BBB Accredited Business since

ComEd - An Exelon Company

Additional Locations

Phone: (800) 334-7661 1919 Swift Dr, Oak Brook, IL 60523

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that ComEd - An Exelon Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for ComEd - An Exelon Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 504 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

504 complaints closed with BBB in last 3 years | 172 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 288
Billing/Collection Issues 71
Delivery Issues 5
Guarantee/Warranty Issues 7
Problems with Product/Service 133
Total Closed Complaints 504

Customer Reviews Summary Read customer reviews

5 Customer Reviews on ComEd - An Exelon Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 5

Additional Information

BBB file opened: April 01, 1930 Business started: 01/01/1926 Business started locally: 01/01/1926 Business incorporated 09/17/1907 in IL
Type of Entity


Business Management
Mr. C. J. Hundt, Customer Relations Kathy Householder Miguel Ortega Ms. Nicole Volk, Customer Relations Manager
Contact Information
Principal: Mr. C. J. Hundt, Customer Relations
Number of Employees


Business Category

Electric Companies Electric Bulk Power Transmission and Control (NAICS: 221121)

Alternate Business Names
ComEd Commonwealth Edison Company

Customer Review Rating plus BBB Rating Summary

ComEd - An Exelon Company has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 1919 Swift Dr

    Oak Brook, IL 60523

  • PO Box 87522

    Chicago, IL 60680 (630) 684-2667


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/21/2015 Problems with Product/Service
11/17/2015 Problems with Product/Service
11/15/2015 Advertising/Sales Issues
11/14/2015 Advertising/Sales Issues
11/1/2015 Advertising/Sales Issues
10/29/2015 Problems with Product/Service
10/27/2015 Problems with Product/Service
10/27/2015 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: I have been getting estimated bill for more than 8 months at a time. My bill has went from 4,200, to 1,100 (after a smart meter was installed) to 3,000 at the current time. They have not be able to explain to me the wide range of bills I am getting.

Desired Settlement: I am seeking the correct amount I owe with an how they arrived to the amount.

Business Response: Initial Business Response /* (1000, 5, 2015/10/15) */ A left a message on Mr. ******** voice mail 9/15/15. The customer's electric service was disconnected for nonpayment on 8/21/15. The customer submitted a medical letter on 8/25/15 and the electric service was restored with the medical letter 8/25/15. The customer was advised that the medical letter will expire on 10/24/15 (the last day to establish a deferred payment arrangement). The customer's bills were overestimated from 5/28/14 to 7/15/15. As a result, the bills were canceled and rebilled based on regular readings obtain 5/28/XX (XXXX) and 7/15/XXXX (XXXX). It was determined the customer used 8738 kWh from 5/28/14 to 7/15/15 @ 21.16 kWh per day and the account was rebilled accordingly. The customer was advised that he would receive a revised bill in the mail for $3,069.69 and he is eligible to establish an interest free deferred payment arrangement. The customer has a smart meter therefore; estimated bills should be limited going forward. We have received actual readings at the premise on 8/25/XX (XXX) and we received an actual reading at the premise on 9/24/XX (XXXX).

10/23/2015 Advertising/Sales Issues
10/23/2015 Billing/Collection Issues
10/23/2015 Advertising/Sales Issues
10/22/2015 Billing/Collection Issues
10/21/2015 Advertising/Sales Issues
10/21/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I moved to************************ on July 1st, ***5. When we moved into the unit and attempted to establish service, I was told by ComEd that our building was not listed. After tracking down the previous tenant, we learned that ComEd has our building listed as **** and not*****. We were also not told that they have our unit, the second floor unit, listed as *** and not ***. The account number we opened with them was XXXXXXXXXX. On September 8th, we got a call from the previous tenant saying that she was still paying our bill. She called ComEd to get her old account closed out, which caused my power to be turned off. I contacted ComEd to get it straightened out, they noted the wrong apartment number and closed out our account and created a new one (which meant that our neighbor, who's account we had been paying without realizing it, lost their power). There were at least three apartments in our building that had their power disconnected because of this. The new account number is XXXXXXXXXX. I received a bill from ComEd on October 6th that was backdated to July 1st. This bill total $297.02. I have made attempts to contact ComEd and make sure that this inflated bill is correct, and because different parts of their website claim that I have paid differing amounts of money to them, but none of that is reflected on the bill. Because of my work hours, it's not feasible for me to be on the phone with ComEd to discuss this. I was finally able to contact someone via Twitter on 10/17. I was told that representative would be in touch with me regarding my information and walk through of my bill. I was told when I spoke to ****** on the phone that they would write up a report for me and fax it to my job either by the end of business 10/19, or the morning of 10/20. So far I have still not received this report. When I asked why not all of my payments had been applied to the current bill, I was told that part of the payment was part of an OLD (closed; former address) account that they wanted me to pay on, even though that information was not provided in the bill. When I asked why the building had not been labeled correctly, I was told that they were working off old city planning information that could not be changed. This seems unreasonable and will only cost more time and money in the future. This entire situation could have been avoided if the address of my building had been updated.

Desired Settlement: Because of the frequency (according to the BBB complaints and reviews) of wrongfully billing customers under false/incorrect addresses, I would like my information changed to reflect my correct address, and/or a discounted bill to reflect the amount of work I had to do in order to get information from ComEd. If a discounted bill is not feasible, I would like ComEd to agree to a payment plan, as I believe it is unfair to bill me all at once for a mistake that ComEd made, and has been making for several years.

Business Response: Initial Business Response /* (1000, 5, 2015/10/21) */ On 10/20/15 around 4:11pm, I emailed you your billing transaction information to your personal gmail account because the fax number provided was a work number and the letter was not completed in the morning, as desired. We apologized for the delay. The email also included the fact that "On 7/1/15, there was also an online or automated phone system request to establish service at a premisein your name as of 7/1/15. The account was also enrolled in E-Billing during the same transaction... As stated during our phone conversation 10/19/15, ComEd established multi-unit premises with the original building/unit numbering. Over time, different owners or renovations may physically modify the numbers; however ComEd's internal system remains the same. ComEd may use alternate check points to confirm correct residency, if applicable (i.e. meter number, name of previous tenant, landlord confirmation, etc.) I do apologize for any inconvenience..." Same day, you did reply via email and I addressed your follow up questions. As of today, you have not replied with any additional questions or concerns so today I emailed you and stated "If you do not have any further questions, I will notify ComEd's Social Media team and the Better Business Bureau of the information below." Also "You are eligible for an interest free deferred payment agreement. If you wish to obtain one, please contact the Customer Care Center at XXX-XXX-XXXX and speak to a live representative to confirm the down payment amount and determine home many months you wish to divide the balance (up to 12 months). I will notate the account with the same information." If you do have further questions, please contact me via phone or email. Best Regards. Initial Consumer Rebuttal /* (2000, 7, 2015/10/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)

10/20/2015 Advertising/Sales Issues
10/19/2015 Advertising/Sales Issues
10/16/2015 Advertising/Sales Issues
10/16/2015 Advertising/Sales Issues
10/14/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: We moved into our home on July 31, 2015. At that time, we established service with ComEd and since we were previously enrolled in the RTP program, requested that our particpation continue. Unfortunately the new home did not have a smart meter on it and we were told that once it was installed, we would be re-enrolled in RTP program. In August, a new smart meter was installed. We received a bill for residential service for August, and paid in September. Since then, however there have been no bills. I called RTP and was told we were not enrolled because ComEd Residential did not have a smart meter on our home. I called ComEd Residential and was told there was no smart meter on our home. I read them over the phone the serial number on our meter (including AMI), I was told that the information they had was not accurate and that they would have to figure it out and I was welcome to call back for an update anytime. I specifically requested notification as to when the discrepancy between our account and our meter would be reconciled. I was told that I would just have to wait and check back often. When I called later in the week, I was then informed that my account was in my wife's name, and as such, no information could be provided to me. The customer service was atrocious to say the least, the problem is not yet rectified (neither the lack of any billing data, nor the status of our enrollment in the real time pricing program). We specifically changed our service to ComEd in order to participate in RTP, which for 3 months now they have been unable to achieve!

Desired Settlement: We want the discrepancy between the meter and our account rectified, we want to be enrolled in RTP, and we want our usage and associated charges to reflect the RTP prices retroactive to our initial smart meter install date!

Business Response: Initial Business Response /* (1000, 5, 2015/10/13) */ A thorough investigation of your account has been conducted and the following are the results. The AMI Manager***** was unsuccessful in speaking with you on 10/8/15 and left a message for you to call him directly. Ms.****** from the AMI department spoke with you on 10/8/15 and set up the AMI Recorder meter for your account advised the Real Time Pricing rates would go into effect by 10/15/15. We apologize for your inconvenience and your feedback has been forwarded to the Management team for possible coaching and training opportunities. You were advised you will receive your September and October bill shortly. Thank you. Initial Consumer Rebuttal /* (2000, 7, 2015/10/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for the response. For your records, I returned Tom's call (the AMI manager) nearly immediately, but received voice mail. Did not receive a call back. Ms****** was helpful in getting the account information settled. Thank you

10/13/2015 Billing/Collection Issues
10/12/2015 Advertising/Sales Issues
10/12/2015 Advertising/Sales Issues
10/9/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Recently I received a letter from ComEd stating that the meter was tampered with. They are claiming it to be meter number XXXXXXXXX. They won't even show proof that this meter belonged to this house. They recently upgraded the meters in my neighborhood to the smart meters so the faulty meter is no longer on the house. They are claiming to have pictures but won't send them to me. They are claiming they discovered there was a hole in the metet cover and the disk was marked. I never knew I was even under investigation. They are claiming they sent a letter but I never received it but I do get my bills and I received the letter about the charges. I tried reaching out to comed but they don't take any fault in this matter. It's hard to believe I had a faulty meter and a Comed employee never noticed. I have seen them out here. IThe house is a rental and it doesn't even have a gate. I didn't even know the difference between the two meters located on the house. When I did call Comed I was told I would receive a call back from a manager and never received a call back. I had to make a compliant with the ICC to get a call back and the lady who called me back didn't resolve anything with me. She did try to state facts that didn't add up. I was questioning the months they were claiming and she told me that the data didnt go back any further than two years. I haven't even been at this location for two years. When I was questioning the charges she claimed she would go over the charges and credit anything that wasn't right but how could that be because I was told the meter went to the lab to be read. You can't charge someone for something and show them no proof. They are basically calling me a thief. This is not my fault I would never tampered with anything. You cannot claim I benefited from this. When I told the lady I will not be paying for these charges she told me that they would shut me off and I would have to take them to court. So I explained I have two young children in the house and one who is a baby and she said we will still shut you off. This is how Comed treats their customer's. They show no remorse. This is a problem that was caused by their negligence and they are blaming me for it.

Desired Settlement: I would like them to take the charges off of my bill. I have repeatedly asked for proof and they won't prove nothing to me. I don't think I should be charged for something that I had no control over. They should of been responsible and not of let this become a issue

Business Response: Initial Business Response /* (1000, 5, 2015/10/06) */ I spoke to ************** explained on 6/8/15 a technician exchanged meter XXXXXXXXX for an AMI meter XXXXXXXXX The tampering condition was confirmed with a meter test and pictures showing a hole was drilled in the cover preventing the meter from recording accurate usage. After installing the new meter a $677.02 debit adjustment was processed on the account on 9/14/15 to recover usage billed from 8/25/14 to 6/8/15 based on new meter data from 6/8/15 to 8/24/15 3,601 kwh 77 days 46.77 kwh per day Previously billed usage was deducted to prevent overbilling on account. Customer was informed after winter bills are issued we can reevaluate the usage to determine if the winter bills should be adjusted to compensate with actual meter data Customer was offered payment arrangements which were declined Initial Consumer Rebuttal /* (3000, 7, 2015/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like to know how a hole would cause the meter to misread. How do I know that one of your workers didn't make the hole. How long was this hole there? Was it there from the previous owners? These are questions you guys are refusing to answer. You claim you have pictures but won't send them. You claim they are Comed property. Send me a piece of documentation that proves that fact. How do I know this meter belonged to this house. Show me a documentation that places that meter to this house. You guys are showing me no proof to this situation and expect me to pay for it. You claim you will adjust the price after winter but the months you guys are claiming didn't start from the winter. How can you base it on the udage when appliances were upgraded in the house and now we have another fridge. I don't believe this meter went under testing. I think you guys just compared usage. Show me documentation from the testing. You guys won't show no proof to this but expect me to pay. That's insanity. You can't take advantage of your customers and get away with it. Since I been here I have seen worker's. You honestly are telling me noone noticed. How do I know the meter wasn't damaged when you upgraded to new meters within my neighborhood. You even gave me false information saying a meter can't read passed *** years. I haven't even been at this property for two years. Your facts don't add up. You repeatedly told me that I will be shut off even after I stated I had a baby in the house. You people are very rude. I never even received a phone call from a manager when I was told. I had to make a compliant to the ICC. I will be reaching out to CUB also. You can't take advantage of me for your negligence. I absolutely did nothing wrong and will not pay. You guys didn't even try to reach an agreement with me because you want me to pay 100percent for your mistake. Final Business Response /* (4000, 9, 2015/10/08) */ The hole drilled in the meter prevents the meter from recording the meter was not misread. ComEd did not state this customer tampered with the meter however this customer did benefit from the tampering condition. Therefore a tampering charge was not assessed on the account. The customer was billed for to recover the unbilled usage from 8/25/14 to 6/8/15 due to the tampering condition. This issue was also addressed with ICC complaint XXXX-XXXXX. The company's position remains the same. If the customer would like to pursue her complaint she should contact the Illinois Commerce Commission to be advised of the next step in the complaint process.

10/8/2015 Billing/Collection Issues
10/5/2015 Problems with Product/Service
10/5/2015 Advertising/Sales Issues
10/1/2015 Advertising/Sales Issues
10/1/2015 Advertising/Sales Issues
10/1/2015 Advertising/Sales Issues
9/28/2015 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: My wife and I have always requested paper billing and budget billing from ComEd. I have also called several times to confirm the monthly bill since my paper bill doesn't regularly show up in the mail. Twice now in the past 12 months the bill has shown up, however that bill has us taken off the budget plan, and was for several hundred dollars more than expected. My last bill actually arrived in the mail, and instead of the $106 we have been paying regular on the 28th of every month, the amount owed showed $510. When I called, customer service informed me that my bill went up in July to $134 created a $28 shortage, however, I never received any notification that my monthly bill went up. On top of that, there is no consistent due date for my payments. I was further informed that there is a "floating" due date, and it will not be the same every month. Like other businesses, I typically requested a payment due date at the end of each month to keep my finances organized. ComEd will not let me due that, and they will not have a due date on the same day each month either. When on the phone with customer service, I offered to pay the $28 difference on the spot, and requested to go back onto the monthly budget plan, which at this point should be $134 according to what they told me, they declined. They stated the only way to get back on the budget plan is to pay the $510, then they would reassess what the monthly payment would be. I do not find this acceptable since they already assessed what it should be by raising my monthly payment. Between my wife and I, we have called 3 times to try to resolve this, and each time, we have received a different answer as to reason why the monthly budget plan was raised, and also as to why we were taken off the budget plan altogether. The only consistent answer we have received is to pay the $510 before being put back on the budget plan. They did offer to break the $510 into monthly payments on top of the monthly budget plan. However, my wife and I feel we should never have been taken off the plan, and should continue paying the way we have been paying. There are really no other option other to use ComEd, so I feel they are using this to take advantage of customers that don't have an option. Additionally, when I asked why our payments went up, I was told that, with the exception of 1 month in the past 12 months, we are actually using less energy in our house. That doesn't make any sense to me, if we are using less, than why am I being billed more money? If they look into our history, they can see a consistent payment history of the amount (we thought owed) always paid at the same time each and every month. We are not disputing that we owe money, but disputing they way they bill it. Our resolution is to pay back the $28 difference, continue with the new amount of $134 per month according to their assessment, and have a consistent due date.

Desired Settlement: Our resolution is to pay back the $28 difference, continue with the new amount of $134 per month according to their assessment, Not $510 plus a the monthly budget plan. And finally, have a consistent due date.

Business Response: Initial Business Response /* (1000, 5, 2015/09/08) */ I have reviewed your request to be placed back on budget billings. Having reviewed your account this will be the second time we have to place the account back onto budget billing this year. I am willing to see if the computer system will allow the account to go back on budget billing but the budget billing amount will change (increase) to $153.00 per month as a courtesy, but not to allow the account back onto budget billing again if it comes off again within the next 24 months. Your budget bill amount is based on your average bill amount for the past 12 months, which is $118.82 and we have the current outstanding balance of $404.76 that we have to factor in; if we divide the outstanding balance $404.76 by 12 that equals $33.73 per month. Consequently, budget bill amount is the sum of $33.73 + $118.82=$152.55 rounded up to $153.00. Due dates for residential service; the due date printed on the bill may not be less than twenty one days after the date of the post mark on the bill if mailed. ComEd reads the meter every 21 working days, taking into consideration the holidays that fall within the 21 working days. Therefore, we are unable to provide you with a definitive due date each month. Initial Consumer Rebuttal /* (3000, 7, 2015/09/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am being penalized for something that ComEd is not taking responsibility for. I have stated the payment terms I want, and no one from ComEd has contacted me to discuss this. Final Business Response /* (4000, 9, 2015/09/22) */ The company's position remains the same. You may contact our Customer Care Center t @ X-XXX-XXX-XXXX if you would like to stop budget billing. Final Consumer Response /* (4200, 11, 2015/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't understand how this is a resolution. ComEd will not even contact me to work with me. My complaint stands. ComEd is a horrible company to have to deal with when it comes to the customer. I've never had any issues like this with any other company out there. I wish there were other companies that I could use instead of this monopoly.

9/28/2015 Advertising/Sales Issues
9/23/2015 Advertising/Sales Issues
9/22/2015 Advertising/Sales Issues
9/15/2015 Billing/Collection Issues
9/11/2015 Problems with Product/Service
9/11/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: ComEd calls using an 800 number with no tile/company name on a Saturday morning to inform of a service outage on Monday- that was not answered because many people do take 800 numbers without knowing who it is. A letter should have been sent in advance - a week ahead so one can prepare. I could not take care of some important matters, like two medical calls concerning my senior mother and other things at home that day. The power out was 9am-3pm. No central air on a hot summer day. This happen August 17, 2015.

Desired Settlement: A clear ID name when ComEd contacts customers via phone and an earlier notice of service interruption. A least a week in advance.

Business Response: Initial Business Response /* (1000, 5, 2015/08/31) */ Mr. **** Per our recent phone conversation regarding ComEd's planned outage notification process. The work that was done on August 17th, was emergent work which is the reason why phone notifications were done by our vendor. Unfortunately, this is why ComEd's name did not appear on the caller ID. I apologize for any inconvenience you may have experienced.

9/8/2015 Advertising/Sales Issues
9/7/2015 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: I spoke with ComEd about my bill earlier this month and was informed that my past due bill was 228 & some change. I was told that once I made that payment, my bill would be current. I paid 229 total for that bill. A few days later, I recieved another disconnection notice for another 100.00 and some change. Well I'm flabbergasted! I just paid 229! And then the customer service rep stated that I owe another 124 after the 100.00 disconnection notice? ?? I requested a supervisor, to no avail-hence my complaint. I filed a chapter 13 in march so all bills prior to that should've been cleared. It seems to me that they are making me pay that bill too. There's no way that I owe them almost 500.00 since 3/27.

Desired Settlement: Research of this bill and credited

Business Response: Initial Business Response /* (1000, 5, 2015/08/25) */ We explained to the customer that at the time she set up an arrangement for her past due balance of $228. She had a total balance of $329.85 of this amount $230.84 was past due and the current bill of 99.01 due on 8/13. A collections arrangement was set up for the customer. $100.85 due on 9/3 current bill due on 9/10. Customer advised she cannot pay the 9/10 bill on time. Offered to put the customer on preferred due date to allow her more time to make payments.

9/4/2015 Problems with Product/Service
9/3/2015 Problems with Product/Service
9/3/2015 Advertising/Sales Issues
8/31/2015 Billing/Collection Issues
8/31/2015 Billing/Collection Issues
8/24/2015 Billing/Collection Issues
8/24/2015 Advertising/Sales Issues
8/24/2015 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: On May 30,2015 I had contacted ComEd to transfer my services from **************************** ***************** by June 1st, 2015 to ********************************************. I received a notice about a past due bill from 6/2/15-6/27/15 even though the last cycle for my charges should have been finalized no later than June 1st, 2015. I called july 31st because I received a notice about cash only status and did not understand why. The first time I called they said there was nothing showing I had put in the request. When I asked to be transferred *********** told me someone had left notes that there were "technical difficulties" and that the transfer was not processed properly so I had still had both accounts open. I was informed that this would take a cycle or two to correct mean while just pay and when they figured it out they would "correct" the difference. I was no longer living in the ****************** after June 1st. This is going to affect my credit and I need this corrected now not two billing cycles from now.

