-workout massages and other amenities are available to avoid injury and provide a more pleasurable experience.

Visit the website for myTRAINER to view pictures of the facility, read staff biographies, and contact the facility to inquire about membership.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that myTRAINER meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for myTRAINER include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on myTRAINER
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 12, 2012 Business started: 09/01/2011 Business started locally: 09/01/2011 Business incorporated 04/03/2011 in IL
Type of Entity

Corporation

Business Management
Ms. Keely Knack, President & CEO Ms. Keely M. Knack, President & CEO
Contact Information
Principal: Ms. Keely Knack, President & CEO
Principal: Ms. Keely M. Knack, President & CEO
Business Category

Exercise & Physical Fitness Programs Sports and Recreation Instruction (NAICS: 611620)

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.