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Business ProfileforComEd - An Exelon Company
Additional business information
Imposters & Scams
Don't Get Scammed
ComEd has seen an increase in reports of individuals calling ComEd customers and falsely claiming their electric service will be disconnected unless payment is made. These impersonators instruct customers to buy a prepaid credit card and call back to a different phone number with the personal identification number (PIN) or other personal information. They also use a tactic called “spoofing” to manipulate the Caller ID displayed phone number so that it appears as a ComEd number.
Remember
ComEd representatives will never call you to ask you for cash or request that you purchase a prepaid credit card to make a payment on your bill. If you have concerns about the status of your account, call ComEd’s Customer Service line at 1-800-334-7661(1-800-EDISON1).
Report Phone Scams
If you believe you have been the target of a phone scam, ComEd urges you to contact the Illinois Attorney General’s office at 1-800-386-5438 (TTY 1-800-964-3013), or visit the Illinois Attorney General's website and select the “Protecting Consumers” link.
At-a-glance
Customer Complaints
179 complaints closed in last 3 years
56 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 1919 Swift Dr, Oak Brook, IL 60523-1502
- BBB File Opened:
- 4/1/1930
- Years in Business:
- 98
- Business Started:
- 1/1/1926
- Business Started Locally:
- 1/1/1926
- Business Incorporated:
- 9/17/1907
- Accredited Since:
- 3/1/1927
- Type of Entity:
- Corporation
- Alternate Business Name
- Commonwealth Edison Company
- ComEd
- Related Businesses
- Business Management
- Mr. Miguel Ortega
- Mr. Alejandro Saldivar, Customer Relations Manager
- Mr. Terence Donnelly, President/COO
- Customer Relations, Complaint Handler
- Contact Information
Principal
- Mr. Alejandro Saldivar, Customer Relations Manager
- Mr. Terence Donnelly, President/COO
Customer Contact
- Customer Relations, Complaint Handler
- Additional Contact Information
Phone Numbers
- (630) 684-2667Other Phone
Website Addresses
- (630) 684-2667
Customer Complaints
179 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
19 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Debra J
03/11/2024
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