Desired Settlement: I need them to adjust my account because I am up to date on payments.

Business Response: Initial Business Response /* (1000, 5, 2015/08/11) */ Spoke to Ms.******* and explained that the charges from ***************** after 6/2/2015 have been cancelled. The customer is aware that she has 1 bill that is outstanding from her old address for the service dates of 5/1/2015-6/2/2015 in the amount of $86.57. This was the only charge not removed from her current active account. The account balance at XXXX *********** is $196.23 (current bill charges 7/8/2015-8/6/2015) $109.66 + (transfer final bill) $86.57 and this amount is due by 8/28/2015. All adjustments are now complete and final

8/24/2015 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: i was told to pay my bill by aug. 7, 2015 of 170.33 instead i paid it on aug.6th 2015 through the currency of which they pay com ed in 2 hrs after i gave them the cash on aug. 8,2015 they send me a letter saying they are shutting me off if i don't pay 775.62!

Desired Settlement: i want to stay on the payment plan and leave my lights on.

Business Response: Initial Business Response /* (1000, 5, 2015/08/11) */ The customer defaulted on her payment arrangement on 7/31/2015 which resulted in a disconnection notice that was sent on 8/5/2015. The customer called on 8/6/2015 to make a payment of $170.33 which reinstated her payment arrangement. Due to this reinstatement the customer was automatically removed from collections. Current charges of $156.07 are due on 8/27. The remaining balance on the dpa is $646.86.

8/21/2015 Billing/Collection Issues
8/19/2015 Billing/Collection Issues
8/18/2015 Problems with Product/Service
8/18/2015 Advertising/Sales Issues
8/17/2015 Problems with Product/Service
8/7/2015 Advertising/Sales Issues
8/7/2015 Advertising/Sales Issues
8/7/2015 Problems with Product/Service
8/7/2015 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: Problem date 8/3 I'm seeking a reasonable payment plan or even a waiver

Desired Settlement: I'm seeking a reasonable payment plan or even a waiver

Business Response: Initial Business Response /* (1000, 5, 2015/08/07) */ When a customer files for bankruptcy, the law allows ComEd to request a deposit as a guarantee as covered under section 366 of the bankruptcy code. At the time the deposit was requested your average monthly bill amount was $136.83 times 2 =$273.66, hence the deposit quote of $270.00. The amountof the deposit is consistent with the Illinois Administrative Code guidelines for requesting a deposit. When a deposit is requested for bankruptcy, the customer will need to pay the entire amount in one installment. If you are requesting installments you may have your attorney contact ComEd's legal department at XXX-XXX-XXXX to determine if an agreement can be worked out on installments. Initial Consumer Rebuttal /* (3000, 7, 2015/08/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I can not afford that at one time. I just started back working I'm on verge of being evicted. There is no assistance to help at the time as they know government and state fundings are all on hold. How can you ask a person to pay that and they can't afford it. Hence they stated the law allows them to ask for a deposit it's not necessary . I spoke with a rep who was rude uncompassionate ***** my situation. If I'm going to have a hard time paying a regular bill , why would u ask for $100 more plus at onetime. I am not knocking a deposit due to my income i can not afford a 270 deposit . I am being penalize for filling bankruptcy . No my lawyer does not have to contact them regarding a bill that's mine Final Business Response /* (4000, 9, 2015/08/07) */ The company's position remains the same.

8/3/2015 Advertising/Sales Issues
8/3/2015 Advertising/Sales Issues
7/31/2015 Advertising/Sales Issues
7/30/2015 Problems with Product/Service
7/28/2015 Advertising/Sales Issues
7/27/2015 Advertising/Sales Issues
7/27/2015 Advertising/Sales Issues
7/27/2015 Problems with Product/Service
7/21/2015 Billing/Collection Issues
7/20/2015 Guarantee/Warranty Issues
7/20/2015 Advertising/Sales Issues
7/20/2015 Problems with Product/Service
7/20/2015 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: The average electric bill for our home over the last 15 months was $134. For the month of April we were billed $309.01 and May was $308.97. It is not a big home and we are retired. I called ComEd and told them there has to be a problem. They said they would do a 2nd reading, that turned out to be the May's bill. Next step a Rep came out on 6/22 looked at the meter and the list of bills we have been paying and he stated there must be a problem and to call customer service. We did have an electrician check everything out and found nothing to be wrong and we could never use 30 kilowatts continually (as ComEd states) with everything possible on in the house. Calling back customer service I'm told they passed on the info to the Billing Dept. for an adjustment or to state we have to pay the entire amt. I have not heard back and that was on 6/25. Here is what follows. My son received his electric bill and its $500! Normal is around $80. He called and was told the matter of high bills is under investigation. He was also told that ComEd believes their meter readers were giving incorrect readings and they are making up for this. They are willing to work with payments! Have these same meter readers been around for years and the company not know about it? Now they have the right to bill us back? I can pay my taxes but cannot afford my electric bills on a fixed income if this continues. I have lost sleep and made myself sick worrying about this. I need to know why ComEd can do this. I'm sure there are many others this effected. The ComEd bill is sent to PO Box 6111 Carol Stream, Il 60197 if that makes a difference. Thank you

Desired Settlement: I want a normal electric bill. I want the April bill (which was paid in full) adjusted and over payment of the April's bill applied to the adjusted May's bill. I would like an explanation as to why they can do this and a ComEd Electrician to come to my home and show justification if they continue to bill me this way

Business Response: Initial Business Response /* (1000, 5, 2015/07/09) */ A ComEd Technician arrived at ******************************** on 7/09/2015 and completed a meter test for accuracy on meter #*********. The test concluded that the meter servicing the above unit is running at 99.07% H & 100.06% L for accuracy, which falls well within the guidelines provided to us by the Illinois Commerce Commission. The ComEd Tech also noted that the meter reading was "***** which is progressive to the last actual reading of "****" taken 6/22/2015. Based on the historical data from 12/2014-5/2014 vs 12/2014-5/2015 the account was under read which resulted in a catch up reading. The account is eligible for a payment arrangement with no finance charges up to 12 installments. We apologize for any inconvenience this may have caused

7/16/2015 Billing/Collection Issues
7/14/2015 Problems with Product/Service
7/13/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I tried to turn service on in a place i just moved to, but because the guy who was living here before me ran up a bill of over $1500 and never said he moved, i am not able to turn it on for up to 3 weeks. This means me and my 10 year old daughter have to live like animals in the dark and cant even cook because we have nowhere else to go. Electricity is not a luxury, its a NECESSITY. This is completely inhumane. I don't care what kind of researching and checking has to be done, but it should not take 3 weeks

Desired Settlement: I want my electricity turned on and my money back for the food in my fridge that i have to throw out. I want to be compensated for this stress and the inconvenience.

Business Response: Initial Business Response /* (1000, 5, 2015/06/29) */ Please fax a copy or your lease, social security card, and a copy of driver's license or state ID card to ************* Attn: Fred. Initial Consumer Rebuttal /* (3000, 7, 2015/07/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I called today and was told i need to wait and call back in 2-3 more days to be able to start an application. Final Business Response /* (4000, 9, 2015/07/10) */ If you require further assistance, please fax a copy of your lease, social security card, and a copy of your driver's license or state ID cared to ************ Attn: Fred

7/10/2015 Advertising/Sales Issues
7/8/2015 Advertising/Sales Issues
7/6/2015 Problems with Product/Service
7/6/2015 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: I entered a deferred payment plan with Com Ed (not sure of the exact date). In March I didn't have the funds to make the payment on time. So I ended up defaulting off the payment plan. Com Ed subsequently sent me a bill with the amount that was included in the payment plan along with current charges. Shortly after that I received a disconnection notice saying I had to pay $380.20 by a certain date or my electricity would be disconnected. I was able to get the money and paid the past due balance in full. At this point the account was up to date. April bill came and said $0. May bill came and said $0. I looked and saw something on the bill saying it was a credit. I received a bill yesterday and the total was $97.03. It seemed unusually high for a monthly bill so I went over the bill and noticed it still had a deferred payment agreement. I called and spoke with two representatives and a manager. Basically...the manager told me that ComEd notifies all their customers at the time of setting up the payment plan if they choose to pay it off early they need to notify them by calling because that's the only way to remove yourself from the payment plan early. I was told that I called in and requested to be placed on the payment plan again. I was told an amount to pay but over paid. At this point I explained to her I didn't choose to pay the payment plan off early. I received a disconnection notice saying that I had to pay a certain amount (the past due balance in full) or my services would be cut off. I also told the representative at this time that if I called and and requested for the payment plan to be reinstated and was given an amount WHY would I call and make a payment that created so much excess. That doesn't make sense. So after speaking with a manager I was basically told that I should've called in even though ComEd sent a disconnection notice saying to pay past due in full and my payment plan was in default and basically canceled at that time. I was also told I should've done the math on my own with the bills that had $0 balance because I was using the services and not making payment and it was my responsibility to call ComEd to investigate (is basically what she said). No matter what I'm still responsible for the terms of the arrangement because the excess was used as a credit to pay bills. She could cancel the arrangement but my next bill will include all charges from the arrangement that would be due with the next bill. I then explained to her that I feel like I'm being penalized for doing exactly what ComEd requested of me. I made the payment of $380.20 because that what the notice said. I also told her that ComEd tells you that if you don't make payment on time that you'll default off of the payment arrangement and you'll be responsible for full payment of the past due balance at that time. ComEd has double standards..On one hand if you don't pay on time they'll tell you you defaulted off of the arrangement and on the other hand they'll re-instate the arrangement after you make payment without your permission. What is ComEd responsibilities in regards to this? It can;t all fall on the customer. This seems like unfair billing practices.

Desired Settlement: I want this to be resolved by being credited whatever fee there is for the deferred payment plan because they should've applied the full payment to the past due balance and there wouldn't be a plan in existence.

Business Response: Initial Business Response /* (1000, 5, 2015/06/22) */ I have spoken with you today to discuss the information below: A deferred payment agreement was established for 6 months on 1/23/15: $55.14 + current bill. A bill was issued 2/18/15 for $116.51 due 3/12/15. No payment was made so a bill was issued 3/19/15 $429.18 with $116.51 due immediately and current bill $47.23 + $1.75 late charge due 3/12/15. A disconnection notice issued 3/23/15. You paid $380.20 on 4/1/15. Because the account was eligible to reinstate for $116.51 immediately, the system did so, leaving $263.69 in the agreement and $263.63 as a credit on the account. The credit covered the late charge and current bill, leaving $214.71 as total credit for that billing period. A bill was issued 4/16/15 for a bill including $43.42 current bill and $55.13 agreement installment. That bill came out to $0 because the credit covered it, leaving a $116.16 credit for the following bill, which also was covered and left at a $0 balance. The latest bill issued 6/12/15 is for $97.03 because the $65.73 current bill, $55.13 installment minus the remaining $23.83 excess credit. This bill is due 7/6/15. On the bills, there has been the deferred payment agreement information under 'Miscellaneous', confirming that you are still on the agreement. There were no calls to ComEd to inquire about it so it remained as is. You aware now aware that if the payment is not paid by the due date, the agreement may default and may be reinstated, if applicable. The deferred payment agreements will not be cancelled without customers requesting to do so, with a live representative at X-XXX-XXX-XXXX.

6/30/2015 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: obtained by own apartment requested service from comed and was told I a previous balance which I have never had service with comed. sent in fraudulent and id theft papers to comed revenue management po box **** Chicago il XXXXX fax#XXXXXXXXXX in may of 2014 and to date haven't heard any response from the company.

Desired Settlement: remove fraudulent charges from my name.

Business Response: Initial Business Response /* (1000, 5, 2015/06/19) */ Thank you for your inquiry. I have thoroughly reviewed your account and wanted you to know we received your ID Theft Affidavit on 5/27/14 and on 6/6/14 we indicated the Affidavit was not notorized and must re-send the form with a Notary stamp, police report, drivers license, Social Security card and proof of residency from 5/18/12 to 10/24/12. If you wish to re-submit the information, you may; however until we are able to review the above documents, no billing adjustments are warranted at this time and you are still responsible for the balance. Thank you.

6/29/2015 Billing/Collection Issues
6/26/2015 Problems with Product/Service
6/23/2015 Advertising/Sales Issues
6/23/2015 Advertising/Sales Issues
6/22/2015 Advertising/Sales Issues
6/22/2015 Advertising/Sales Issues
6/22/2015 Advertising/Sales Issues
6/22/2015 Advertising/Sales Issues
6/22/2015 Advertising/Sales Issues
6/19/2015 Problems with Product/Service
6/19/2015 Advertising/Sales Issues
6/19/2015 Problems with Product/Service
6/19/2015 Problems with Product/Service
6/12/2015 Billing/Collection Issues
6/10/2015 Problems with Product/Service
6/9/2015 Advertising/Sales Issues
6/8/2015 Problems with Product/Service
6/8/2015 Advertising/Sales Issues
6/8/2015 Problems with Product/Service
6/8/2015 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: new meter was put in and I received a bill for 1600 dollars dating back to march 2013 and i been at this address since 2012 bills were always in the same range until the end of 2014 and I was accused of meter tampering. cant understand how my lights were on by the landlord when I moved in i just switched it to my name but im being held responsible for the bill so com ed account # is XXXXXXXXXX

Desired Settlement: back bills taken off and to be billed from the time of the new meter

Business Response: Initial Business Response /* (1000, 5, 2015/05/18) */ On 12/20/14 your meter XXXXXXXXX was exchanged for a smart meter XXXXXXXXX. During the meter exchanged it was determined that your meter old was "jumper" whereby a wire connected from the line terminal to the load terminal diverted the flow of current. This condition allowed for us to bill your account but not capture all of your usage. It has been determined that you are responsible for the electricity usage that was not billed and any related service and equipment charges. ComEd is a regulated utility by the ******** ******** *********** When a customer has benefitted from meter tampering, the utility is not restricted to back billing of the account. As a result, your account was back billed from 3/28/13 to 12/20/14, based on the usage from your new meter from 12/20/14 to 3/27/15, 4,956 kWh,97 days of service, average daily usage 51.09 kWh per day. Based on the above information, the back billing of your account was warranted and there will not be a credit adjustment to your account. Initial Consumer Rebuttal /* (3000, 7, 2015/05/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) under 720 ILCS 5/16/-14 if com ed is accusing me of theft, they'd have to prove that i knowingly and without authority diverted and interfered with the meter that regulates the power supply to my home. the meter is in a public spot and as such, anyone can access the meter. com ed is charging me on circumstantial evidence without the benefit of providing any eyewitnesses, pictures or who discovered and or reported the meter that was allegedly tampered with. com ed should provide me or should prove they have photos, affidavits, etc. to prove that I am personally responsible for the meter tampering charge i am facing. absent any proof, i cannot see how com ed can charge me definitively with mater tampering that i had no knowledge of. com ed has presented no proof nor evidence of tampering and i deny the charges and any knowledge of tampering. Final Business Response /* (4000, 9, 2015/05/26) */ The company's position remains the same.

6/2/2015 Advertising/Sales Issues
6/1/2015 Advertising/Sales Issues
6/1/2015 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: I contacted these people number of times. Explaining I simply cannot afford these outrageous prices. Asked if there was a plan I can get on to lower my prices because I was obviously falling behind. The agreement was to pay $151.80 for four months by the 6th of every month and not to be a penny short to get it down to $60 to $70 a month. But they insist I pay additional $267.31. How is that helping me in having a fixed rate plan? When I already made 2 payments of $151.80? Product_Or_Service: 09/2014 Account_Number: XXXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like for com ed to actually do what was agreed upon. Without adding extra charges I didn't not agree to. No way an apartment that is small pays that much for electricity that is barely used.

Business Response: Initial Business Response /* (1000, 8, 2015/05/19) */ Unsuccessful attempts were made to reach you on 5/13/15 and 5/15/15 at the phone number listed on your account, messages were left and a letter was sent to you on 5/18/15 advising you established a four month deferred payment arrangement on 3/16/15 for the $651.09 balance and agreed to $151.80 installments in addition to your current electric charges. At the time you established the agreement, you could have chosen a 12 month plan that would have divided the balance over 12 months and reduced the $151.80 intallment amount considerably. The plan is only to pay back the past due balance and you are still required to pay the current charges each month in addition to the installment amount. Our records indicate we received two payments of $151.80 on 4/1/15 and 5/5/15; however the current charges of $115.51 are still due 5/26/15. It appears there is a misuderstanding of the terms of the agreement to pay the current charges plus the installment amount. In consideration of this, we will grant a one-time courtesy to establish a new payment arrangement for up to 10 months. This will reduce your monthly installment considerably and perhaps make it more affordable to keep the terms of the agreement. Please contact Customer Service at X-XXX-XXX-XXXX to establish a new plan if you wish. Otherwise, if you choose not to change the existing plan, your current charges of $115.51 are still due 5/26/15 and you would have two remaining installments of $151.80 each month plus your current charges. You may also contact me directly to discuss this issue. My phone number is listed in the letter sent to your home 5/18/15. Thank you.

5/29/2015 Advertising/Sales Issues
5/29/2015 Advertising/Sales Issues
5/25/2015 Problems with Product/Service
5/25/2015 Problems with Product/Service
5/22/2015 Problems with Product/Service
5/22/2015 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: I called to disconnect service with ComEd on June 22, 2014. At the time i had a pending bill yet i had applied for ****** assistance. I made a payment and ****** applied the remaining portion of the last bill due. In addition, the service was to have been immediately disconnected per my disconnect request. ComEd failed to disconnect and did not disconnect service until 07/02/2014 according to the representative i spoke as well as the account Asst. Sup Michelle with on 05/06/2015., This is not my responsibility to perform the actual disconnection of the electric. In addition ComEd states they issued a final bill to me which never arrived at my new address. Therefore, how would i know what the balance was for the electric bill. Upon me calling on 07/02/2014 to verifiy my electricity being cut-off in June 22nd, i was told i had a zero balance. Nothing was due and here today after much time spent arguing on the phone with comed today i still cannot get them to clear the account up in addition take back the irresponsible billing of additional late fees and issue me a final bill.

Desired Settlement: To provide me with the final bill for the last month i was there with service ending on the corrected date of June 22, 2014 and crediting the 28.44 and removing the illegal collection activities from my account.

Business Response: Initial Business Response /* (1000, 5, 2015/05/08) */ I talked with Mr. **** on 5/8/15. Mr. **** had an outstanding balance on his account for $28.82 on a finaled account located at *** ***** *** ***** ** ** ****** **** IL XXXXX. In order to settle the debt, I credited Mr. **** account $28.82 in late fee assessed. This amount zero out his account and now he does not have a balance at *** ***** AVE ***** ** ** ****** **** IL XXXXX.

5/22/2015 Advertising/Sales Issues
5/11/2015 Advertising/Sales Issues
5/8/2015 Guarantee/Warranty Issues
5/4/2015 Advertising/Sales Issues
5/4/2015 Advertising/Sales Issues
5/4/2015 Problems with Product/Service
5/4/2015 Billing/Collection Issues
5/1/2015 Advertising/Sales Issues
4/29/2015 Advertising/Sales Issues
4/27/2015 Billing/Collection Issues
4/24/2015 Advertising/Sales Issues
4/20/2015 Problems with Product/Service
4/20/2015 Advertising/Sales Issues
4/20/2015 Billing/Collection Issues
4/17/2015 Advertising/Sales Issues
4/16/2015 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: ComEd change my billing address for my camper without my knowledge. The service address is wrong and that is where they sent many bills. The campground did not receive the bills and ComEd admits they have not been returned to them. The service address list a town that does not exist in the state of Illinois so I do not know where the bills went. Now ComEd wants me to pay late fees and a deposit for this account. Product_Or_Service: electricity Account_Number: XXXXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund Waive late fees and deposit requirement. I have sent in the deposit already to keep ComEd from turning off my electricity. My account is also paid in full and has never been late the previous 2 years for this same service meter.

Business Response: Initial Business Response /* (1000, 5, 2015/04/08) */ A thorough review of your account has been made and the mailing address has been updated. The mailing address was not established and the bills were being mailed to the premise address listed which is actually our record of where the meter is located and sometimes does not coincide with the postal address. If you do not receive your bills in the future, please notify ComEd. The late fees in the amount of $11.97 have been waived and credited to the account balance. A request to refund the $55.00 deposit has been made. Please allow 7 to 10 business days to receive your refund check. I apologize for your inconvenience. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2015/04/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) The late fees total $25.91 according to the detailed statement I requested & received from ComEd. Thank you for your assistance. Final Business Response /* (4000, 9, 2015/04/14) */ Thank you for your follow-up, Ms. *******. I apologize for missing the additional late fees and thank you for bringing it to my attention. We have credited the account an additional $13.94 to total $25.91 in late fees that were waived. The $55.00 deposit refund check has been processed, so if you have yet to receive it, please allow 5 additional business days. The account has a remaining credit balance of $13.94. Thank you.

