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Heritage-Crystal Clean is an environmental and ecological services company which provides parts cleaning, used oil, and hazardous waste services. Located in Elgin, IL, this company serves the western suburbs of Chicago, including West Dundee, Carpentersville, South Elgin, Bartlett, Campton Hills, St Charles, Gilberts, Streamwood, Hanover Park, Wayne, Schaumburg, Pingree Grove, and South Barrington. The company's history dates back to the late 1980s, when Heritage Environmental Services established a division known as Heritage-Crystal Clean to provide parts clean and used oil collection services to companies customers within Indianapolis, Indiana and other places within the Midwest. The company expanded to markets in Texas and Louisiana and soon was operating within a dozen metropolitan markets. The company became wholly reorganized and publicly operated in 2008.

This company offers three areas of service, including environmental services, oil collection services, and re-refinery products. Their environmental services include solvent parts cleaners, aqueous parts cleaners, waste pickup, vacuum service, absorbents, paint gun cleaners, immersion cleaners, and aqua filtration services. More than 30 state environmental agencies have agreed that the Heritage-Crystal Clean program is an environmentally sound method for managing used solvent and that it meets their standards of environmentally responsible waste management. Their oil collection services include scheduled collection of oil and oily water for recycling and disposal. Their re-refinery products process 75 million gallons of used oil annually and distribute the product to finished lubrication blenders across America for use in a variety of industrial and institutional applications.

Visit the website for Heritage-Crystal Clean to learn more about the services available from this company, read about their environmental stewardship and safety programs, and contact the company to begin using their environmental services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Heritage-Crystal Clean meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Heritage-Crystal Clean include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Heritage-Crystal Clean
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 05, 2003 Business started: 01/01/1999 Business started locally: 01/01/1999 Business incorporated 10/31/2000 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Dean Popovich, Trade Association Manager
Contact Information
Principal: Mr. Dean Popovich, Trade Association Manager
Business Category

Environmental & Ecological Services Hazardous Material Control & Removal Waste Reduction, Recycle Service - Industrial Vacuum Cleaning Systems Recycling Services Environmental Consulting Services (NAICS: 541620)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.