On February 2, 2015 I received my electricity bill from nyseg **** **** ***** electric and gas). I have been using Eligo energy which is an energy service company (esco) for approximately one year. Approximately two months ago I checked the rate that New York State electric and gas had compared to Eligo energy. After checking the rate I decided to cancel my account with Eligo energy and restart my service with New York state electric and gas. When I received my bill on February 2 the amount of my electric for the period of November 25, 2014 through January 27, 2015 was $2197.86. The amount of kilowatt hours that I used was 11,618. They charged me .XXXXXXX/kWh totaling $1634.59. For the same period last year I used 12,421 kWh at a rate of .XXXXXX totaling $919.15. I have contacted there customer service to speak with them about my bill and they told me that I am on a variable rate. The woman I spoke with, ******* ******** stated that there was no supervisor in the office when I demanded to speak with one. She advised me that one would get in touch with me at there convenience. I have gone through every bill since I have started with eligo energy and the highest rate that I have been charged over the past year is .085/ kWh. I feel that the reason my rate has nearly doubled, is due to me advising eligo energy approximately one month ago that I was canceling my account and switching back to NYSEG. Ms. ******** also informed me that the current offer that eligo energy had was for twelve months at .7/kWh and told me I should switch back to eligo energy. Ms. ******** also advised me that the variable rate that I received was the market rate for electricity. I then advised ms. ******** that NYSEG's rate for the same period in question was .8/kWh on peak, .7/ kWh mid peak and .6/kWh off peak. Ms. ******** then rudely told me that her supervisor was just going to tell me the same thing (when she called me back at her convenience). As I write this explanation, it has been two hours and I have still not received a call back. I have been a customer of eligo energy for approximately one year. The second I decide to switch, my bill nearly doubles from the previous year and the rate nearly doubles from the previous bill. This is not right. I live in a 2300 square foot home and the electric is nearly $1100 per month for the last two months when it was only $330 per month the two previous months. This is NOT right. My NYSEG account number is XXXX-XXXX-XXX. You may also need what is called a Pod ID number because that is what they asked me for. That pod I'd # is NXXXXXXXXXXXXXX. PLEASE make this right!! Thank you for your time!!
I have not paid my bill yet and it is due on February 21, 2015. I am not disputing the fact that I owe money to the company I am just disputing the rate. I would like to receive a fair market rate around eight cents per kilowatt hour, which is the way that it has been for the previous year. The company has told me that the rate they are giving their new customers is seven cents per kilowatt hour and I feel that it is not fair to charge somebody that has been a customer of theirs for the previous year, two times the amount that a new customer is receiving. My current bill should be half of what it is!!
Mr. ****** switched to Eligo Energy in October 2013. At this time, Mr. ****** authorized his enrollment via a third party recording, which stated that he would receive a fixed price of 7.4 cents per kilowatt hour for a period of 3 months followed by a month-to-month Eligo variable rate. He also received this information again via regular mail shortly after his authorization was obtained. The customer's service began with the fixed rate of 7.4 cents per kilowatt hour on 11/28/2013 and continued until the 3 month period expired on 2/28/2014.
At this time, he began receiving the Eligo variable rate as was agreed upon during Mr. ******'s enrollment. Variable rate customers are under no obligation to remain with Eligo Energy and can cancel at any time. In addition, Mr. ****** had the option of locking in another fixed rate that was being offered and not take on the risk of variable and less predictable pricing.
When Mr. ****** called to cancel service in December 2014, he had already began his current service period and was being charged the Eligo variable rate just as he had been since March 2014 after the fixed rate term expired. No additional fees or surcharges were added to his rate due to his cancellation. Unlike a fixed rate, a variable rate reflects market and weather conditions and varies month-to-month. Due to the nature of Mr. ******'s contract and because the Eligo Energy has already supplied the electricity and Mr. ****** already used it, Eligo Energy will not refund the customer for any electricity consumed during his service periods.
Additionally, Mr. ******'s assumptions about the NYSEG rate are incorrect. NYSEG's effective rate should include additional fees not charged by suppliers such as Eligo, including, for example, bill issuance charge and merchant function charge. These charges are added on top of NYSEG's supply rate.