4/13/2015 Advertising/Sales Issues
4/13/2015 Problems with Product/Service
4/3/2015 Advertising/Sales Issues
3/30/2015 Advertising/Sales Issues
3/25/2015 Problems with Product/Service
3/24/2015 Advertising/Sales Issues
3/24/2015 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: I was a customer of Comed for over 2 years at my last apartment. Throughout the 2 years I had numerous problems with their business. After the first year of being a Comed customer I was randomly charged a bill of over $700 without any notice or mailed bill. They claimed that throughout the year my meter was unable to be read and that I had denied them access to the meter. I was never once informed that the meter was unable to be read nor had I ever denied anyone access. This issue was resolved and the money was credited back to my account. I had numerous conversations with a Comed representative to ensure that this would not be a problem again. I was told by a Comed representative that if workers were having trouble accessing my meter that they would call me. I never received any phone calls from Comed. I called again to make sure they were able to gain access to my meter. I was assured that they were able to read the meter and I was paying the correct amount each month. In June of 2014, I received an incorrect bill and paid a total of over $500. Comed corrected their mistake and in return I had a negative balance on my account and did not have to pay a bill for the next 2 months. I moved to a new address ending my account with Comed on August 28th, 2014. I gave them my new address and they informed me I would receive a bill at this address. After two months and no bill, I called Comed. I was told that my bill was $687.56. When I explained that this bill was incorrect the Comed represent said that they were unable to read my meter. I explained my previous conversations with their representatives and informed her that I was assured that the meter was being properly read and that if it was not that I would receive a phone call from a worker. She claimed that the workers do not carry cell phones and they were not able to contact me. I explained to her that I had had multiple conversations with their representatives to fix this problem and so they could gain access to the meter. She basically told me there was no way to fix the problem and there was no way workers, or anyone from Comed could contact me to try and solve the issue. On Decemeber 20th, 2014 I received a call from the Credit Protection Association claiming that Comed had sent my bill to collections. I have still never received a bill from Comed. I filed a complaint with them as well. Account_Number: XXXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) I absolutely do not think I should have to pay this bill. I went well out of my way to ensure that the issue was solved and that the meter was being read. I was told numerous times that this issue was taken care of. As a customer I can only do so much from my end and I did everything in my power to make sure the meter was being read. If Comed workers are not competent enough to read an electric meter then that is an issue they need to figure out.

Business Response: Initial Business Response /* (1000, 17, 2015/02/18) */ A review of the billing history shows the meter reading was estimated on 12/11/14, 1/14/15 and 2/13/15 due to a locked gate at the premise. In order to obtain monthly meter readings access must be provided. If the customer would like to provide a meter reading we can use the customer reading to adjust the usage based on actual usage used. The customer can provide a meter reading by calling our Care Center (X-XXX-XXX-XXXX) or a picture of the meter can be taken with a smart phone and emailed to ********************** Initial Consumer Rebuttal /* (3000, 19, 2015/03/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response does not answer my complaint in any way. When I first discovered that they could not read the meter I called Comed to fix this problem. I was informed that I would receive a phone call the next time they needed access to the meter. I never received a phone call from COMED. I called again to confirm that I would be contacted by comed so they could gain access to the meter. I was then told that they were able to access the meter and the meter had been read. Assuming this issue was fixed since that is what I was told by a representative, I let it go. Once I discovered I had a $700 balance with comed (I never received a finalized bill) I contacted comed. The representative told me there was no possible way that anyone could call me before coming to read the meter and basically said there was no way to fix the issue. No one else is my building ever had this issue of the meter not being read. I went well out of my way to assure the problem was solved and was even told by comed that the meter was being read. This is an error on comed part that they need to solve internally. This has been by far the worst company I have ever had to deal with. Their response does that reflect my complaint in any way shape or form. Final Business Response /* (4000, 21, 2015/03/04) */ The readings were estimated on the account from 11/8/13 to 6/12/14. As you will see by the chart listed below, the estimated usage was higher than the usage based on 10/11/13 and 6/12/14 actual readings from 10/11/13 to 3/14/14. The higher estimated readings caused the bills issued from 3/14/14 to 6/12/14 to bill with lower usage (6 kwh per day compared to 17 kwh per day based on actual usage). The bills issued on 7/11/14 and 8/13/14 billed with actual meter readings with average usage between 33 & 35 kwh per day. The final (estimated bill from 8/13/14 to 8/29/14 was billed with 477 kwh 29.81 kwh per day (lower usage than the usage billed with actual readings. Billing Periods # Days Usage based on Estimated Reading Estimated Kwh per Day Usage based on actual readings obtained on 10/11/13 & 6/12/14 Kwh per Day based on actual readings Actual reading Kwh Usage based on actual reading Kwh per day 10/11/13 to 11/8/13 28 570 20.36 482 17.22 11/8/13 to 12/11/13 33 745 22.58 568 17.22 12/11/13 to 1/14/14 34 851 25.03 586 17.22 1/14/14 to 2/13/14 30 746 24.87 517 17.22 2/13/14 to 3/14/14 29 717 24.72 499 17.22 3/14/14 to 4/14/14 31 197 6.35 534 17.22 4/14/14 to 5/13/14 29 185 6.38 499 17.22 5/13/14 to 6/12/14 30 191 6.37 517 17.22 6/12/14 to 7/11/14 29 8567 982 33.86 7/11/14 to 8/13/14 33 9739 1172 35.52 8/13/14 to 8/29/14E 16 XXXXX 477 29.81 A final balance of $701.23 was owed on the account because the account was previously processed on a deferred payment agreement on 3/25/14. The balance owed was 935.12 the customer paid $159.47 $684.57 was processed on the payment plan billing the deferred balance in 12 installments of $67.97. A payment of $226.07 was paid on 8/4/14 satisfying the bill issued from 6/12/14 to 7/11/14 $135.80 + installment $69.97 + 0.33 late payment charge. A bill was issued from 7/11/14 to 8/13/14 $154.03 + installment $67.97 = $222.00. The final bill was issued from 8/13/14 to 8/29/14 $78.29 (total balance $300.29). Due to the disconnect issued on the account the remaining balance owed on the deferred payment agreement ($387.27) was added changing the balance to $687.56. Late payment charges were assessed on 9/29/14 $10.31 & 9/30/14 $3.33 changing the balance to $701.20. Three payments were received 12/23/14 $70.00, 2/10/15 $100.00 2/20/15 $100.00 changing the balance to $431.20. This is considered a valid balance. The company's position remains the same. Final Consumer Response /* (4200, 23, 2015/03/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) On November 15th, 2013, I filed my first complaint with the Better Business Bureau when Comed charged my account $711.37 without notifying me or sending a bill. The money was then refunded to me and I madd the deferred payment plan of $67.97 a month. This total was paid from March until August which is 6 months totaling $407.82. In May/ June of 2014 I paid over $500 towards my bill and my deferred balance. This resulted in me not receiving a bill for a month. Comed has locked me out of my account so I can no longer access these bills as well as denied me access when I have contacted them. By law I am allowed access to these bills. With the copies of these bills it shows that I do not owe this money to comed. I only owed them the last months bill which was for August 2014. The final bill I received from comed was for $687.56. They claimed the deferred payment owed was still $455.24. This amount is incorrect. As Comed stated in their rebuttal, the deferred payment began in March of 2014. From March to August I paid $67.97 a month which again totals $407.82. They total deferred payment amount was $684.87. Their calculations for the deferred payments do not add up. Especially when I paid over $500 towards the total bill. This amount they are claiming I owe is incorrect. Comed sent this "bill" to collections without ever sending me a copy or informing me. This has caused my perfect credit score to drop a great deal. Comed needs to go back and read every bill sent to me from 3/14-8/14.

3/23/2015 Problems with Product/Service
3/20/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I continue to receive phone calls on my cell phone for an *** or an ****** supposedly for a past due account in ********* IL. I have called the "customer service" line only to get a robot with a "press 2 if you are not ___" then another menu for "press 4 if you are not the correct household." The robot apologizes, but then the next month I get called back. How do I get to speak to a real person to get MY number taken off your calling list? Also, this company continously calls my parents house (which I live in) stating we are eligible for lower rates on our ComEd electric bill. We don't have ComEd. It is not available in our area. Even if it was, we would not choose them because of their expensive rates and terrible service. Please stop calling non-costumers about bills!

Desired Settlement: Stop harassing phone calls

Business Response: Initial Business Response /* (1000, 5, 2015/03/18) */ We apologize for the frustration this situation may have caused you. Upon review of your records, your property address is not serviced by ComEd. ComEd does not solicit it's customers nor consumers oustide of its service territory. It appears that you are receiving phone calls from a Residential Electric Supplier. If you wish for them to remove you from their call list you must contact them directly. If you would like information on various residential electric suppliers please access

3/19/2015 Advertising/Sales Issues
3/17/2015 Advertising/Sales Issues
3/13/2015 Advertising/Sales Issues
3/11/2015 Problems with Product/Service
3/6/2015 Advertising/Sales Issues
3/4/2015 Billing/Collection Issues
3/2/2015 Problems with Product/Service
2/25/2015 Advertising/Sales Issues
2/25/2015 Problems with Product/Service
2/24/2015 Problems with Product/Service
2/23/2015 Problems with Product/Service
2/16/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: in 2013 i paid to comed a security deposit of $1225, which i was supposed to get back after a year of been making my monthly payments on time, after i completed that time in september 18 i called comed to ask for my refund and they told me they already sent the check with my money, i told them than i never get it, then they supposed open an investigation because in their system was showing the check it was already cash out. and i have to wait 30 days for the investigation finish and somebody will get in contact with me, i wait around 40 days and i call them back because no body contact me, then they told me i have to wait for another 30 days, and since that they no body call me and today january 14/2015 i called them again and just they told me the same history, i have to wait more time.

Desired Settlement: i wanna get my money back..

Business Response: Initial Business Response /* (1000, 5, 2015/01/26) */ Contact Name and Title: Com-Med Int'l, Inc. We are not ComEd the electric company, we are ******* International, Inc, a wholesale medical supplies company that does not deal with the general public. Please contact the correct department within ComEd. You got the wrong company. Final Business Response /* (1000, 10, 2015/02/02) */ Attempted to contact customer regarding the deposit check. Customer states that he did not receive nor cash the check. I have emailed the customer the instructions to proceed with forgery affidavit process. Customer must complete forgery affidavit form and must have it notarized and mail it to ComEd. Once received, ComEd will forward the affidavit form to ****** Bank to complete investigation. Upon the results of the investigation if need be, we will issue a new check. I have also provided the customer this information via the email address provided on their inquiry.

2/16/2015 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: I live in a 1200 sq. ft. condo, and both my husband and I work full time jobs, so we aren't home more than half of the day. My electric bill with ComEd last month was $391.45. We keep our temp. at 68 degrees. I called ComEd and told them that this was outrages! Instead of trying to help me, They responded that this was what the meter was reading. Everyone else in my building uses ComEd and had their Temp. Set to 72 degrees all day and their electric bill is around $150 per month. Something isn't right here and no one from the company has an answer for me. The second months bill came in and same thing, $380.00. I don't understand why ComEd is charging us an arm and a leg for our services.

Desired Settlement: I would like ComEd to refund me every penny I have paid them for the charges they have imposed on me. These charges are outrages! They have no explanation for me, and are never willing to give me a better rate, or try to work out a reduced cost.

Business Response: Initial Business Response /* (1000, 5, 2015/02/03) */ Spoke to Mrs. ******* and went over the meter test results completed today 2/3/2015. The meter tested well within ICC compliance guidelines HL 100.59% & LL 100.54%. The ComEd tech noted that the meter reading today was XXXXX which are progressive to the last actual reading of XXXXX taken 1-16-2015. Also noted that no foreign load issues were found and the premise is an all-electric unit. Mrs. ******* is aware that based on the above findings adjustments are not warranted.

2/10/2015 Advertising/Sales Issues
2/10/2015 Problems with Product/Service
2/4/2015 Advertising/Sales Issues
1/30/2015 Problems with Product/Service
1/28/2015 Advertising/Sales Issues
1/27/2015 Advertising/Sales Issues
1/22/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: On Nov 28th, I was forced to vacate my apartment at **** ****** **, Sch, Il due to a fire in the next door apt. I called ComEd to change my acct address to my new apt. 200 yards away in the same complex at **** **** **, Sch, Il on 12/8. *******, ComEd Cust Serv, said I had to change my acct # also. She never indicated that she would be making any other changes to my account, other than an address change. However, she changed my energy provider from Sch aggregation, First Energy, to ComEd. I discovered this when my Dec bill arrived. I called to complain on 1/9, and *****, ComEd Cust Serv, indicated I should have been told. Since ***** doesn't change your acct #, I feel that ComEd just does this to change your provider to them. This is ****** in my opinion. I thought that they were better than that. It appears they are stooping to the level of their lowest competitors. My old acct # was XXXXXXXXXX, new acct # is XXXXXXXXXX

Desired Settlement: I would like an apology from someone in ComEd management and an action plan to keep this from ever happening to someone else. A part of that action plan could be keeping your account the same except for the address change. If ***** Gas can do it, ComEd should be able to.

Business Response: Initial Business Response /* (1000, 5, 2015/01/13) */ I spoke to Mr. ********** explained findings. The customer's account number changed because the account number is affiliated with the service address. The customer's old acct # was XXXXX-XXXXX and the new account number is XXXXX-XXXXX. The final account was billing with ***** ****** ********* for supply. Unfortunately the supplier does not transfer from a final account to a new account. The customer stated he contacted the supplier on 1/12/15 requesting to change the supplier on account XXXXX-XXXXX to ***** ****** Solutions. The customer was informed that I would monitor his account to assure that the supplier is added to the account Initial Consumer Rebuttal /* (3000, 7, 2015/01/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't think that ComEd is going to address the process and training issues that my experience surfaced. Although I took the necessary actions to fix my issue, others that come after me will see this happen again. Final Consumer Response /* (4200, 11, 2015/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) She explained to me the ICC rules during our telephone call. I understand that. However, there are ways to use the computer tools at their disposal so that this won't happen again. It could be a "required field" for their Customer Service to answer if they had informed the customer of the electricity supplier. There are some easy solutions so that this doesn't happen again. I don't believe they are committed to solving this issue long-term. Final Business Response /* (4000, 9, 2015/01/20) */ ComEd is goverened by the Illinois Commerce Commission. The utility is unable to transfer a supplier on a customer's account to a new address when transferring service. The customer must contact the supplier directly the change the supplier on the account. Our Customer Service Representative have been instructed to notify the customer of this information at the time of the telephone call to transfer service

1/20/2015 Advertising/Sales Issues
1/19/2015 Advertising/Sales Issues
1/15/2015 Advertising/Sales Issues
1/9/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I submitted a claim in June 2014 for a refund of services that were performed on my HVAC system. ComEd Claim Number = GCEDXXXXXXXXXX Person responsible for claim is ***** ****** who can be contacted at (XXX) XXX-XXXX. I signed up for the ComEd Central AC Cycling program in which a controller is installed by a third party company (I think it is ****** ****** **** ******* My AC did not work after the install. I had a HVAC service provider come to my house and fix the issue which cost $75.00. This is the amount of the claim that I have submitted to be reimbursed. I have contacted ***** several times to follow up on my claim and he is not able to provide a detailed status of my claim.

Desired Settlement: I had a HVAC service provider come to my house and fix the issue which cost $75.00. This is the amount of the claim that I have submitted to be reimbursed.

Business Response: Initial Business Response /* (1000, 5, 2014/12/26) */ Per ComEd Claims Dept, Mr. and Mrs. ********'s claim has been settled and resolved. The claims manager has spoken with the customer on 12-23-2014.

12/30/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I lived in a 3-unit condo and had to open the account for the shared spaces in my name. Even though the bill was in my name, it was the responsibility of the treasurer to pay those bills, I gave him the bills for the shared spaces to pay using our condo assessment dollars. We sold our condo in September, and upon moving out, I emailed the treasurer to have him put the bill in his name (which he did). I assumed that everything was taken care of. Two months later from a collections agency saying I owed $200. I asked the collections agency to give me more detail around the bill and offered to pay it immediately if it was for my condo unit (#3). I said that if it was for the shared space then that bill is owned by the treasurer and she needed to contact him. She said her system didn't give her that information and that she would call me back. She never did. I called ComEd and the woman I spoke with said that when the treasurer called to put the account in his name, they canceled my account and created a new one. There remained a bill of $200 on that account. The treasurer unfortunately is ********* and does not speak english well. None of this was communicated to me, and apparently he didn't understand that there was a $200 bill that needed to be paid by the condo association. I NEVER received any information at my new address about a balance due from ComEd. I explained all of this to the woman on the phone, and told her that the $200 is the responsibility of the treasurer. She said that I couldn't transfer the balance to another bill and that I had to pay it. I told her I was very upset that they sent me to a collection agency and that this could have been avoided if they had simply called me, rather than having a collections agency call me. I emailed our treasurer and he told me to pay the bill and that he would send me a check from the condo association to cover it. So I called ComEd back and paid the bill. I asked her if she could fix my credit rating given that it was a miscommunication, and she said that ComEd did not send me to a collections agency. I told her that I got a call from a collections agency, and she told me that was "ComEd's internal collections department that they use before sending us to a collections agency." I thought the issue had been resolved until I got a letter in the mail from ** ****, a collection agency, telling me their client had referred my account to their agency for collection. This is the most incompetent, unethical corporation I have ever dealt with. I was sent to collections because of their inability to communicate with their customers and their lack of outreach to customers. Why did they not mail me a letter directly? Why did they not call me directly? They had my cell phone, why did they give that to a collections agency?

Desired Settlement: I need someone very senior at ComEd to call me. I am not interested in talking to a phone rep who will assure me that I wasn't sent to collections. I would like to understand exactly what happened, why they failed to reach out to me directly, why the sent me to collections, and most importantly - what they are prepared to do to fix this problem. I am in the process of running a credit report on myself to see what level of damage has been inflicted to my credit. I will also be seeking counsel to understand the monetary impact on my credit rating (I am about to buy a house, this is going to cost me a lot more money now because of ComEd's complete and utter incompetence and disregard for their customers' well being).

Business Response: Initial Business Response /* (1000, 5, 2014/12/18) */ ComEd records indicate that an electric account was established for ***** ********, at **** W ****** ** ***** CHICAGO IL XXXXX, on 7/25/13. While this account was active we received one payment on 9/4/13. The account was closed on 10/1/14 and the final bill was mailed to **** ***** ***** *** ******* ******* ** XXXXX. The final bill was issued on 10/21/14 for $224.83, due 11/12/14. Our closed accounts are sent to a collection agency 30 days after the final bill is issued if the bill goes unpaid. In this case, the account was sent to a collection agency on 11/28/14. We have received payment on the account 12/11/14 for $228.20. I've been advised that the account was not with the collection agency long enough to report on your credit. I regret any inconvenience you may have experienced.

12/30/2014 Problems with Product/Service
12/29/2014 Billing/Collection Issues
12/29/2014 Advertising/Sales Issues
12/29/2014 Delivery Issues
12/22/2014 Billing/Collection Issues
12/22/2014 Advertising/Sales Issues
12/16/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: I moved into this apartment on July 1st of 2014. I changed over my information with com Ed and was using their service. When I spoke to them on the phone I had told them when I wanted the service and so forth. Later months I get a bill charging me for all of 2013. A bill of 900 dollars for a service I did not have. I never owed or had service elsewhere prior to this unit. They said that they are charging me for all of 2013 because when I called them to set up service I initial said 2013 instead of 2014. It was a mistake and I called back and told them what I needed. How is it possible to get charged for something when I wasn't even there. These 2013 charges had someone else's name on it , a different tenant. I shouldn't be penalized as a tenant for someone else's issues. Com Ed has not even given me the chance to prove myself, with lease agreement and having my landlord call them to certify the information is correct. I have gas bill that was changed at the same time. When I called com Ed they said this was a final decision and no other decisions will be made, who gave them the authority to charge working people like myself without even considering the truth. They are trying to steal money from myself. My mom is sick and needs electricity and if they cut it off because of there neglects ce it's going to be on com Ed .

Desired Settlement: I want the 916.94 taken off my bill. Those do not belong to me , they can go look for that other teanat that lived there prior.

Business Response: Initial Business Response /* (1000, 5, 2014/12/04) */ I spoke to Mr. ***** explained finding. After reviewing the premise information in public records it was determined ******* ******* became associated with the premise in June 2014. The previous tenant ******* ***** lived at the premise until 6/2/14 at which time she transferred her service to her new address. The bills were cancelled on acct XXXXX-XXXXX back to 7/1/13. The activation date was maintained to 7/8/14 and the account is billing to 12/5/14.

