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BBB Business Review

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Brilliant Electric, Heating and Cooling Inc. is an electrical, heating, and air conditioning contractor for residential and commercial projects. This company is located in Niles, IL, and serves Chicago and the northern Chicago suburbs including Skokie, Park Ridge, Harwood Heights, Norridge, Golf, Evanston, Lincolnwood, Des Plaines, Rosemont, Elk Grove Village, Northfield, Northbrook, Mt Prospect, Arlington Heights, Prospect Heights, Schaumburg, and Evanston. This business commercial and residential electrical services including general electrical repair and installation, electrical panel installation and repair, electrical rewiring, indoor lighting, outdoor lighting, standby generators, commercial lighting, power management, electrical inspections, code violation correction, heating and furnace installation and repair, air conditioning installation and repair, and thermostat installation.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Brilliant Electric, Heating and Cooling, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Brilliant Electric, Heating and Cooling, Inc. include:

  • Length of time business has been operating
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review on Brilliant Electric, Heating and Cooling, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: June 15, 2004 Business started: 03/01/2001 Business started locally: 03/01/2001 Business incorporated 01/08/2001 in IL
Type of Entity


Business Management
Mr. Thomas P Heskin, Owner Kimbrely Celis Lili Ortega, Office Manager
Contact Information
Principal: Mr. Thomas P Heskin, Owner
Number of Employees


Business Category

Electricians – Residential Electricians - Commercial Heating Contractors Pipe & Boiler Covering Contractors Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Hydronic Heating Radiant Heating Connectors - Electric Dehumidifying Equipment Electric Instruments Filters - Air & Gas Heating & Air Conditioning - Filters Generators - Electric Generators - Maintenance Insulation Materials - Electric Photo Electric Cells & Equipment Switches - Electric Air Conditioning Equipment - Room Units Cord Sets & Cords - Electric Fuses - Electric Marine Electric Service Air Conditioning Repair Air Conditioning Systems - Cleaning Coils - Electric Air Duct Cleaning Heating Equipment & Systems Cleaning & Repair Electrical Power Systems Maintenance Electric Power Line Construction Water/Pool Heating - Solar Air Purifying & Cleaning Systems & Equipment Air Conditioning Supplies & Parts Boilers - Supplies & Parts Electric Vehicles - Home Charging Station Electric Heating Elements Electric Switchboards Heating Equipment Humidifying Apparatus Pipe & Boiler Covering Materials Wire & Cable - Electric Wire Harnesses - Electrical Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Basement - Contractors Electrical Contractors and Other Wiring Installation Contractors (NAICS: 238210)

Products & Services

Heating & Cooling, Air-Conditioning, and Licensed Electrical Contractor.

Customer Review Rating plus BBB Rating Summary

Brilliant Electric, Heating and Cooling, Inc. has received 4.77 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.