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Phone: (630) 844-3274 Fax: (630) 844-5080 189 Poplar Pl Unit 5, North Aurora, IL 60542
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for TCL Electrical & Lighting, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Thomas Locascio, President Mr. Scott Kramer, Operation Manager Mr. Cris Lucarz, Sales Manager Mr. John Machay, Vice President Ms. Lori Storck, Office Manager
Electric Equipment - Service & Repair Lighting Fixtures - Repair & Maintenance Lighting Consultants Signs - Maintenance & Repair Appliance Repair and Maintenance (NAICS: 811412)
Alternate Business NamesTCL Industries Inc TCL Svc
THIS LOCATION IS NOT BBB ACCREDITED
189 Poplar Pl Unit 5
North Aurora, IL 60542 (630) 844-3274 Directions
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Customer Review Trends
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|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I was given a quote to do a job for $1500 because this company is also working with ***** for a "Switchout" program which is free of charge. It lowers the electrical output and ***** pays for the electrical work. I had an additional job that I wanted done. They quoted me $1500 and took a $750 deposit which was about 7 weeks ago. I was told I would be emailed a contract the next day. Time on this job was very important and I live a few hours south so wouldn't be up to put down a deposit for another couple days. In hindsight I should have never given him the $750 with just an invoice but no contract. After I gave them the deposit they came out to look again and all the sudden the price jumped to $7500. I told them that was way out of my budget as I already had a bid for $2000. A few days later I was told that they would do the job for $2000. They scheduled an appointment outside of my normal business hours. I had an employee there at 7am (this time of year we don't open until 4pm). The night before I received a message that they were running behind an they had to finish a job first thing but would be there no later than 9am. I called my employee told him to be there are 9am but be ready earlier. At 9am nobody was there. I checked in multiple times throughout the day with no response. At the end of the day I was told that there was no way they could do the job for that price. I was very upset because there was just no way they were doing this job so why tell me your have an exact time scheduled. Once again I was told that they were going to do the job. The person told me they were going to honor their quote and do the job before the next Friay. They told me they would me they would send that in an email. That email never came and the job was never done. They have held my deposit for 7 weeks now and they have known for a fact for at least 6 weeks they were not going to do the work. Despite multiple requests and threats they still have not returned my deposit. This is my last ditch effort to get my money back.
Desired Settlement: I'm seeking my $750 deposit back immediately
Business Response: Initial Business Response /* (1000, 8, 2014/11/18) */ Contact Name and Title: *** ********/President Contact Phone: XXX XXX-XXXX Contact Email: ******************* ****, I researched your complaint and found a quote that TCL Electrical did for ******* ***** for your property. The ******* ***** is a customer of TCL and there is no ownership of the ******* ***** by TCL . TCL has never received any check for $750.00 . We have not been awarded this quote from the ******* ****** If you would give me a call I would be happy to help contact the ******* ***** to get your money back. Thanks, *** ******** (XXX) XXX-XXXX