12/15/2014 Advertising/Sales Issues
12/15/2014 Advertising/Sales Issues
12/12/2014 Advertising/Sales Issues
12/5/2014 Advertising/Sales Issues
12/5/2014 Advertising/Sales Issues
12/5/2014 Advertising/Sales Issues
12/2/2014 Problems with Product/Service
12/1/2014 Problems with Product/Service
12/1/2014 Advertising/Sales Issues
11/24/2014 Advertising/Sales Issues
11/24/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: I just received a Bill from ComEd to the tune of $938.03. I almost did a back flip when I saw that. I called ComEd to ask why my Bill was so high. I was told that the original meter that was installed on my Townhouse approximately 15 years ago was mislabeled and that I was actually paying my neighbors bill while they were paying my bill. Ive lived at my townhouse for the past 7 years now, and this is the first time Ive heard of such a thing. ComEd checks the meters on the townhouses, they maintain the meters, they own the meters but they told me that when the townhouses were built roughly 15 years ago the electrician who was in charge of labeling the service feeds to each townhouse units screwed up and miss labeled mine to receive my neighbors meter and my neighbor to receive my meter. Since ComEd realized the issue now, they tell me that legally they are allowed to back-bill me for the unpaid services for a back duration of 12 months. How is this fair, I asked? They told me that it just is, since I used the electricity, I need to pay back for that. How do I know that this is not a scam from ComEd to generate new source of revenue for their company. Where is the proof? Im one of 200 townhomes in my subdivision. If half of the meters on my subdivision were mislabeled, and everyone is back-billed $833.09, then ComEd just made a nice income of $83,309 (100 homes x $833.09). Where is the proof that what they are telling me has actually happened? If I receive a Red Light Camera Ticket, Im able to log on to a website and actually watch myself run through the red light. Im able to see my car and my license plate; hence there is proof to back up the issued ticket/bill. There is no proof here at all. ComEd can just simply say that there was a Meter mix up anytime they need to generate revenue for their company. Now, multiply this by the hundreds of thousands of homes that will receive such notice in the mail from ComED. According to Cook County, Illinois Population for 2013 was roughly 5,240,700. These 5.24 Million people live in 2,170,156 homes. If 1 million of these homes received such notice as I did, and lets assume that their back-bill was an average of $500, and if no one questioned or made a stink about it like I just did and all 1 million households paid this back-bill to ComEd without ComEd ever providing any proof that such meter mix-up has occurred, then ComEd could have made a whopping $500,000,000. How nice for ComEd. When I called ComEd, they told me that they can take the $833.09 and spread it out by 12 payments of $69.42, but I have to give them an upfront deposit of $250 before they sign me up to the payment plan. I have always paid my bills on time and in Full, why do I need to give them an upfront $250 deposit? Another thing that makes no sense to me is how they calculated the back-bill. Please look at the chart below. Why is it that in some months the calculated difference is a 185.83% increase, where as in some months it is as low as 51.98%? Shouldnt the increase % be the same for every month? Why so drastic difference in the % increase from month to month? How was this calculated? What formula was used? Who came up with this % increase number? Does someone at ComEd sit there picking their nose and comes up with these numbers? This is insane. I told ComEd that I dont have the money to pay this unjustified bill. I told them that I can make a payment of $20 more a month that is it. They told me that they will take that extra $20, but will eventually send me a notice of service termination and if the amount is not paid, they will cut my electricity. I told them that they just cant simply drop this type of a bill on me and expect me to pay this. They simply stated that they cannot do anything for me, rather than just put me on a payment plan. I told them that I did not maintain the meter, nor did I install the meter, nor did I label the feed lines. They told me to find the builder who build my townhouse 15 years ago and have him help me locate the electrician, because they are not the ones who mislabeled the feeds. Ill be honest with you, I lost my cool on several occasions and I dropped a few F-bombs at the ComEd supervisor who identified herself as ********* ***** but the frustration of trying to tell these people that Im not at fault here took over me. I would like someone to help me fight this unjustified claim that I owe ComEd this back pay. -***** Product_Or_Service: Utilities Account_Number: XXXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like ComEd to cancel the $833.09 back-bill payment. I don't think that I should be responsible for someone else's mistake. I'm willing to start paying all correct bills going forward. I just don't think its right to back charge me for the past 12 months.

Business Response: Initial Business Response /* (1000, 5, 2014/11/10) */ I explained to Mr. ********** the meters were reversed at *** ******* *** and *** ******* *** It was determined meter #XXXXXXXXX services *** ******* *** and #XXXXXXXXX services *** ******* *** The customer's bill was lower than the amount of usage recorded on his actual meter. On 10/10/14 a billing adjustment was processed to adjust the account to reflect the kwh usage used on meter #XXXXXXXXX. The total balance owed on account XXXXX-XXXXX through 11/3/14 is $938.04. A payment agreement was established as follows; balance $938.03, down payment $104.94, remaining balance $833.09. The remaining balance will be deferred into 30 installments $27.77 with no finance charges assessed.

11/24/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: To whom it may concern, over the past several months, I have noticed that my light bill has been more than two hundred plus dollars. I have called in to ComEd numerous times to find out why because I normally pay my entire bill in full. I have demanded to speak with a supervisor as well as to have someone come out and read my meter. Numerous appointments have been set up in order to have someone come out, but no one has ever shown up. My light meter is inside of our boiler room inside of my apartment complex and my landlord has waited around the complex in order to let them inside because they do not have a key. Again, no one has shown up nor have they called to cancel/reschedule my appointment. I live inside of a two bedroom apartment and none of my neighbors who have the same size unit as I do, pay more than 100.00 per month for their lights. I have on a fixed income and feel as if I'm being taking advantage of. My last 14 ComEd bills have ALL been Estimated due to the fact that no one has came out to do an actual reading. I am legally disabled so I can't do it myself. there so be no way that when I first moved in that my bill was under 90.00 per month and now my latest bill is close to 400.00. I know that my bill is wrong but because no one is coming out there is no one that I can make them adjust it and provide me with my much needed credits.

Desired Settlement: 1000.00 in credit for which I feel as if I've been over billed.

Business Response: Initial Business Response /* (1000, 5, 2014/11/12) */ On 11-12-14 a high bill re read was completed per the customer request. Technician verified the meter and that the readings are correct. A reading of XXXXX was taken today which is progressive to the read of XXXXX taken on 11-5-14. Customer is on oxygen and has a bypass machine which contributes to higher usage. As a one time courtesy, granted customer extension until 12-3-14 to pay the past due balance of $190.60. Also mailed customer a medical equipment letter.

11/21/2014 Advertising/Sales Issues
11/19/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I have called numerous times over the past year or two to try to get a "fix" for my online access to this account. I have been promised more than few times that my problem will be sent to the "tech" people and they will get back with me. They have not. I have held for long periods of time to get a supervisor. This has not happened. Since I have spent hours trying to pay this bill (for my invalid sister) in the quickest way possible, I want to say that if I had a choice I would NEVER do business with a company who's employees are so apathetic towards a customer who has practically begged for help.

Desired Settlement: I just want them to get to the bottom of why I cannot log onto this account so I can pay my bill online, or someone to take responsibility and call me. That's it!

Business Response: Initial Business Response /* (1000, 5, 2014/11/18) */ Thank you for your inquiry, Ms. ********. Upon investigation of your inquiry, our Web Support Team confirmed your email is already set up on your Niece's account per your Web Support Mailbox request. Per our 11/18 conversation, I advised the Web Support team stated your password is still the temporary password they provided you upon your previous request. I have forwarded your username and temporary password again via your email and the instructions to reset your password and security questions. I also included my phone number in the event you have questions. Thank you.

11/17/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: i ***** ****** reside at **** ****************** i called comed to set up a payment plan with the company we agreed upon that i would be on the deferred payment plan my bill was 1,065.70 cent i sent $400 dollars on the february XX XXXX i then called to make arrangements they accepted i were to pay $105 plus my reg bill i have been paying this bill faithfully never missed a payment i followed up about the last payment thats due XX-XX XXXX the payment is $177 thats supposed to be my last bill of $105 plus my last reg bill on my the bill thats due have this last payment and will start to get my reg bill only to be told that i went default i explain how is that so when i have proof that i paid every bill only to be told that their company sent out a letter stating that my bill went default i told them thats a lie if that were so they would have taken me off the entire plan i would have had a entire bill without the payment plan i continue to get the payment plan as agreed upon i feel i should be done with the payment plan and getting my reg bill i feel thats not fair i paid this entire bill off i should get a reg bill for november i should not have to continue to pay when it was a agreement made only to be told that i still owe a additional payment. thatn you Product_Or_Service: lights Account_Number: XXXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) i should not have to make a additional payment just wanted to be treated fair as customer.

Business Response: Initial Business Response /* (1000, 5, 2014/10/22) */ Unsuccessful in contacting Ms. ****** at the contact number she provided or by e-mail that was provided. The e-mail sent to Ms. ****** provided details of when the agreement and where the account stands today. I am the analyst working on your inquiry and left a message for you at XXX-XXX-XXXX to please call me back. Per the inquiry there are some concerns regarding the payment agreement you had set up. I have attached a copy of the accounts activity statement for your records. The activity statement reflects when bills are issued, payments are made or if a payment arrangement was issued on the account. The payment agreement was established on 4/14/2014 for 6 installments of $105.28 and then defaulted on 8/4/2014 when the payment that was due 7/31/2014 had not received by ComEd. A total of 3 installments for $105.28 had billed out prior to the default of the agreement and 2 have billed since reinstating it. There is 1 installment left to bill out with the 11/6/2014 statement and then the payment agreement will be paid in full. I would be more than happy to talk to you about the account history. I explained that to Ms. ****** that she is welcome to call me anytime to discuss her inquiry and there has been no response to date Initial Consumer Rebuttal /* (3000, 7, 2014/11/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) NO ONE CONTACTED ME AND ALSO I DONT AGREE WITH THEIR THEIR RESPONDS BECAUSE I PAID MY PAYMENTS ALL PAYMENTS IF I HAD DEFAULTED ON ANY OF THE PAYMENTS COMED WOULD HAVE TAKEN ME OFF THE PAYMENT PLAN I WOULD HAVE HAD TO PAY THE ENTIRE BILL BUT INSTEAD I CONTINUE TO PAY THE BILLS THEIR COMPANY SENT OUT ITS THEIR ERROR NOT MINDS I NEVER HAD A PROBLEM WITH PAYING ON MY PAYMNET PLAN I SHOULD NOT HAVE TO PAY A ADDITIONAL PAYMENT FOR THEIR FOR THEIR ERROS COMED NEEDS TO OWN UP TO THEIR ERRORS AND NOT MYSELF I DONT FEEL IF I SHOULD HAVE TO PAY FOR THEIR ERRORS. Final Business Response /* (4000, 9, 2014/11/03) */ Spoke to Ms. ****** and clarified that she can in fact default on a payment arrangement but there are options to get back on the arrangement if not already utilized. Went over how the payment was due by 7/3/2014 but did not post until 8/7/2014. This payment reinstated the customer back on the arrangement. Ms. ****** stated that she had received my e-mail but not have a moment to over the attached activity statement. Ms. ****** stated that she will go over her bills and the activity statement I provided with the e-mail. If there any additional questions she will be in contact with me to discuss

11/14/2014 Advertising/Sales Issues
11/12/2014 Problems with Product/Service
11/11/2014 Advertising/Sales Issues
11/3/2014 Problems with Product/Service
11/3/2014 Billing/Collection Issues
10/31/2014 Billing/Collection Issues
10/30/2014 Billing/Collection Issues
10/27/2014 Billing/Collection Issues
10/27/2014 Guarantee/Warranty Issues
10/27/2014 Billing/Collection Issues
10/24/2014 Advertising/Sales Issues
10/24/2014 Advertising/Sales Issues
10/24/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: Tree is on neighbor's roof and electrical line. Several calls were made in the last week but to no avail.

Desired Settlement: Have ComEd come out to take care of this situation before anyone gets hurt or additional liabilities are incurred.

Business Response: Initial Business Response /* (1000, 5, 2014/10/10) */ Ms. ************, Per our Vegetation Management Supervisor a crew was dispathed to remove the limb and all tree work has been completed. Based on this information the inquiry is being closed.

10/23/2014 Advertising/Sales Issues
10/21/2014 Advertising/Sales Issues
10/21/2014 Advertising/Sales Issues
10/21/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: My name is ******* ** ****, owner of the property located at XXXXX ******** **** ******* Illinois. This is the second attempt to notify ComEd of the illegal operations of its service at the above address by the tenant Ms. ***** ** ******* the sole leaser of this property and no others. It is my understanding that she has obtained an account for services under the name of ******** ******** a person whom I do not have a lease agreement of any kind. This is also true at her last known address of ***** ******* ****** Illinois for over 4 years. I am making this effort to avoid any liability to myself or my property for services not rendered by me for the above address. If you have any question, please feel free to contact me at (XXX) XXX-XXXX.

Desired Settlement: Discontinue the service immediately and only allow myself or Ms. ************ to resume service.

Business Response: Initial Business Response /* (1000, 5, 2014/10/20) */ ******** ******* connected service at XXXXX ******** *ve, ****** IL on 6/2/14. ComEd is governed under the Illinois Commerce Commission Part 280 guidelines which state a customer can apply for service provided a past due balance is not owed at the current or previous address ComEd will not hold the owner responsible for the owner responsible for the period that the customer is on record. The customer's account has been noted that the owner ******** **** contacted ComEd stating she is renting the unit to Ms. ***** * ****** as the sole leaser and did not rent the unit to ******** ********

10/21/2014 Problems with Product/Service
10/20/2014 Advertising/Sales Issues
10/20/2014 Advertising/Sales Issues
10/20/2014 Problems with Product/Service
10/17/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: i have a newborn child that was just sent home on September 21,2014 after 2long months in nicu. on Monday Sep 22,2014 I contacted common wealth Edison special programs, because I was instructed by the doctor because my child is on ventilator. my doctor faxed a letter on my behalf and so did I. I wanted to email but was told had to fax. I recv conformation of fax it was ok/complete, so did the doctor office. I was told it would take 48hrs to let me know if am approved or denied. it has been 48 hrs on weds sep 24. I had no response, so on Thursday sep 25,2014 at 8ami contacted comed. I was told that its still pending. I made arrangement to pay 200.00todayand the remaining balance on Friday oct 3 ,2014. That was oked. a few hours into the afternoon the lights were cut off. I paid the full balance t get lights restored because my child can not be off ventilator for no more than two hours of the emergency power backup. I called and comed know the situation. I called numerous of tie and still no positive answer. I WANTED TO speak with a supvisor and was on hold for more than an hour. I called back and was told the customer service rep had spoke to a supervisor, and the supervisor had emailed a tech that was at 2:57 pm. I was told they wee doing shift changed for an hour to I had to wait if they can come out to me. it was emergency and was to be reviewed brfore thishas taken place. Several time I wanted to speak to sup but hold time was very outlandish literally for 2hrs so I had to call 911 to get my sickly newborn to the e.r. I ws told they would have admit my child if their services wren restored.. 5-6 hours after still no nothi. they were dispatched at 330 but still lights are out which they were suppose to be keep on. I was also given another deposit to pay after it has been deposit on the account serve al times. I amm so devastated and feed up,with comed I wish I can go with another electrical company. there customer service I theworst including the bill. if my situtio was properly taking care of this would have never happen..i wan to refund for my darn money and services. my child almost died due the neglecting of common wealth edsion I have a lawyer futher into thus matter. I was also told at a supervisor had email facilty near me to come and still nothing. I so feed up I hope I have case and sue commn wealth Edison.

Desired Settlement: I want money back and better customer services and better and reialble services.

Business Response: Initial Business Response /* (1000, 5, 2014/09/30) */ Ms. ****, I have reviewed your Better Business Bureau inquiry. ComEd records indicate you were issued a disconnection notice for failure to pay a past due amount of $365.35 on 9/10/14. The account was eligible to be disconnected for nonpayment on or after 9/22/14. On 9/26/14 your electric service was disconnected for failure to pay $442.13, as your current charges of $76.78 were due on 9/24/14. A payment for $442.13 was made 9/25/14, issued an order to restore the electric service and the electric service was restored 9/26/14, within our committed time to restore electric for customer who are disconnected for non-payment at the electric meter. Your account is eligible for a medical letter. However, to this date, I am not showing one has been received. I am also mailing you medical equipment paperwork for your doctor to complete and return. Because the money paid on your account was paid for electric service used that money will not be refunded. I encourage you to work with our Customer Care Center X-XXX-XXX-XXXX to ensure your account is noted properly for the medical condition in your home. I regret any inconvenience you have experienced. Initial Consumer Rebuttal /* (3000, 7, 2014/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I wasnt living in the unit for 6 months it was empty i own the condo and had a sickly baby, i had to het walls removed and replaced, capert it had lead and more. So how are my sevices so high noone lived there i be faxed the letter i had people come n inspevt to know it was safe then the social worker faxed the letter so did I. Therea no way the bill coyld be si high when no one lived there. Final Business Response /* (4000, 9, 2014/10/03) */ I have carefully reviewed your account and found ComEd has received regular actual progressive meter readings at your premise. For example, the reading taken on 8/1/XX (XXXX) verifies the accuracy of the reading on 9/2/XX (XXXX). The meter is a cumulative device and forward registration verifies that no overbilling has occurred. As it relates to the medical letter; to date, we have not received a medical letter on your account and I encourage you to work with our Customer Care Center @ X-XXX-XXX XXXX regarding your concerns of any medical condition(s) in your home.

10/13/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: 7 calls to comed customer service, no reason as to why the payment for Liheap has not been applied, I was told to allow 30-90 days . It is now 114 days , and I am still incurring late fees and statements reflecting a past due balance.Liheap has stated that the invoice and amount of $246 was wired and paid to comed, now that the 90 days has passed, why has comed honored the payment and posted the amount of $246.00 to my account.

Desired Settlement: post the payment and to stop lying that the payment was not received from LIHEAP , its just a notification, that they are waiting for a live check. My account number is Account # XXXXXXXXXX

Business Response: Initial Business Response /* (1000, 5, 2014/09/26) */ ComEd was notified on 6/5/14 that a LIHEAP payment has been approved in the amount of $246.00 on account XXXXX-XXXXX. The payment is pending on the account. The customer should follow up with the LIHEAP agency to investigate why the funds have not been received.

10/13/2014 Billing/Collection Issues
10/13/2014 Advertising/Sales Issues
10/13/2014 Advertising/Sales Issues
10/13/2014 Problems with Product/Service
10/13/2014 Problems with Product/Service
10/13/2014 Problems with Product/Service
10/7/2014 Advertising/Sales Issues
10/3/2014 Problems with Product/Service
10/3/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: I have been waiting for nearly a month to have my service turned on. I keep calling their office to find out the status of my request and to date no one can seem to give me an answer. In the meantime, I have a trememdous amount of water in my basement because the sub pump cannot work without electricity. What is my recourse? I am extremely upset. To make matters worse I am usually on hold for at least a 1/2 hour

Desired Settlement: I would like someone to absorb the cost of restoring my basement. This is well beyond excessive and we have had tons of water since June 27th.

Business Response: Initial Business Response /* (1000, 5, 2014/07/28) */ Per our New Business Department, the new service passed ********** and a meter was set on 7-22-14. The Service Wire Order was expedited and all the work was completed by 7-25-14. Based on this information the premise has full power and Complaint is closed Initial Consumer Rebuttal /* (3000, 13, 2014/08/08) */ I have since called a licensed electrician to assess the problem but the issue now is the lock that ComEd has placed on the meter. How can my electrician correct the problem if they can't gain access? But my real problem is the fact that NO one communicated that issue to me and I could have hired a licensed electrician a long time ago. Final Business Response /* (4000, 19, 2014/09/22) */ I apologize for any inconvenience you may have experienced. According to our records when the technician was at the premise on 7-24-14, an abnormal condition hangtag was left stating hidden backfeed was found and an electrician was needed to make the repairs. On X-XX-XX a non-compliant letter was also mailed explaining the hidden backfeed condition. On 8-11-14, you contacted our Customer Care Center stating the non-compliant repairs were completed and ready to be inspected. On 8-12-14, the Meter Investigation was completed and an order was referred to the Overhead Operating Department to have the service restored at the pole. Our records indicate the service was restored at the pole on 8-14-14. Complaint Closed

10/1/2014 Advertising/Sales Issues
9/30/2014 Problems with Product/Service
9/29/2014 Problems with Product/Service
9/29/2014 Advertising/Sales Issues
9/29/2014 Advertising/Sales Issues
9/29/2014 Problems with Product/Service
9/29/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: 8/14/2014 I was issued a bill from ComEd in the amount of $131.40 for 1198 kwh of usage. I moved into this apartment complex in 9/2013. In that entire span of 11 previous bills from ComEd, I never had a billing cycle with usage over 401 kwh. I have been used to and expecting my bills to be $30-50 based on my history of usage since living here. When I was hit with a bill stating 4x the amount of my typical monthly usage, I was obviously shocked. When bringing this issue up to ComEd, this is the response I was given: "Mr. *********: Thank you for using ComEd's website. This is in response to your inquiry regarding your high bill. Your bill has been estimated since December. It appears that the computer underestimated your bills by about 100200kwh each month, so that when we got the reading on 8/13/14; it made up for all those months that you were under billed. You normally use 300-400kwh per month, but we were only billing you 100-200kwh per month. It's a true-up bill, so your billing should go back to normal by your next read date-9/15/14-as long as we are able to get a reading. If we are not able to read the meter, the computer will base its estimate on last month's bill and you will get another high bill. It's very important that we are able to obtain a reading on 9/15/14. You are a valued ComEd customer, and we appreciate your business. Thank you, ***** Customer Correspondence Group Request #XXXXXXX" This practice of retroactively billing customers is unfair and misleading. I was never notified that there was an issue gaining access to the meters to be read. The representative stated "You normally use 300-400kwh per month, but we were only billing you 100-200kwh per month." I had absolutely no way of knowing this was the case. It is not the consumer's responsibility to make proper bills that reflect actual usage. With almost an entire year of consistent bills, I had no reason to suspect that the estimated bills were inaccurate. If I had been receiving actual readings, I could have had the opportunity to modify my power usage habits. Instead, I have been going on for months under the false impressions of inaccurate meter estimates. It is not fair to have a customer expect to pay for something that they had no idea they were using.

Desired Settlement: Based on the fact that my history of billing from ComEd has averaged $39.30 a month over the course of 11 months, ranging from $27.43-$51.11, I never would expect to pay a bill outside of this range. If there is a problem with making readings, I should be notified of that as a customer rather than allowing underestimated readings to accumulate over several months. I feel that a fair settlement for this issue would be to refund the difference of this "true-up" bill and what my average monthly bills have been. This would be a refund in the amount of $92.10 ($131.40-$39.30). I would also like to request that arrangements be made so that all future readings are actual readings and not false estimates.

Business Response: Initial Business Response /* (1000, 5, 2014/09/16) */ Mr.********* thank you for your inquiry concerning your electric service bill. Your previous bills for service from 12/16/13 to 8/13/14 were estimated too low. Each month, when you receive your monthly bill, customers are advised of the previous electric meter reading and the present electric meter reading. When the readings are provided on the bill ComEd indicates if the reading is an actual reading or estimated reading. Actual meter readings provide the most accurate billing for your account. When an account is estimated too low, the kilowatt hours are automatically adjusted by the next regular meter reading. The higher number of kilowatt-hours on your bill issued 8/14/14 reflects this automatic adjustment. The Illinois Commerce Commission only allows ComEd to go back one year for adjustments of this nature. Based on the actual readings obtained, you have been billed correctly. Therefore, there will not be an adjustment made on your electric bill. Our customer service representative can discuss additional options that allow you to enter your own reading on our website, submit a picture of your meter via email, or phone in your monthly reading. To locate additional information about submitting your own reading or to contact us to make arrangements to read your meter: Visit our Website at Download the ComEd Mobile App on your Android or Apple device at ComEd/App Email us at Call our Customer Care Center at 1-800-Edison-1 Your next scheduled meter reading dates are: 10/14/14, 11/12/14, and 12/15/14.

9/26/2014 Problems with Product/Service
9/24/2014 Problems with Product/Service
9/23/2014 Advertising/Sales Issues
9/23/2014 Advertising/Sales Issues
9/23/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: As I type, I'm entering my 50th minute on hold waiting for a supervisor. The issue is simple: I bought a home in July and had service connected. During July the breaker was off because we were doing demo; air conditioning was off and no one was living there. ComEd charged me $113.77 based on previous year's usage. I complained; it took five phone calls to get them to take $20 off bill. The kWh reading estimate is still wrong. In August, when power was on, A/C was on, the kWh reading was 404. Makes sense. For July they are using an arbitray figure of 729 kWh. Still being overcharged. Attempts to resolve this have failed; I've been hung up on once, disconnected twice. "Supervisor" has never been connected. How much time do I have to spend to get them to explain and correct the erroneous estimate? The readings of when the power was in use are 40 percent lower then when I had the breaker off and no a/c on. All of my attempts to resolve the issue have been met with resistance: Keep on hold long enough and they'll go away? No customer would tolerate this from any business except a monopoly, where we have no choice. How in the world, with over 600 complaints filed, does the BBB give them an A+? I expect this will be a waste of time as well.

Desired Settlement: I want the bill fixed and I want an explanation. We're looking at a range of $20-$40. It's absurd that I should have to go through all this. It's one hour on hold; 12 phone calls; a total of six hours, going on more. Should there be some acknowledgment of lost productivity on my end? What can I do?

Business Response: Initial Business Response /* (1000, 5, 2014/09/12) */ I have reviewed your inquiry to adjust your service activation reading. And I have agreed to adjust the service activation reading to XXXXX so that our account bills from 6/11/14 to 7/2/14 with usage of 292 kWh. This reading is more in line with your current billed usage at the premise. I regret any inconvenience you may have experienced.

9/22/2014 Advertising/Sales Issues
9/22/2014 Billing/Collection Issues
9/22/2014 Problems with Product/Service
9/19/2014 Problems with Product/Service
9/16/2014 Billing/Collection Issues
9/16/2014 Advertising/Sales Issues
9/15/2014 Billing/Collection Issues
9/15/2014 Problems with Product/Service
9/15/2014 Problems with Product/Service
9/15/2014 Advertising/Sales Issues
9/15/2014 Advertising/Sales Issues
9/15/2014 Advertising/Sales Issues
9/15/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: On September 8, 2014 at or around 10:05 a.m. a representative name ******* refused to answer my questions and objected several times to referring me to her supervisor. ******* tone was demeaning and she spoke to me as if I was being reprimanded. Her inability to be professional and polite resulted in me being put on hold after requesting her supervisor for more than 39 minutes. It is unknown to me whether or not she was able to honor my request. Due to ******* inappropriate behavior it is unknown whether she honored my request. Also, be advised, ******* was inept of answering my questions.

Desired Settlement: An apology for a lack of professionalism and an unwillingness to perform a service. A letter place in her employee file noting the incident as a matter of record. This behavior will be repeated if not addressed. Possible re-training of the employee because I am not her child.

Business Response: Initial Business Response /* (1000, 5, 2014/09/09) */ Spoke to Ms ****** regarding the 9-8-14 call. After reviewing the call, I apologized to the customer for the experience they had with the representative. I advised that the supervisor has been alerted and will provide appropriate coaching. Ms. ****** was concerned with the budget billing program. She had requested to have the program stopped as of 9-8-14. I advised that the representative did stop the budget billing program upon the customer's request on 9-8-14. Presently, the customer has a budget billing deferred balance credit of $16.66 which will be applied to the account. The next billing statement will generate 9-30-14. Currently the customer is in the appeals process with PIPP.

9/8/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: On 5/5/14 I was approved for a hardship payment in the amount of $1150.00 which to my knowledge would have assisted in the Full payment of my delinquent past due balance of approximately $800.00. With this payment being made, I applied for the budget billing plan to help with my future bills. It was my understanding that to apply for this you've to be current ($0) no past due on your account. When i noticed i was being billed for a defaulted deferred payment plan, that I was told I was taken off of & was in turn sent a red disconnect notice during that time, a customer service rep states that the hardship payment was taken & a payment plan was reinstalled & the remainder of the funds were being credited to the account!? I never asked to be reinstated also this boggled act has placed my account back on the red list of delinquent! It's hard enough utilizing what finances I have to Keep my home running during illnesses & fighting to keep my home but to unfairly aid in it is unjust. Now I will have to take myself off of the budget plan of $224 a month because I can't pay $309 ,a month with that extra $85.85 added! My original bill has only been $140-$156. Some one has to fix this for the low income whom are struggling to stay abroad.

Desired Settlement: Apply some type of credit to the now $686.75 that remains on my account. My utilities are needed.

Business Response: Initial Business Response /* (1000, 5, 2014/08/20) */ On 3/17/14 a deferred payment agreement was established on the account per the customer's request. The payment agreement was established as follows; Balance $1,040.40 down payment $104.04 (paid on 3/17/14 when the payment plan was processed) The balance was to be billed in 12 monthly installments of $85.85. A bill was issued from 2/21/14 to 3/22/14 $249.85 + installment $85.85 = $335.70 due on 4/17/14. A payment of $50.00 was received on 4/14/14 changing the balance to $285.70. the $285.70 was not paid by the 4/17/14 due date causing the deferred payment agreement to default on 4/21/14. The payment agreement default added the unbilled balance $864.46 to the account balance (total balance $1,150.15. A $4.21 late payment charge was assessed on 4/21/14 (total balance $1,154.37) The bill was issued from 3/22/14 to 4/19/14 $189.49 (due date 5/15/14) changing the balance to $1,344.04. On 5/5/14 the residential special hardship grant $1,150.26 payment posted to the account. The current bill from 3/22/14 to 4/19/14 was not due until 5/15/14 therefore our computer system subtracted the $285.70 past due balance from the residential special hardship payment and reinstated the deferred payment agreement. Our computer system is designed to reinstate the deferred payment agreement automatically because the ICC Part 280 guidelines state that a customer is eligible for one deferred payment agreement reinstatement per year. If the payment of the past due amount is paid on an account with an active deferred payment agreement, and the customer's service is disconnected for nonpayment this would be considered a ComEd error. Based on this information the payment agreement is reinstated if the past due amount is paid and an account is eligible for a reinstatement on a deferred payment agreement. After the deferred payment agreement was reinstate the account had a credit balance of $864.56. The bill from 3/22/14 to 4/19/14 $189.49 + installment $85.85 + $4.29 were subtracted from the credit. The bill from 4/19/14 to 5/20/14 was placed on a budget plan with a budget amount $227.00 (this amount was also subtracted from the credit) the total credit amount on 5/20/14 was $357.93. The bill was issued from 5/20/14 to 6/18/14 billing the budget amount $227.00 to the account balance along with the $85.85 installment amount reducing the credit amount to $45.08. The bill was issued from 6/18/14 to 7/18/14 billing the $227.00 budget amount + $85.85 installment. At this point $267.77 was due on 8/12/14. The payment was not received causing the deferred payment agreement to default. As a result the unbilled balance remaining on the deferred payment agreement $642.63 was added back to the account balance. The total balance owed on the account was $911.01. the current bill was issued from 7/18/14 to 8/18/14 billing the $227.00 budget amount changing the total amount owed to $1,138.01. I apologize for any confusion this issue may have caused however as the complaint states "On 5/5/14 I was approved for a hardship payment in the amount of $1,150.00 which to my knowledge would have assisted in Full payment of my past due balance" Based on this statement the balance would have been paid through 4/19/14. Three additional bills have been issued since the hardship grant was received with no payment. If ComEd was notified when the bill was received on 5/20/14 (which showed a credit balance) the payment agreement could have been cancelled before the credit was exhausted with future bills. Initial Consumer Rebuttal /* (3000, 7, 2014/08/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have a chronic illness that keeps me w/o income sometimed and the procedure from which you explained hendered more than helps struggling low income customers. A computer decided the fate of my account. I am aware of additional bills after the hardship payment which read $0 due. That notice lead me to believe that the payment was applied to my overdue balance and there were credits left over from that. The deposits that were asked for, outweighed the original service charge, which I feel should be seperate from your bill. I didn't ask to be reinstated and now my account is back to an amount that I can not pay at once. As a consumer I'm in need of my utilities since there is no other electric provider to calll upon, my question is how can I now receive some assistance if my account had been computer reinstated in the payment for the year and how do I discontinue the budget plan which is higher than my original usage. I suggest the informational break down of a deferred payment plan s/b notated on the bill in bigger and bolder colored print.I would have addressed the situation earlier in the months if I had known. Thank, **

9/8/2014 Billing/Collection Issues
9/5/2014 Advertising/Sales Issues
9/3/2014 Advertising/Sales Issues
9/1/2014 Problems with Product/Service
8/27/2014 Advertising/Sales Issues
8/26/2014 Advertising/Sales Issues
8/25/2014 Problems with Product/Service
8/25/2014 Advertising/Sales Issues
8/22/2014 Billing/Collection Issues
8/11/2014 Problems with Product/Service
8/8/2014 Problems with Product/Service
8/6/2014 Advertising/Sales Issues
8/5/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: On Tuesday 7/8/2014, my electric service was disconnected for non payment. At the time of the disconnection, no one was home and no one gave the technician access to the meter. I paid the bill in its entirety later that day (confirmation #XXXXXX). I was told my service would be connected no later than 7/10/2014. I was also told that the technician turned the service off from the meter. As of today, Tuesday 7/15/XXXX X:XX am, my service is yet to have been restored/reconnected. I feel the company is slow walking me because I used a "colorful" reference in describing their field technician. I have called several times yet have not gotten satisfaction. I feel the technician illegally entered my home or yard and gained access to the meter and is now claiming it can't be reconnected because he doesn't have access.

Desired Settlement: I'd like to know the name of the field agent that disconnected my service, a complete explanation as to how he gained access, and a further explanation as to why it has taken a week to reconnect my service.

Business Response: Initial Business Response /* (1000, 5, 2014/07/16) */ I spoke with you, Mr. ******, on 7/15/14 and upon gathering more information from you, I thoroughly investigated your inquiry. Your services were disconnected on 7/9/14 for non-payment. A payment in the appropriate amount was made on 7/9 and a service order to restore your services was issued for next business day restoration, according to ComEd policy. We made an attempt on 7/10 and 7/11 to restore your service, but with no access to the meter, we were unable to complete the connection. The technician went beyond ComEd policy and indicated they left a paper note at your mailbox with the technician's cell phone number to call to provide meter access instructions. ComEd makes two attempts to complete a service order and places the order on hold until we hear from the customer with updated access information. Per your account notes, we received a call from someone at your premise at 5:55 p.m. on 7/14 advising to ring the bell for access and the service order was updated for next business day restoral. Upon receipt of your inquiry, I escalated the restoral with the Planner who redirected the technician to your home and the services were restored approximately 12:00 p.m. noon 7/15/14. Initial Consumer Rebuttal /* (3000, 7, 2014/07/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all, Com Ed refuses to explain how their technician was able to gain access to the meter in order to disconnect the service. It is our family's feeling that he entered illegally and we want this brought to light. Secondly, although the second technician (****) claimed she left notice and number, we received neither leading us to believe no true attempt was made to restore the service after payment was made. It took almost a week for the service to be restored. Thirdly, only the front part of the apartment now has electric service. For some reason complete service has not been restored and no technician has returned to address the problem. I am very disgusted with Commonwealth Edison and their high handed practices. Final Business Response /* (4000, 9, 2014/07/24) */ Mr. ******, ComEd's response remains the same. We do not have the details regarding how the meter was accessed. All attempts to access the meter are by legal means; no illegal entry is permissable by the Company. If you have proof of illegal entry, please provide a police report for review.

8/4/2014 Advertising/Sales Issues
8/4/2014 Problems with Product/Service
8/4/2014 Advertising/Sales Issues
8/4/2014 Advertising/Sales Issues
7/29/2014 Guarantee/Warranty Issues
7/29/2014 Advertising/Sales Issues
7/28/2014 Advertising/Sales Issues
7/25/2014 Problems with Product/Service
7/24/2014 Problems with Product/Service
7/22/2014 Problems with Product/Service
7/21/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: Approximately a month and a half ago our electricity was turned off because we were delinquent in our payment, currently we have been save our money to pay our bill to get our service restored. On june 2, 2014, we received our bill and we had a change called a revenue protection in the amount of $535.22, when I called and inquired about this charge I was informed that it was a charge for illegally reconnecting the electricity. I told them that this was not true, and I spoke with a supervisor, the supervisor informed me that they would send out a technician to see if , in fact, the electricity was turned on. Comed, reached this conclusions because the reading from the time of disconnection and the next reading were not the same. I called comed on Friday June 20, and asked why a technician had not been to my house to resolve the issue of the illegal turning on of the electricity. They told me it was still in the works. However, while talking with the supervisor she informed me that the reason for the difference between the two meter readings was that the second reading did not have the correct amount of digits. This has raised a red flag for me because we are being charged a felonious charge based on a wrong reading by the meter reader. And they, from the last time I have talked with them, firm on this charge not being reversed. Moreover, we feel that we are taken advantage of because we did not turn on the power in our house, we do not know how to do that, and the electricity has and still is off for more than a month.

Desired Settlement: We want this charge of illegally turning on our electricity reversed

Business Response: Initial Business Response /* (1000, 8, 2014/07/07) */ On 6/20/14 a ComEd supervisor indicated they tried calling you at XXX-XXX-XXXX to inform you they were waiving the revenue protection surcharge in the amount of $488.61. This is confirmation that the charge $488.61 has been credited off of your account. I regret any inconvenience you may have experienced.

7/18/2014 Advertising/Sales Issues
7/16/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: When I contacted Com Ed, they said they would be out within 3 business days to read the meter as I was taking over the electric from a prior tenant at **** ********* *** ****** ***** IL XXXXX. That call took place on 6/19/14. They did not read it until 7/2 and prior to that it had not been read since 5/2. The estimated bill is considered the final bill for the prior tenant and the beginning of mine and is inaccurate. The prior tenant used a/c with windows open and the property while under my contract has been uninhabited all month! Because of this, I am being billed for the prior tenant's usage. If I had not been told they would read within three days, I would have done it myself to guarantee accuracy. Now they are unable to determine my portion of the bill so they are guessing to the amount of $122.95!!!!!!!!! For an empty house!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This is utterly ridiculous and unfair practice.

Desired Settlement: The company should only be able to bill me from the time they "read" not "estimated" the service.

Business Response: Initial Business Response /* (1000, 5, 2014/07/15) */ I investigated your inquiry and the following is a summary of our conversation today, 7/15/14. ComEd estimates the activation or start service meter reading and the final reading; we do not obtain actual readings for start or stop service. I apologize for the misunderstanding as you stated you would have read the meter yourself, but were advised we would read it a few days after your start service request. We did obtain an actual meter reading on 7/2 and will read the meter again 7/31. Once we obtain your actual usage for this time period, we will use your average daily usage and rebill the period from 6/19/14 to 7/2/14 with your average usage. I will follow up with you after the meter reading on 7/31; in which you stated you would also read the meter for comparison. Complaint closed.

7/14/2014 Problems with Product/Service
7/14/2014 Billing/Collection Issues
7/14/2014 Billing/Collection Issues
7/7/2014 Advertising/Sales Issues
6/30/2014 Billing/Collection Issues
6/23/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: ComEd sent us a bill for $314.16 stating that it was a crossed meter and for the last 8 months we weren't paying our bill but someone else's bill. We pay our bill on time every month and do not believe that we owe an additional $314.16 and believe ComEd is trying to rip us off.

Desired Settlement: We don't feel that our meters were crossed and want ComEd to remove this $314.16 bill promptly.

Business Response: Initial Business Response /* (1000, 5, 2014/06/05) */ Our technician visited the premise on 4/2/14 because our meter reader indicated there may be mixed meters at the premise address. After arriving at *** ******* ***** **** **** IL XXXXX our technician found the following condition at the premise: Meter XXXXXXXXX services *** ******* ***** **** **** IL XXXXX and meter XXXXXXXXX services *** ******* ***** **** **** IL XXXXX. This condition (mixed meters) often occurs when theses buildings are built and the electrician marks the meter sockets with the wrong address or unit numbers. Causing a situation where you were originally being billed for your neighbors' meter and he for yours. When ComEd's technicians come out to install the meters, the installation is based upon the information left for them by the electricians. The Illinois Commerce Commission only allows ComEd to go back one year for adjustments of this nature. We canceled bills from 6/18/13 to 5/19/14 which totaled $945.37. $52.34 was not paid for electric service from 4/17/14 to 5/19/14; leaving a credit balance of $893.03. The account was re-billing from 6/18/13 to 5/19/14 with the correct meter. Your delivery and tax charges were $798.83 for electric service from 6/18/13 to 5/19/14 and you were charged $408.36 for supply charges ($798.83 delivery and tax charges + $408.36 supply charges =$1,207.19). The account balance of $314.16 is derived from the credit balance of -$893.03 + $1,207.19=$314.16. I regret any inconvenience you may have experienced. Initial Consumer Rebuttal /* (3000, 7, 2014/06/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am a union Electrician with 27 years experience in predominately the residential field and my experience with hundreds of services I have installed throughout my career. The responsibility of addressing single pedestal drops is the responsibility of com **(metering dept)solely. The meter is a single feed serving each units address only, and is also attached to the unit it serves. Also the unit number is within seven feet of the utility meter and in direct sight. Upon application for new metering com ** is provided with a directory of the dwellings with the unit address upon them. As we electricians don't label single drop services. Multiple metering situations like apartment buildings mixed meter situations take place, because we electricians are responsible for labeling meter address' because apartments share a single feed or disconnect and branch off to feed the multiple meter banks. This house has been here for five years and I feel although it might be an honest mistake by whomever it certainly wasn't our mistake! and would leave us at an unfair hardship due to a mistake that took place five years ago by the metering department! All the units are in clear site of the address over the door. I feel Com Ed needs to absorb the mistake at best being the mistake was clearly in the com ed metering department as they install the meters and assign the meters not Builders, Electricians or Homeowners. It is also Com Eds responsibility to ensure proper assignment as an energy provider for that is fraudulent and unfair, placing blame elsewhere is not the proper course in this instance. We have been a happy and responsible Com Ed customer! Final Business Response /* (4000, 9, 2014/06/11) */ The company's position remains the same.

6/16/2014 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: all the staff were so rude even before knowing what i was calling for."supervisor" was rude from the beginning just asking for my acct number nohi or nothing. "supervisor" was unwilling to even attempt to help me and just stated to call my bank. i told them repeatedly that i paid using COMED's website and they said oh you paid using my check free we do not know where they send the money...why are you offering a service and you do not know where they are sending it?? I am not using "my check free" as my electrical user so why would you not try to help me instead of tossing me to the curb and letting someone else handle it. Then they put me on hold for at least 15 mins where i decided to hang up and write this complaint. So annoyed with Comed and just shocked at the disgusting customer service.

Desired Settlement: DesiredSettlementID: Refund refund on the $2.50 i had to pay to have it go through again! and a credit of some sort for having to go through the process of waiting 30 mins for nothing in return. Also a decent training on your workers to know that we are the customers, not their toys.

Business Response: Initial Business Response /* (1000, 5, 2014/06/03) */ I tried to contact customer left message. The payments were paid on the account using a third party provider. The $2.50 convenience fee is not charged by ComEd as it is charges by the payment provider. The account is showing a current balance 4/24/14 to 5/23/14 $64.64. All payments have been paid on time with no late payment charges assessed.

6/10/2014 Problems with Product/Service
6/9/2014 Advertising/Sales Issues
6/9/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: On 10/28/2013, Comed performed work on my property without my knowledge or consent. While performing this work 1 or more Comed trucks tore up the landscaping leaving deep tire tracks and broken limbs behind. A police report regarding this has been filed. Multiple requests to Comed over the last 6 months to remedy this situation have gone unanswered. This situation is dangerous and needs to be corrected immediately.

Desired Settlement: The damage to the landscaping needs to be corrected immediately.

Business Response: Initial Business Response /* (1000, 5, 2014/05/28) */ Mr. *********, Per the Construction and Maintenance Supervisor who met with you and your wife, a landscaping work request has been issued and the work is expected to be completed by June 18,2014, pending weather. Based on this information, the complaint is being closed.

6/6/2014 Advertising/Sales Issues
6/3/2014 Advertising/Sales Issues
6/2/2014 Problems with Product/Service
6/2/2014 Advertising/Sales Issues
5/26/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: On 12/26/13 I got a bill from Com Ed. It was in the amount of $50.79. On 1/15/14 I paid the bill in full. On 1/16/14 I received a collection notice from a Convergent regarding my Com Ed account. I contacted them and told them the bill was paid. I sent them a copy of the check that cleared my bank in an attempt to clear the matter. I assumed the matter was taken care of until 4/26/14 when I received a phone call from a 2nd collection company looking the $50.79. I informed them that I paid the bill and they told me I had to contact Com Ed. On 4/28/14 I came home from work to find a collection notice, from *** ************** regarding the same Com Ed account. I called Com Ed to bring a solution to the matter. According to their records my account was paid in full and had a $0 balance. It was suggested by a customer service representative that I call the collection company to tell them the account was paid. I did not agree that after 3 months of this bill being paid that that was my responsibility. I asked to speak with a supervisor. After 15 minutes of waiting I spoke with ***** ****** and made him aware of the issue. He looked into my account and found that is was paid in January however the "department" which handled the collection notices was gone for the day. He stated that he would call me the following day once and the issue should be taken care in 30 days. I have not had the opportunity to check my credit and see if the collection was placed on my credit report. If it is, I would like it to be removed and I would like for Com Ed to compensate me the cost to have a credit report ran by all 3 major credit bureaus. This is an account the was not even 30 days past due prior to my payment, however I have been contacted via mail and phone regarding an account that was settled.

Desired Settlement: Credit Report from ********* *********** & ******* showing that this account was not placed on my credit reports. If this account was placed on my credit, I would like for it to be removed and my credit score properly recalculated considering this bill was paid in a timely manner and should not have been referred to a collection company in the first place. I would like for all communication from collection agencies to stop also.

Business Response: Initial Business Response /* (1000, 8, 2014/05/13) */ The customer paid $50.79 on 1/14/14. The collection agency ******* ********** ****** was notified that the account was paid in full. The collection agency will send the customer a letter stating that the balance will not be reflected on the customer's credit report.

5/23/2014 Billing/Collection Issues
5/21/2014 Advertising/Sales Issues
5/20/2014 Advertising/Sales Issues
5/20/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: i have been a Com-Ed customer for about 8 years now. for the fist couple of years i have lived in a smaller apartment and the measurements seem to have been reasonable until i have switch to my 3rd apartment and found out the bills were a bit high almost double what i have been paying in the previous apartments. so i then asked the maintenance and landlord to have them replace the two furnaces that i have and they have changed one of them but was not able to change the other. so then i continued to live there noticing no change in the measurement on the wattage use. so i then began to ask around to other tenants that live near me and asked them about how much wattage are they being charged on their bills. and they have mention amounts that estimate around 1/2 of what i have been charged. but to note that they also say that they also have been getting high measurements once in a while and have had to file complaints against Com-** with C.U.B and B.B.B. Product_Or_Service: Electric Account_Number: XXXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund i would like some kind of investigation regarding my meter to see if their is any tampering or faultiness going on with it and some kind of compensation regarding having to pay such high electrical bills for the last five years. i am not sure how much but something fair enough to get this issue resolved so that it may not happen again.

Business Response: Initial Business Response /* (1000, 5, 2014/05/08) */ Mr. ********, Voicemail messages were left for you on 5-1-14 and 5-5-14 in addition to an email on 5-6-14. To date, we have not heard back from you. If you would like to move forward and schedule a meter test appointment and discuss your bill. Please contact me directly. Complaint Closed

5/19/2014 Billing/Collection Issues
5/16/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: I had contacted Comed several times to issue me a refund. I have over $1100 in credit. My payment to comed is $16 a month due to a state program that I'm in rolled in.They told me the only way they will refund my credit is if I discontinue service with them. My account number is XXXXXXXXXX. My address is **** S ******* *** **** Chicago, Il XXXXX.

Desired Settlement: I'm seeking all that they owe me in credit.It is at least $1164.69

Business Response: Initial Business Response /* (1000, 5, 2014/05/16) */ A refund check #XXXXXXX $1,164.69 has been issued on 5/15/14. The excess credit was due to a bill adjustment processed for high estimated bills issued from 11/28/12 to 10/1/13. The estimated bills were issued prior to processing the customer's account on the PIPP Program on 12/10/13. Initial Consumer Rebuttal /* (2000, 7, 2014/05/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am pleased with the decision to refund my money. I don't know why they just didn't do it in the first place.I also except there decision.

5/12/2014 Billing/Collection Issues
5/6/2014 Problems with Product/Service
5/5/2014 Advertising/Sales Issues
5/5/2014 Delivery Issues
5/2/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: ON 4/3/2014 I defaulted off my payment arrangment. I was temporarily suspended from work with out pay for 30 days.on 4/17/2014 I seeked help from Ceda with Liheap program upon approval I was granted the total pastdue amount. We qualify for medical extention but with a tight window frame they may not have before disconnection date. It seems that comed doesn't take hardships serious. Electricity is not a want itsa need , Comed shouldn't be so quick to cut off a persons electricity when their trying to pay and avoid service disconnections.


Business Response: Initial Business Response /* (1000, 5, 2014/04/21) */ Spoke to ******* and advised that the account is no longer eligible for disconnection because of filing this inquiry. This will give the customer an opportunity the contact her Dr. and have a medical letter sent over for review. Once the call center reviews the letter, they will contact the customer with the approval or denial of the medical letter

4/30/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: My meter hasn't been bead since 11/27/13 and I have been contacting them for over 2 months trying to set up a time to read the meter. Finally on 4/3/14 they read it and on April 16th they informed me that I would get a bill in 3-5 work days and that was 8 days ago. Every time I call, I get the run around and have to go thru the same thing. I just finished talking to a supervisor and she acted like there was no record of a bill being generated and sent. Here I want to pay my bill and have been trying to for a couple of months but if I owed them they sure wouldn't waste any time in shutting my electricity off. Since it hasn't been read for several months, I am concerned about the amount I will owe. Meter # is XXXXXXXXXX.

Desired Settlement: To get a bill with a current reading. I understand that it is against the law not to read a meter for this length of time.

Business Response: Initial Business Response /* (1000, 5, 2014/04/30) */ I talked with Ms. ******* 4/30/14. I informed the customer that we obtained a meter reading at the premise on 4/29/14. The account is currently in a "Ready To Bill" status and the customer should be getting a bill within a few days. Initial Consumer Rebuttal /* (2000, 7, 2014/04/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)

4/28/2014 Advertising/Sales Issues
4/24/2014 Advertising/Sales Issues
4/22/2014 Problems with Product/Service
4/22/2014 Advertising/Sales Issues
4/21/2014 Billing/Collection Issues
4/8/2014 Problems with Product/Service
4/8/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: We have frequent outages and have filed a report under account number XXXXXXXXXX. About six or seven years ago we had similar issues that improved after ComEd fixed a few lines that would short. We filed a frequent outage report in September 2013. According to ComEd policies, they were to have done an investigation within 45 days. We have followed up with ComEd several times, but they continue to tell us that "they are working it" and will not provide a time frame for when they will address our report. In the meantime, we have continued to have outages and at times we will have multiple outages in a day.

Desired Settlement: I am looking for the issue to be resolved and for ComEd to actually follow through on their investigation and correct the issue we are having with frequent outages.

Business Response: Initial Business Response /* (1000, 5, 2014/03/28) */ Mr. *******, An Engineer from our Reliability Department performed a field visit and reviewed your outages on 3/26/14. Our records indicate he did speak with you on 3/26/14 to discuss your past outages, the corrective actions that were performed in addition to the findings during his field visit. We apologize for any inconvenience this may have caused you. Complaint Closed

4/7/2014 Billing/Collection Issues
4/7/2014 Problems with Product/Service
4/7/2014 Advertising/Sales Issues
4/4/2014 Advertising/Sales Issues
4/4/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: Deposit service charge in addition to my monthy bill after I set up service

Desired Settlement: I being charged a series of three installment payments in addition to my electric bill monthy. They claim this charge is due to late payments received on a bill over seven years ago for which they charged mr late payment fees at that point and time. Now they want to charge me fees again?!

Business Response: Initial Business Response /* (1000, 5, 2014/04/04) */ Mr. ********* **** was contacted & informed that as a courtesy the deposit was waived, I also explained that if he begins to pay late on his account a deposit may be assessed in the future. Complaint closed. Initial Consumer Rebuttal /* (2000, 7, 2014/04/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)

4/2/2014 Advertising/Sales Issues
4/2/2014 Problems with Product/Service
3/31/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: I have been using the website, ********** to pay my Com Ed bills as advertised by Com Ed. I informed Com Ed that ***** **** does not have my bill listed due today but rather, my electric bill from 2012 and I couldn't rectify it. Com Ed explained that I could pay over the phone or by internet with a convenience fee of $2.50. I feel that I have been scammed by both companies in order to pay by bill on time, which was not accessible to me.

Desired Settlement: I had to issue a credit card to pay and an additional $2.50. I am currently paying off my credit card debt and now I will have an extra $86.34 that will compound interest until I pay off the balance.

Business Response: Initial Business Response /* (1000, 5, 2014/03/18) */ I have read your inquiry and I regret any inconvenience you may have experienced. However, the convenience fee you were charged is a 3rd party fee that is forwarded to the vendor. I am not able to credit that charge. Your account was charged a late fee 6/13/13 in the amount of $3.61. I credited the late in an effort to compensate for the $2.50 convenience fee you were charged. Your account currently has a $3.61 credit balance. The $3.61 will be applied to your next bill or you may contact our Customer Care Center at, 1-800.334-7661 to request a refund before your next bill is issued right around 4/15/14. I would like to recommend electronic fund transfer (EFT). When using the electronic fund transfer program, your electric bill payment is automatically deducted out of your checking account and there is no fee for using this service. To learn more about this program you may visit or contact our Customer Care Center.

3/28/2014 Billing/Collection Issues
3/24/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: We moved in in August. Our last bill received was October 29,2013 Acc # XXXXXXXXXX. We did not receive a bill or a notification of any sort until 3/5/13. Every time we called during this time we were informed by the automated system that our balance was fully paid. They are billing us for $472.47 for the month of March. They told us today that it was our responsibility to notify ComEd that we weren't receiving bills. We think that this is their responsibility to properly notify us about changes to our account. It is also suspicious that they would open an account in ********************** name without notification of any sort. We think that ComEd is liable for the money they are asking for, because they did not properly notify us in anyway and closed and opened an account without our consent.

Desired Settlement: We would like our bill from 11/13 to 3/5/14 to be paid by ComEd itself, because they opened and closed an account and did not notify us at all. We are willing to pay from the month of march moving forward.

Business Response: Initial Business Response /* (1000, 5, 2014/03/12) */ After reviewing the account records for the premise *********************Chicago IL. *************** **** connected service with ComEd on 9/3/13 (***********). On 11/10/13 an applicant called to connect service stating they were moving into ********************* This action caused accoung *********** to close in ***************'s name. On 2/13/14 ComEd was notified that the previous applicant gave an incorrect unit # when they called to connect service on 11/10/13.The information provided confirmed *************** ****'s account was closed in error, therefore a connect was issued to place *************** **** back on record with an activation date 11/1/13 (as this was the date the customer's accoutn was closed in error) A new account number was established ************ A bill was issued on account ************from 11/1/13 to 3/5/14 $472.47. Unfortunately ComEd cannot cancel the bill issued on the account as the bill was issued for actual usage obtained on the meter However we can allow the customer to pay the $472.47 balance in 12 installments with no finance charges assessed The installment amount would be $39.37 to be added to the current bill for 12 months. The first installment would be added to the bill issued on 3/31/14. Please contact ComEd ************** if you would like to have payment arrangements processed on the account

3/21/2014 Advertising/Sales Issues
3/14/2014 Advertising/Sales Issues
3/14/2014 Advertising/Sales Issues
3/5/2014 Advertising/Sales Issues
2/25/2014 Advertising/Sales Issues
2/24/2014 Advertising/Sales Issues
2/17/2014 Advertising/Sales Issues
2/14/2014 Advertising/Sales Issues
2/12/2014 Advertising/Sales Issues
2/10/2014 Advertising/Sales Issues
2/7/2014 Advertising/Sales Issues
2/6/2014 Advertising/Sales Issues
2/3/2014 Problems with Product/Service
2/3/2014 Advertising/Sales Issues
1/31/2014 Problems with Product/Service
1/28/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: I moved out of rental address *** W. *** ***** St., Unit ***** Chicago, IL XXXXX the end of August. Billing should have been reverted to owner Sept 1 2013 forward. Com-** still billing me for Sept and Oct. I called Com-** Oct 18th and they said the owner needs to call to change the billing before they can credit me. Owner confirmed calling Com-Ed Oct 21st advising billing from Sept 1 forward should be for owner account. Today Dec 16 I received via mail collection agency invoice for amount due ($24.20) plus fees, total $33.03

Desired Settlement: Refund $24.20 and insure collection letter is removed from credit bureau report. Send written confirmation credit report has been updated.

Business Response: Initial Business Response /* (1000, 5, 2013/12/19) */ After reviewing the account history the usage was significantly lower after 8/30/13. As a result the bills were cancelled from 8/30/13 to 10/18/13 crediting acct $32.19. A refund check was issued for $24.20 on 1/16/14. The refund check will be mailed to $1400 N ******** ** **** ***** ******** IL XXXXX Initial Consumer Rebuttal /* (3000, 7, 2013/12/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) In addition to the credit/refund I need - confirmation the collection agency account has been cancelled confirmation the remark has been removed from all 3 credit reporting bureaus. Thank you Final Business Response /* (4000, 12, 2014/01/28) */ The collection agency has been notified that the $32.19 balance has been cancelled on account XXXXX-XXXXX and will be removed from the customer's credit report Final Consumer Response /* (2000, 14, 2014/01/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)

1/23/2014 Advertising/Sales Issues
1/23/2014 Problems with Product/Service
1/22/2014 Advertising/Sales Issues
1/22/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: Good Evening BBB Rep,My name is ******* ********* and I have an account with Comed. My bill is less than $7.00 a month but i pay $ 16.00 in additional service fees. Comed is billing me 200 percent to get me service. I don't mind the fees but i'm being ask for a deposit of $40. I dont mind being ask for a deposit but i a gave them a deposit at my last address and they havent told me where it went. Since your going to post this - i can't give you my account number but i would like some help getting to the bottom of this question practice. My credit score is 700+ and growing and i really dont know what else to say. When i challege it they and ask to speak to a supervisor - they never get back to me. Thank you for your time, ******* ********* Account_Number: XXXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like them to wave the deposit and tell me what happen to the other one at my old address. thank you, dc

Business Response: Initial Business Response /* (1000, 5, 2014/01/15) */ A letter was sent to Mr. ******* ********* explaining that there was no deposit on hand @ his old address of **** S ****** AVE., ****** CHICAGO IL XXXXX. The current $120.00 deposit was assessed due to his previous payment history with ComEd & due to a new premise address. The deposit will not be waived or removed @ this time & the deposit will automatically refund when account is eligible for the deposit to be refunded. Complaint closed. Final Consumer Response /* (4200, 11, 2014/01/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Good Morning Ms. **** and BB Rep, Please stop saying this matter is closed when you're not even an employee of the BBB. I just got off the phone with a person from Com ** and she confirmed my findings that there was a deposit on my old account. I am attaching documentation of my final bill at **** south ****** # XXXXXXXXXX and my first bill at XXXXX south ***** Street #XXXXXXXXXX. I am very disappointed on how you handled my account and question how you ever got a job there in the first place. I was also made aware that ******* is part to blame for making my deposit increase as my credit score is ***. I will be reaching out to them today and making sure to challenge any discrepancies on file. I expect this matter to find a solution in the next 24 hours as I will be filing an additional complain to the BBB for providing false statements to them about my account. I understand that my deposit may have been lower than what I thought it was but my claim was correct. I did have a deposit on file and you failed to find it, adding to the confusion of bad billing practices. Please feel free to call me to discuss at X-XXX-XXX-XXXX. Thank you for your time, ******* ********* Final Business Response /* (4000, 9, 2014/01/21) */ Mr. ******* *********, Per The Public Utility Act, all ComEd documentation is retained for a period of two years. For this reason we are unable to investigate any occurrence that has taken place prior to January 2012. You were already provided a 2 year activity statement from your previous address of **** S. ****** Ave., Unit ** Chicago, IL XXXXX. As previously stated, there was NO deposit on hand therefore none would have been refunded. The company's position remains the same and the deposit requested @ your current address of ***** ***** Dr., Unit #*, ****** IL XXXXX will not be waived or removed @ this time & when the account is eligible for the deposit to be refunded it will automatically do so. Complaint closed.

1/17/2014 Advertising/Sales Issues
1/17/2014 Advertising/Sales Issues
1/14/2014 Problems with Product/Service
1/13/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: I received from Com-** a letter saying they have been billing the wrong meter in my building, that they made all the mistakes, and I did nothing wrong, no tampering with the lines or anything else, and they came to the conclusion that I owe them $787. For years I have had my electric and phone and internet bill paid online automatically, because I am handicapped and have to take 4 different kinds of pain pills, that includes 150mg of ******** 2 times a day, 50mg of ******* 4 times a day with a sleeping pill every day. All that makes me sleep anywhere between 16 and 21 hours a day, in 4 to 6 hour intervals, and awake an hour or 2 between the times I sleep, Which I prefer to sleep as much as I can, its the only time that my pain threshold ever goes below a 6, the only time I don't feel the pain, from a rating of 1 to 10, after taking my meds when my threshold is usually between 8 and 9, when I wake up with a jolt of pain, and I forget to pay my bills. So, having them automatically paid is a burden off my back, so I haven't had to worry about checking my bills. Now they say I owe them $787, of which they will give me 1 year to pay it off. In other words, they expect me to pay for more than 3 years of service because they have been making mistakes for so long. That is, I have to pay for more than 2 years for their mistakes, plus the nest current year. If they hadn't started making all these mistakes my account would be just fine, and they wouldn't have to be trying to screw me over, and pay for all the mistakes they admitted making. I shouldn't be responsible for their mistakes, and I certainly shouldn't be given only 1 year to pay to pay for more than 3 years, altho I shouldn't have to pay for the mistakes they made, resulting in almost $800. I can't afford to pay them that much at a time, like $65 plus my current monthly bill every month. And all because Com Ed made mistakes that they are forcing me to pay for!

Desired Settlement: The settlement I am seeking is very simple, they should stop making me pay for their mistakes and remove the debt that they themselves made, by charging the wrong meter, then tell me that I did nothing wrong, but I still have to pay for their mistakes... Thank you for choosing Com **! They shouldn't be able to make those mistakes for so long, then make me, the customer fix and pay for their mistakes!

Business Response: Initial Business Response /* (1000, 5, 2013/12/23) */ I am writing in response to your recent Better Business Bureau inquiry regarding the adjustments made on your account. You were involved in a mixed meter situation where you were originally being billed or your neighbors' meter and he for yours. This often occurs when these buildings are built and the electrician marks the meter sockets with the wrong address or unit numbers. When ComEd's technicians come out to install the meter, the installation is based upon the information left for them by the electricians. The ******** ******** ********** only allows ComEd to go back one year for an adjustment of this nature. ComEd does realized being back billed for a long period of time may be a burden on some customers and that is why you received an interest free payment plan with no down payment. The payment arrangement will not exceed the number of months the account was back billed. In your case you were offered a 12 month deferred payment arrangement because your account was back billed from 10/31/12 to 10/2/13; this period of time does not exceed 12 months. Upon my review of your account you have been back billed the proper number of months and you were given a payment arrangement for the correct number of months. Therefore, no further adjustments will be made. I regret any inconvenience you may have experienced. Final Consumer Response /* (4200, 19, 2014/01/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) My position also remains the same. You expect me to pay double everything I already paid plus much more for your mistakes. You can pay for your own mistakes! Final Business Response /* (4000, 17, 2014/01/07) */ The company's position remains the same as provided on 12/23/13.

1/10/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: On ******** 12th, I contacted ComEd in regards to bill (ACCT: XXXXXXXXXX). Reason for call is that the amount due on bill is incorrect ($38.76 for 7 days). The 7 days I was charged for was from ***** through **** - prorated amount before new billing cycle of ****** through ******* I advised rep. that I lived in the same complex but in a different unit and have never paid more then $40.00 a month!? Agent, was unable to provide me with accurate information to my question (billed for $38.76 for 7 days)and advised me that a dispute of bill was filed and I should receive a response by mail within 30 to 45 days from ******** 12th. It's now December 28th and no letter. Any assistance to my complaint is greatly appreciated.

Desired Settlement: Refund of difference or applied as credit to following bill.

Business Response: Initial Business Response /* (1000, 5, 2013/12/30) */ I have reviewed the billing for the bill period ******** to ******* where you were billed 429 kWh for 7 days of electric service (average daily usage 61.29 kWh). I have requested to have that billed cancelled and to re-bill the account based on the usage from ******* to ******** an average daily usage of 13.82 kWh. As a result, you will be billed 97kWh from ******** to ******* for 7 days. You will receive a revised bill in the mail. I regret an inconvenience you may have experienced.

1/10/2014 Advertising/Sales Issues
1/10/2014 Advertising/Sales Issues
12/31/2013 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: We realized after some time that we had not received an electric bill. We randomly decided to check online to find out that we owes over 200 dollars in usage and late fees. When we called to ask why we weren't getting a bill they said we had been signed up to pay online. We said we never did this and they said well that's not our problem. When we asked what kind of notification we got to confirm this, they told us that they don't send confirmation. How are we supposed to just know that we got signed up for online pay with no notifications. Also, we never received any form of late notice to know to check. We asked if they could change it back to regular mail and they said they would, but no notification. Also, when we attempted to pay online they wanted to charge us additional fees which is exactly why we didn't want this service. We then requested for them to remove the late fees since they had made the mistake which they refused to do because "we waited too long to call".

Desired Settlement: Late fees reversed

Business Response: Initial Business Response /* (1000, 5, 2013/12/31) */ Mr. ***, After reviewing the account, our records indicate that the late payment charges that were assessed from ***** 10,2013 to XX-XX-XX totalling $8.15 were removed from ***** ********* account. Ms. ********* account has also been put back on paper billing(mail). We apologize for any inconveniece you may have experienced. Complaint Closed Final Consumer Response /* (2000, 7, 2013/12/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)

12/30/2013 Advertising/Sales Issues
12/27/2013 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: There was a payment applied to wrong account number XXXXXXXXXX, same residence. Therefore, the other account XXXXXXXXXX shows an underpayment. ComEd turned it over to a collection agency without ever contacting me first, notifying me of an issue. They verify they received the payment on time and it is sitting in the other account. They said they would apply it appropriately, however, I am getting phone calls from two different collection agencies and ComEd will not call them. I'm caught in the middle.

Desired Settlement: I need this company to communicate with the collection agencies they sent this erroneous debt to and keep them from harming my credit. I am being harassed for a debt that does not exist. I am so exasperated with this company and it's practices.

Business Response: Initial Business Response /* (1000, 5, 2013/12/16) */ Called Ms. ******* at XXX-XXX-XXXX and left a message, followed up the call with an e-mail to ********* Apologized for any inconvenience she may have had in trying to resolve this matter. That the payments had been applied correctly. The credit agency had been contacted to cease communication re: the debt and that the supervisor from the agency to discuss the matter and advise how they would be resolving the issue for Ms. *******. The customer does have my direct contact number for any follow up questions. At this time both account numbers, XXXXXXXXXX & XXXXXXXXXX have ZERO balances.

12/23/2013 Advertising/Sales Issues
12/20/2013 Advertising/Sales Issues
12/16/2013 Advertising/Sales Issues
12/16/2013 Advertising/Sales Issues
12/16/2013 Advertising/Sales Issues
12/16/2013 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: On ********* we experienced the flickering of light for 4-5 times then a complete power failure(something that we are used to in this area over the years and cost us a lot of money)the power was out at 3:30 pm and came back at 5:30 but all the gas pumps at the gas station were not operable,we tried to restart,but no luck ,at 6:00 pm i called "*********" **. which is specialized in gas stations A technician showed up at 8:00 pm and found that the "veeder root" has shorted out from constant power flickering,the bill was $504.00,job was done at 8:30 pm. we lost a minimum of $300.00 in business. I filed a claim to Comed and i just received a letter from **************"(Claims Case Manager)(XXX)XXX-XXXX,Mr. ******* stated in the letter that service interruption was due to"unavoidable equipment failure" . we have experienced power failure and power flickering several times each year for the past 15 years in our area,and every once and a while that caused an equipment failure in my business which cost us money in repair and lost business,and i honestly believe that Comed should be liable for our loss because of there inferior equipments and service. Comed Claim Case Manager: ***** ******* tel:(XXX) XXX-XXXX Claim No.: GCEDXXXXXXXXXX thank you ****** ********* XXX-XXX XXXX

Desired Settlement: $504.00 repair bill $300.00 lost business(5hours) total settlement $804.00

Business Response: Initial Business Response /* (1000, 5, 2013/12/05) */ Mr. *********, Your claim was submitted to the ComEd Claims Department Review Committee for further evaluation. We have reviewed the facts of your claim regarding problems on 10-09-13. Our investigation revealed that there was no negligence on the part of ComEd. Therefore, the claim is respectfully denied. We apologize for any inconvenience you may have experienced. Complaint Closed

12/6/2013 Advertising/Sales Issues
11/28/2013 Advertising/Sales Issues
11/25/2013 Advertising/Sales Issues
11/25/2013 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: I apologize to the workers at the address I chose but I could not complete it without an address. This complaint has to do with all electricity companies. There are rules governing when they are allowed to turn off their supplies during certain times of the year. I believe these rules are outdated and need to be looked at. Gas companies are not allowed to turn their services off during cold months so that families do not go cold regardless of their finances. However all of the newer homes heating have electrical starts which means when your electricity gets turned off you do not have heat. With the newer ways people heat their homes electricity companies should have to follow the same rules as gas companies during cold months. My family has fallen on hard financial times as most people now these days and our first priority is our mortgage and food for our kids.Our electricity was turned off on a very cold rainy and mix of slight snow day. My small children and I froze for 4 whole days until I could drain our entire check on the bill so we would no longer freeze. A change needs to be made here for the newer homes where heat runs by electricity. I ask this so no family has to go cold for so long if not longer. Young children and the elderly are all affected by this. Can we please look at the rules governing these companies and ask for change.

Desired Settlement: I simply ask that rules regarding electricity companies be changed so that they are not allowed to turn off electricity when it is cold outside so that people do not go without warmth.

Business Response: Initial Business Response /* (1000, 5, 2013/11/12) */ After reviewing the account records on acct XXXXX-XXXXX it was determined the service was disconnected for nonpayment on ******* for a disconnection notice in the amount of $539.87 due on ********* After reviewing the weather forecast for ******* the high temp was 57 and the low temp was 42. Per Part 280; Termination of gas and electric utility service to all residential users, including all tenants of apartment buildings, for nonpayment of bills where gas or electricity is used as the only source of space heating or to control or operate the only space heating equipment at the residence is prohibited on any day when the National Weather Service forecast for the following 24 hours covering the area of the utility in which the residence is located includes a forecast that the temperature will be 32 degrees Fahrenheit or below

11/25/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: On **** 24th a storm knocked a tree down onto my main power line supplying power to my home.I called ComEd right away. 4 hours later they sent a crew out to assess the repairs. A ComEd employee came to my home to assess the damages.I showed him the down wire and he left. Some 2 hours later the power came back on but because I had a down wire(the neutral wire)my home got a big power surge and fried 4 televisions an alarm clock, microwave, a VCR, and a Cable box. They came back the next day around 1pm and fixed the down line. I filed a claim on **** 25th got a reply back on **** 19th saying they were investigating and it should take no more than 30 days. It has now been 4 and a half months. I'm filing this because of their negligence the first guy who came to assess the down wire could have taken 3 more steps into my back porch and cut the power to my home via the electric meter on the house and prevented any damage but did not do so. Resulting in my loss of over $1200.00 worth of destroyed electronics.

Desired Settlement: I want a check for the damages they caused by not shutting down the power to my home. I'm not asking for damages incurred by the tree. that fell on my fence and garage just the items that burnt up because they left the power turned on knowing the neutral wire was snapped and my home would get a power surge when they restored power to my town

Business Response: Initial Business Response /* (1000, 5, 2013/11/13) */ ****** ****** was contacted on XX-XX-XX by a ComEd claims adjuster and told his claim along with many others from the **** 24th storm event are still being investigated. As soon as a determination has been made he will be notified in writing.

11/22/2013 Problems with Product/Service
11/19/2013 Problems with Product/Service
11/19/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: In the spring of 2013, I observed an apple tree on the corner of our property cut down, without my knowledge or authorization, following the repair and/or addition of an electrical pole. The tree was cut down and left there. My neighbor and I later rented a tree chipper to properly dispose of the remnants. Neither my wife or I received notification that the mature tree was going to be cut down. No attempts were made to advise us of such nor was a note left on our door. Both my wife and I are reasonable people but the fact of the matter is we suffered a loss of a cherished and irreplaceable tree from our property. At the expense of sounding overly dramatic, I would like to share our next door neighbor, an elderly woman in her late 70's was famous in the neighbor for making pies for the neighbors from the fruit from that tree. Unfortunately, that tradition will no longer continue. In approximately June of this year, I advised a ComEd Supervisor named *******, aka *****, of the incident. I patiently waited in the rain for approximately ten minutes outside of his company truck to tell him about the incident. ***** told me he was in the area to review the work that had been done and would follow up with me personally to advise me of what he learned. However, I never heard from ComEd or *****. As a result, I recontacted ComEd and spoke with a very cordial customer service representative who advised she would write up a service ticket. Several days later, I was contacted by **** XXX-XXX-XXXX, who came out to our property, saw where the tree had been cut down and advised she was an outsourced employee and had limited ability to assist me. However, as a courtesy she told me she was going to contact the external affairs department of ComEd because, in her experience, that is the department that usually finds a reasonable solution. It has been over two weeks and I have yet to hear from ComEd. To say I am disappointed is a gross understatement.

Desired Settlement: First of all, an explanation and apology would be most appropriate. Following that, an offer to replace the tree would be appreciated. Truthfully, I would not even know where to begin in assessing the value of that tree but since ComEd can never bring that tree back, a monetary offer to replace it and cover the cost of renting a machine to properly dispose of the tree would be a good starting place.

Business Response: Initial Business Response /* (1000, 5, 2013/09/18) */ The tree was cut down by a ComEd contractor to safely replace an existing pole on 3-04-13. Clearance was needed in the area to allow the crew to safely work. This information was explained to the customer and an apology was communicated also. Final Consumer Response /* (3000, 7, 2013/09/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I see it, not all the pieces of the complaint were addressed. No representative from ComEd ever explained why the tree was cut down, prior to the their BBB response. Prior to this response, there was only speculation. Each of the apologies we received were from representatives attempting to figure out what happened and each said something along the vain of, 'This should not have happened this way.' Yet, it did happen. As I mentioned in the original complaint, I know of no attempt to advise us that our tree was going to be cut down. If a policy exists to contact a customer, via written communication (i.e. a note on the door, an email, a letter in the mail) or in person, and this did not happen, then it is a problem. A problem which has not yet been addressed. We are the victims here and our mature apple tree is gone. Furtermore, this summer, my wife and I had to pay to rent a chipper and discard the tree ourselves. It cost us our time and money. This was another issue not addressed by ComEd. The representatives I talked to advised the tree should have been removed by ComEd or one of its contractors. Considering the failure to directly apologize and refusing to even address the idea of compensating for the lost tree, I am disappointed. It really frustrates me when large companies do what they want under the blanket of 'we needed to do it' and refuse to hold themselves responsible, even when they are called out on it. Final Business Response /* (4000, 12, 2013/11/08) */ The customer received an apology and an explanation of why the tree had to be removed. The crew needed clearance in the area to safely work while replacing a pole near the tree. A claim form will be sent to the customer for possible reimbursement. From General Terms and Conditions ILL C.** No. 10 Sheet 152 Access To Premises- "ComEd has the right to trim, remove, or separate trees, vegetation, or any structures therein, which in the judgment of the Company, interfere with the electric delivery system located in the company's service territory in a manner that may pose a threat to public safety or system reliability." **** ******* ComEd - Customer Relations Senior Analyst XXX-XXX-XXXX ************

11/15/2013 Problems with Product/Service
11/15/2013 Advertising/Sales Issues
11/15/2013 Advertising/Sales Issues
11/11/2013 Advertising/Sales Issues
11/4/2013 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: On August 27, 2013, I signed a contract for temporary power for a building I own at **** N Western Ave. I paid $2,325.68 for this service. The check that I wrote was cashed on September 3, 2013. The temporary service was never installed and now that the permanent service is installed, the temporary service is no longer necessary. I believe the cost of the temporary service should be refunded in its entirety.

Desired Settlement: I would like the entire fee of $2,325.68 refunded.

Business Response: Initial Business Response /* (1000, 5, 2013/10/10) */ The customer at this address had an illegal service hooked up. The charge for permanent service will not be refunded. Customer notified on 10-7-2013. Final Consumer Response /* (4200, 19, 2013/11/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I signed a contract for ComEd to provide temporary power and it was never provided. I demand a full refund. My position will not change. This company's unfair practices and horrible customer service make BBB look like a joke providing them an A+ rating. I would seriously recommend downgrading their rating to give an accurate portrayal of them to consumers. Final Business Response /* (4000, 17, 2013/11/01) */ No refund is going to be issued and ComEd's position is not going to change.

10/31/2013 Advertising/Sales Issues
10/28/2013 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: As a result of the proposed power outage between 9AM and 3PM Wednesday, ***** ********* we did NOT open our pharmacy. We received a letter notifying the power outage and I called 3 times prior to the electric company to cancel and then reconfirmed with each representative your committment. As a result, we had no choice but to close the store and reopen at 3pm. The hardship for preparation of closing as well as payroll obligations for the employees were significant. Our pharmacist, technicians and cashiers earn over 100.00 per hour collectively, and were promised their pay despite not working. Frozen goods were picked up prior and much preparation was exhausted in anticipation of our closure. Loss of business for 6 hours is another added casualty as well. Unfortunately, all of our preparation went for naught, since Com Ed failed to do ANYTHING. Power was not shut off at all and a total waste of time and dollars were exhausted. After calling ******* ***** **** I am still waiting for an explanation as to this debacle. We all put in extra time to try to prepare and then catch up with everything to be back in order, but will NEVER recover with the loss of business and the credibility of Commonwealth Edison's sincerity.

Desired Settlement: For loss of business and payroll expenses for 6 hours as your notice declared, $200.00 per hour for a total of $1200.00 Sincerely, **** *********, President ***** ********* ****** **** **** W ***** ****** Chicago, IL. XXXXX XXX-XXX-XXXX Email (********

Business Response: Initial Business Response /* (1000, 7, 2013/09/20) */ Mr. *********, We apologize for any inconvenience you may have experienced as a result of the planned outage on******* being cancelled. The work that was scheduled to be done on ****** was to replace equipment at your transformer. Unfortunately this work had to be re-scheduled to X-XX-XX due to storm recovery. A call was placed to XXX XXX XXXX on X-XX-XX at approximately 4:00 pm, with the message to please contact the ******** Work Manager directly. Per your request, a Claim Form has been mailed to you, please fill this out entirely and send it to the address listed on the form. Please note, all issues regarding any Claim must be handled through our Claims Department as is our current process. Once received, your claim will be reviewed and you will be contacted regarding the results. Again, we apologize for any inconvenience you may have experienced. Final Consumer Response /* (3000, 9, 2013/09/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not only do I NOT accept their response as credible, as they're claiming no action due to "storm recovery". What storm?....the weather during that period of time was fine and no response was received until an automated message was sent late ********** more than 2 weeks later. I am facing disaster again for ******* with no time to prepare, so I have no choice but to open my business with flashlights and lanterns and hope that Com. Ed. may possibly again replace equipment promptly, this time without damage to our frozen department goods. I will try to greet my potential customers at the door with the hope they will come back later. I hope my phone system will forward any calls to my "cell phone" but unfortuantely, won't be able to process any prescription requests. There's no point to reconfirm with Com.Ed since I did that 3 times prior to ******* and were mislead by your agents. Would it have made more sense to give at least a weeks notice prior, for proper preparation and/or to schedule a non-emergency repair for an evening or weekend, as opposed to the busiest workday of the week for most merchants. Who's going to pay my employees this time as well? The only difference is I'm telling all to come in! I will reply again with the results of the proposed 9/23/2013 debacle. Sincerely, **** *********, President ***** ********* ***** **** W ***** Avenue Chicago, IL. XXXXX Final Business Response /* (4000, 13, 2013/10/17) */ All work related to this outage has been completed. Mr ********* can submit a claim for the losses incurred due to the re-scheduling of the******* outage. Claim forms are available on for download. Search claim form.

10/22/2013 Advertising/Sales Issues
10/18/2013 Advertising/Sales Issues
10/15/2013 Advertising/Sales Issues
10/15/2013 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: On around ****** my service was disconnected despite my recent payments. My husband promptly restored service without consulting me. I was charged a $488.31 tampering fee. I accepted this, made payment for restoral and subsequently made payment arrangements. I have made payments hand over fist of exactly what they ask and I paid them all on time. On 6/14-$300. On 7/1- $406.65. On 7/15- $164. On **** $287.44. On 9/13-$177.59. On **** I received the new bill with my current charges, the payment arrangement amt. and a new TAMPERING FEE of $488.61! I called and I was told they would look into it but that I need to pay the total charges by the due date if the issue is not resolved by then! WHAT?!

Desired Settlement: Removal of the false fee from my account.

Business Response: Initial Business Response /* (1000, 5, 2013/10/04) */ Called Ms ****** at XXX-XXX-XXXX and l/m that the duplicate tampering charge was removed from the account before the inquiry was received in our office. That $488.61 was removed and the balance owing was $205.33 on 10/15/13. Apologized for any inconvenience this may have caused and to call me directly if she had any questions at XXX-XXX-XXXX.

10/14/2013 Advertising/Sales Issues
10/11/2013 Advertising/Sales Issues
10/8/2013 Advertising/Sales Issues
10/8/2013 Advertising/Sales Issues
10/7/2013 Billing/Collection Issues
10/7/2013 Advertising/Sales Issues
10/7/2013 Billing/Collection Issues
10/4/2013 Advertising/Sales Issues
10/1/2013 Problems with Product/Service
10/1/2013 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: On ********* 9,2013 I ****** ** ********** being of sound mind and body called Comed was concerned about bill I stated I had just got out of hospital and did not want my lights shut off could I have a extension until the end of the month because I'm on medical leave or could set up payment she stated that I did not qualify because I had a payment plan setup in **** and that I did not make my payments on time and therefor it canceled it self out , I told her I do not setup nor request a payment plan in ***** So my lights was shut off on ********* 10, 2013. On Wed I call and complained to a customer service rep stated that I should contact **** so that my service can be reinstated, she also informed me that was putting information in the computer for Comed hardship so the payment could be paid in full. **** pay the entire amount on September 13, 2013 ($1,142.52) I called ComEd today Monday ********* *** 2013 to see if my service had been restarted and so told me no because a late charge was on the account in the aount of $16.89 that **** and myself did not know, so I asked if could pay that amount so my service could restarted, she stated that she did not know and should was going to email someone in the office who knew since paid the full amount that was due at that time and if I paid the $16.89 that would call **** to cancel the payment that they paid. So I waited to hear from her and nothing. I also asked if they received the letter from Doctor stating I need my service to be restored since I am on Oxygen that plugs into the wall, a nebulizer, heart monitor and Sickle Cell Disease. and that suffer with congestive heart failure. and having service interrupted will cause her to a have a major Sickle Cell Crisis due to lack of oxygen that her red blood cell needs to carry to her heart and entire body. My doctor faxed that letter over to Comed medical section and I was told they had received the letter and the payment from **** they were just waiting on someone to approve it. I called ******** ***** ******************* stated my claim. they in turn spoke with someone from the excecutive office and he said he did not see anything and I was trying to explain to him where to look and where to go or look under, like the medical section did in order to fine the information to show that ceda had paid. but the ******** of ******************* did not want to hear me or listen to what I was saying. My lights have been caught off almost a whole week all because someone don't want to do their job and follow through o my service could be restored. I have no phone, no oxygen, no heat, no and no way of connecting my breathing machine I have bee running back and forth jumping through hoops to get my service restored, calling this person that person to have my service restored and nothing **** Called last Thursday and they said within Two Business Days. enough is enough I need my service turned on ASAP, please..

Desired Settlement: The settlement that I am requesting is to have my service restored ASAP due to my health condition. The has been paid The medical letter faxed to request medical tag for box.

Business Response: Initial Business Response /* (1000, 5, 2013/09/19) */ I talked with Ms. ********** on ******** I informed the customer that her account has been approved for qualifying medical equipment. As a result, a cut in order has been issued. The electric service should be restored tomorrow, pending no weather delays. At this time, ****** has not made a payment on the account.

9/30/2013 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: I lived at **** ****** Drive in ****** I had been a ComEd customer at various addresses in ******** for over 20 years. I had always been signed up for the automatic debit program to pay my monthly bills. When I made the decision to leave the state, I went online to their website and requested a final read on my electric for June 30th. If I recall correctly , I am not totally sure, but I was told I would get a final paper bill. I moved out of the state July 1st and provided them with my new mailing address. I closed my checking account in Illinois that ComEd was electronically debiting from because of the move and because my bank didn't have a local branch in *********. I got my final bill in the mail and had about 3 week before the due date. I mailed a check and paid before the due date. My account was completely paid in full. A couple of days after they cashed my check was the due date. On the due date the electronically debited my OLD checking account for the final bill amount. Since my account was closed they billed me for NSF fees. They have now sent my account to collection and I am getting calls from a collection agency and they said they are reporting me to the credit bureau. I called ComEd regarding this and they said since I didn't stop the EFT online that is why I am being charged. I told the woman my account was paid in full and didn't understand why they would even take a payment. She said that is how they do it and they would not reverse the charges. I asked to talk to a supervisor and she said one wasn't available but would have someone call me within the next couple of days. I never heard from anyone. Since my account was paid in full I don't believe I should have been charged NSF fees and don't believe I own them anything.

Desired Settlement: I would like them to reverse these charges, stop reporting me to the credit bureau, and take me out of collection

Business Response: Initial Business Response /* (1000, 5, 2013/09/27) */ Contact Name and Title: **** ***** - Supervisor Contact Phone: XXX-XXX-XXXX Contact Email: ***************** Good Afternoon *****, Following up on our conversation, I apologize once again for the poor experience you had with our company and the inconvenience this has caused. I have gone ahead and removed the $42.64 in charges from your account which consist of the return items and late fee associated. So the account is at $0 balance. We also reached out to the collection agency notifying them that the balance has been resolved and they confirmed that their system has been updated. Per our discussion, I have also sent an email of your activity statement as requested. Complaint Closed. Final Consumer Response /* (2000, 7, 2013/09/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company explained they made an error and the issue has been resolved

9/26/2013 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: I have been without power since *********** I live on the third floor which gets extremely hot and has been unlivable since the lack of power. The reason the power was disconnected, I admit that I made a typo (I'm human) on the online application and entered in one wrong number which resulted in mix-up with service. I understand that this caused the initial problem however the way in which my concern was "handled" is completely unacceptable. I contacted ComEd on several occasions, have been hung up on, transferred, spoken to an a disgustingly rude manner by EACH AND EVERY EMPLOYEE (it's the general attitude taught and accepted by the company I'm assuming) and eventually sent them a message requesting that a manager contact me. A manager never did, I had to call again to request my power to be turned on, I was informed that it would not be turned on for at least 1-3 business days. I had to stay at a relatives house and transport all of my food to avoid it spoiling. This has been a huge inconvenience as I have had to travel further for work and school since being forced out of my residence. A technician did go to my building to turn the power back on today, *********** however he decided not to make sure anyone was home before showing up, he thought it best to call me while he was already there. I was at work and unavailable to let him in the building. Had the employee contacted me in a timely manner, I could have made arrangements to be home or have someone else let him in. Instead, he left and refused to return when my room ate arrived a few moments after I contacted him. He told her it was too late, he was already gone, and to just file a complaint or contact the emergency line. The emergency line informed us that they would not send anyone out until Monday which means both my roommate and myself have to make unnecessary arrangements for another 3 days. The inconvenience and frustration with ComEd's lack of concern and professionalism has been baffling. I'm still without power and still without a manager contacting me as I had requested to avoid all of this as their customer service agents were of no help. I could not provide an account number since my residence was not updated online and customer service is currently closed.

Desired Settlement: A discount off of my bill for all of the inconvenience and as compensation for how poorly I have been treated

Business Response: Initial Business Response /* (1000, 5, 2013/09/24) */ Our records indicate the electric service was established at **** W **** ** ***** ** CHICAGO IL XXXXX on ******** with an account open date of ********* for ******* *****. Our records indicate the electric service was disconnected ******** as a result of usage on the meter and no name on record. On ******* an order was issue to connect service for ******* *** *****, **** W **** ** ***** ** CHICAGO IL XXXXX. The customer service representative indicated it could take up to 3 business days to connect the electric service and the service was connected the next business day. I regret any inconvenience you may have experienced. Final Consumer Response /* (4200, 11, 2013/09/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I realize it was within 3 business days as you so rudely pointed out again. Com ** is DISGUSTING the way they speak to clients. Please pass **** along to an individual who actually cares and can comprehend the issue I had with waiting. I COULD NOT LIVE IN MY APARTMENT FOR 5 DAYS. I HAD TO RELOCATE AND USE EXTRA GAS EVERY SINGLE DAY DUE TO THE FACT I HAD TO STAY FURTHER AWAY THANKS TO COM EDS LACK OF ATTENTION. THIS WAS AN EMERGENCY SITUATION AND YOU DID NOTHING TO HELP. Com Ed should have the sense to have technicians on staff over the weekend since situations like this do occur and people actually need electricity even on the weekend. Thank you for handing this over to another associate. Final Business Response /* (4000, 9, 2013/09/25) */ The electric service was connect on ******** within the 3 buiness day time period you were informed.

9/23/2013 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: My complaint is regarding a bill from my prior rental address **** ** ******** **** I purchased a home and moved from the ******** apartment. I requested the service be transfer from my rental address to my new home address. I am now getting billed for that last 3 months for the apartment address service. I contacted Com ** and they claim I only request an address change for the ******** services. They will not credit my account, their only solution is to listen to the 'taped phone conversation' which only Com ** can access and listen to. Seem one sides to me?

Desired Settlement: just credit my old account the $81.00 and stop the billing in my name

Business Response: Initial Business Response /* (1000, 5, 2013/09/09) */ I spoke to customer explained findings. The bills were cancelled on final acct XXXXX-XXXXX back to 6/19/13. The credit amount $81.82 was transferred to customer's active account XXXXX-XXXXX. Customer activated his current account at **** ***** *** Chgo IL on *******

9/23/2013 Problems with Product/Service
9/23/2013 Advertising/Sales Issues
9/17/2013 Advertising/Sales Issues
9/16/2013 Advertising/Sales Issues
9/16/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I am a previous customer of ComEd Illinois, moved away and disconnected service in ***** last year (XXXX). When I moved I gave them my forwarding address which unbeknownst to me (after they repeated it correctly on the phone) was wrong. I gave it a year thinking it'll show up through their processing at some point. I started checking on it a few months ago and discovered that they sent it to a nonexistenet address and never called to verify address for proper delivery. I have since given the the address at least 3 seperate times, all of which they incorrectly documented subsequently causing the check to be mailed to wrong destination. Today I called again only to find that the post office supposedly modified my address with them to one which again doesn't exist. I find this hard to believe since all me mail from around the US comes to my mail box with no auto corrections of any kind from the ***** This is absolutely ridiculous and must end NOW! They demanded more money when I had a hard time paying as a customer but refuse to refund in a timely manner. Unacceptable behavior. Today I was also informed that the check was ordered on **** and will be released on ***** to an address that it will not be delivered to.

Desired Settlement: I am requesting intervention with ComEd to get my refund of $144.66 as well as whatever interest they have accrued on that amount since 04/2012 when I should have recieved it to begin with. I understand that they will say they don't pay in terest but I believe it is a very fair request being that it is interest on money that should have been in my hands for more than a year now. If resolution is not achieved this way then I will have no choice but to persue this through the appropriate government entity. My ComEd account: XXXXXXXXXX Name: ******* ********* Address: XXXX XXXrd St ** E ************ XXXXX Refund amount: $144.66 (plus whatever interest ComEd has earned on this amount since 04/2012)

Business Response: Initial Business Response /* (1000, 5, 2013/09/05) */ Mr. *********, Thank you for allowing me the opportunity to address your concerns for you. As was discussed during our earlier conversation, your refund check has been issued today, ******* via ***** overnight and I have provided you with the tracking number associated to this delivery during our conversation however, due to privacy restrictions, I am unable to provide it within this message. You should receive your refund check tomorrow, ******* If you have any additional issues regarding this matter, please do not hesitate to contact me directly. In addition, I would like to extend my apologies for any inconvenience this may have caused you. Thank you, **** ComEd Customer Relations

9/16/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Ireceived a letter from ComEd Dated ********* stating that they reviewed my account,and yes I hqve a credit of $145.45to be refunded in 14 business day. I called the BBB to complain and also sent an E-Mail.Thank you for quick response to my complaint.They still kept @75.00 dollars for my next bill that was due *********** policies.Thank you again. ****** ******

Desired Settlement: Thank to you agency.

Business Response: Initial Business Response /* (1000, 5, 2013/09/03) */ Your overpayments have either been applied to the account balance or refunded back to you. As of ********* 3, 2013, there is a zero account balance.

9/13/2013 Advertising/Sales Issues
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8/30/2013 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Business Response: Initial Business Response /* (1000, 5, 2013/08/19) */ After reviewing the previous address charges owed on XXXXX-XXXXX XXXX N ELAINE PL *UNIT 2 CHICAGO IL XXXXX the bill from ****************** $26.94 was cancelled Late pymt chgs totaling $0.80 were also cancelled crediting acct XXXXX-XXXXX $$27.74.CCS Collections has been notified that the charges have beeen cancelled as you are not responsible for service after *******. The credit was transferred to active account XXXXX-XXXXX. Late pyment charges totaling $0.37 were cancelled on the activing account changing the current balance to $6.57 due on ******

8/29/2013 Problems with Product/Service
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8/26/2013 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: ComEd in ******* of 2013 dug a hole in my back yard with a back-hoe to bury cables or machinery. In the last 6 months the dirt used to fill the hole has sunk and settled due to rains, leaving a sink hole some 1 foot deep by 6 foot long and 3 foot wide. I have alerted the company each month for the last 4 months that this hole presents a serious hazard should I or another person fall into or trip. A sprained ankle or broken leg very well could result in injury. All called promised immediate results. Supervisors have been notified as well. ComEd will not allow me to speak to Management. I am repeatedly told to wait. A dangerous hole exists in my back yard and although I have pro-actively alerted ComEd to this nothing gets accomplished


Business Response: Initial Business Response /* (1000, 7, 2013/08/15) */ The landscaping was restored on ******** Customer stated he was satisfied with work.

8/23/2013 Advertising/Sales Issues
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8/22/2013 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: Sirs; On XXXXXXXX I called and requested service at **** ***** Ave, ****** IL. I am the owner of the property and was putting the service into my name as the tenants departed and finally turned over the keys. I was told to call back in 2 days. I called back and was then told it would be 10-14 days. The credit department had to confirm that I am the owner of the property. I called back to find out the status and was told it was 10-14 "business days" and I was calling too soon. I called back again to find out they wanted my DL, current address and proof of ownership. I was on leave in IL at the property working to get on the utilities and doing what I could without utilities on. I faxed these items to ***** on XXXXXXXX. She called me at 6pm EST XXXXXXXX saying she needed me to lighten my DL. She was not sure if she would take the mortgage statement for the property even though it has my name, property address and my current address. I explained that most of my items were in storage so she said she would check with her supervisor on that. On XXXXXXXX I faxed license again at 7:32am. No word has been heard since. My issue is that I had service with COMED from 3/XXXX-XX/2010 on the same property. I resided there when I purchased the home. I had to move out of state for work so I rented my house out. I have had the same tenants this whole time until I evicted them and they turned over the keys on XXXXXXXX. I have expressed numerous times that I am military and don't live locally. I have had contractors waiting since XXXXXXXX to get in the property so the repairs can me done and I can get the house on the market. I was calling on a daily basis to get told that customer service could not connect me with the credit department handling my case and after being told to call back in 2 days, just to be told I would have to wait and processing would take 10-14 days, which then turned into "business days" and now has turned into 18 "business days" without a call to let me know if I am going to get service. I have been told that I can change carriers once I get the service on but until approved by COMED, I don't have service and cannot get my house on the market. Next week it will have been vacant for a month and I still can't get the work done because I can't get electric service. I have never had an issue getting utilities and the fact that I had service at this property and in good standing, I am not sure why the hold up. I hope that you can assist me in getting my service on. When I explained to a customer service rep earlier in the day on XXXXXXXX that I was going to contact the BBB, I finally got a call from ***** in the credit department that evening. I explained the urgency so I was hoping that there would be quick resolution. I have not received another word. I will be back in IL next Tuesday to continue doing what I can and I am hoping I can get the contractors in at that time. There is only so much you can do with only the water and gas on. Thank you for your time. CW2 ******* ** ***** C: XXX-XXX-XXXX

Desired Settlement: I want my service turned on. At this point, a couple free months of service would be great since there has been a hold up in service however, it's more important to get the service on.

Business Response: Initial Business Response /* (1000, 5, 2013/08/15) */ Spoke to Ms. ***** & explained that our application verification process can take 10-14 business days to review & complete. In the event services are disconnected at the premise and a balance is outstanding, ComEd will complete inquiry of the party that wishes to go on record. Once all info is verified or updated (if applicable), the connection is completed. During the call, the customer was notified that he services were restored on 8-6-2013. That is when the customer informed me that she was only aware of the services being on as of 8/12/2013. I did apologize for any delays this may have caused for the customer. Final Consumer Response /* (2000, 7, 2013/08/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) My service was turned as a result of this inquiry and I thank the BBB. I was told numerous times that ComEd would call me and yet I had to continue to call during and after their 10-14 business day policy in order to get my service on. I filed this complaint the weekend before I was notified that I had service and that was only after I called them on the 12th. That was 18 working days...3 weeks. Yes, the ComEd executive advised me that service was turned on on the 6th when she called me on the 13th but I reiterated I was not called and only found out after an additional call to ComEd on the afternoon of the 12th. Had I received a call, I would have known and the complaint would not have been filed. I would have also started needed repairs earlier. I had contractor in a "wait" status since 17 July 2013. It was not until 13 August that I was able to get them in there. The call from the representative at ComEd's executive office, despite the resolution, only substantiated the need for better training in the area of customer service. For the record, this cost me 3 weeks of not being able to get the needed repairs to my home done after horrible tenants tore it up and subsequently I am still not able to get it on the market. Due to the location of the property and that winter is around the corner, this could be the start of a horrible financial situation. I cannot understand why my application was not dealt with in a timely manner and I had service previously at the same property, in my name and never delinquent. I also don't understand why a representative would call me and tell that my service was on a week before I heard word from anyone. Word was only received from ComEd after I filed the complaint. Thank you again BBB!

8/16/2013 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: My account number is XXXXXXXXXX. On 6/7/13 I accidentally overpaid my ComEd bill via my online bill pay service. My account was drafted for $5875.00 instead of the $58.75 that I actually owed. I contacted my bank and ComEd immediately about the error - there was initial confusion as to who could correct the error. After numerous phone calls, including some calls with both the bill pay company and ComEd on conference call, it was determined that the only way to correct the problem was to have ComEd process the payment and then reimburse me for the overpayment so that I could then pay the bill pay company the $5875 that I owe them. The final date that ComEd states was the official request for reimbursement is 6/25/13. At that time I was told that it would take 30 days to process the reimbursement (although now ComEd says they do not have that in their records). The bill pay company has agreed to give us time to receive the reimbursement from ComEd, but could send me to collections at any time since I cannot pay the money I owe them until ComEd reimburses me. On 7/22/13 when I called ComEd to inquire about the status of the reimbursement, I was told again that the original request was put in on 6/25/13, and that now it would be 45 days maximum until I was issued a reimbursement. This would put the reimbursement date at 8/9/13. When I called ComEd today, 8/9/13, I was told by the first operator that the check had not been issued and she did not know why. She put me on hold so I could talk to a supervisor. After 25 minutes on hold I called ComEd on another phone line (still on hold on the original line) and spoke with an operator named Valerie. She placed me on hold briefly while she checked on the situation. While she admitted to not really understanding why herself, she stated that the treasury department of ComEd had "approved" the reimbursement on July 29th, and that it would be 30 more days from the time of that approval. That, in her estimation, would set the time for reimbursement at approximately August 29th - fully 8 weeks after the initial request was made for reimbursement! And that is only another estimate - I do not know whether I will receive reimbursement at that time or not! No supervisor ever answered the other line that I was on hold for over 35 minutes on! My credit is at risk due to me being unable to pay my bill pay company thanks to ComEd dragging their feet with this issue. They have frozen my bill pay account online which is very inconvenient. Yes, it was a mistake, but ComEd has been clear from the beginning that it was a mistake. In addition, they are currently withdrawing my monthly electric bills from the overpaid balance, so when they do reimburse me I will have a large balance to pay ComEd which they are not giving me the opportunity to do on a monthly basis.

Desired Settlement: I want my reimbursement applied immediately. I cannot afford to wait another 3 weeks or longer for the money that is owed to me.

Business Response: Initial Business Response /* (1000, 5, 2013/08/13) */ Contact Name and Title: **** Hundt - Supervisor Contact Phone: XXX-XXX-XXXX Contact Email: ***************** Good Morning *****, Following up on our conversation, I am glad that you were able to locate the funds that were returned by our company on 7/30. I apoligize for the length of time this took to resolve since your initial request. Please refer to the email that I've sent per your request which outlines the total amount that is now due on the account. Thanks again for your patience. Complaint closed. Final Consumer Response /* (2000, 7, 2013/08/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) ** called me within 72 hours regarding my BBB claim. He advised me that the payment went out on July 30th, and suggested that I contact my bank to ensure that a hold had not been placed on my account that prevented the funds from being deposited. I called fifth third and they contacted FIS (the bill pay service) directly - the bank representative said that FIS told him that they had received the payment from ComEd directly, and that there was a zero balance on my bill pay account.

8/13/2013 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: For the past year and half, I always pay my bill as soon as I receive them through ***********.com, however, Comed repetitively charged late fees on my account. This involves address: *** W ********* **** *** ***** Chicago IL XXXXX, *** ****** Ave, Apt *** ******** IL XXXXX, and **** S ******* Ave Apt ***** Until very recently, I found ***********.com by default set my payment date to due date, and somehow Comed isn't happy with this setup, and thereafter charge late fee on my payment even though I scheduled my payment 10-20 days before the due date. And it's really hard for me to figure out that this would caused potential issues as I have been paying late fees in the past 18 months. I want Comed to refund me all the late fees ever charged to my account and apologize for their improper practice on inducing customers to pay unnecessary late fees.

Desired Settlement: $50

Business Response: Initial Business Response /* (1000, 5, 2013/08/08) */ Contact Name and Title: **** ***** Contact Phone: XXX-XXX-XXXX Contact Email: ***************** Good Afternoon Mr. ****, As a follow up to our conversation, the adjustments to your account that we spoke about have been completed. The late charges as well as the deposit have been removed. Please reference my email for the full details and amounts of the adjustments. This complaint has been closed. Final Consumer Response /* (2000, 7, 2013/08/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) the issue was resolved to my satisfaction. Thanks.

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