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BBB Business Review

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BBB Accredited Business since

AEP Energy Inc

Additional Locations

Phone: (866) 258-3782 View Additional Phone Numbers 225 W Wacker Dr Ste 700, Chicago, IL 60606 View Additional Email Addresses http://www.AEPenergy.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

AEP Energy is an electric company which provides natural gas and energy services for residential and commercial customers. This company serves downtown Chicago and surrounding areas, including Evanston, Skokie, Niles, Morton Grove, Park Ridge, Elmwood Park, Oak Park, Stickney, Lyons, Summit, Bridgeview, Berwyn, Cicero, Oak Lawn, Evergreen Park, Blue Island, Robbins, Posen, Maywood, Bellwood, Franklin Park, Rosemont, Broadview, Hines, Riverside, Bensenville, Wood Dale, Itasca, Mt Prospect, Glenview, Wilmette, Addison, Elmhurst, and Lombard. Services available from this company include lighting retrofits, lighting design, lighting controls, heating and air conditioning controls, energy monitoring, demand response, solar energy, energy audits, renewable energy, and natural gas.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that AEP Energy Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for AEP Energy Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 75 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

75 complaints closed with BBB in last 3 years | 26 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 20
Billing/Collection Issues 13
Delivery Issues 19
Guarantee/Warranty Issues 0
Problems with Product/Service 23
Total Closed Complaints 75

Customer Reviews Summary Read customer reviews

7 Customer Reviews on AEP Energy Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 7

Additional Information

BBB file opened: August 15, 2003 Business started: 04/01/2002 Business started locally: 04/01/2002 Business incorporated 04/01/2002 in IL
Type of Entity

Corporation

Business Management
Mr. Greg Hall, President Ms. Madelon Kuchera, Chief Legal Officer
Contact Information
Principal: Mr. Greg Hall, President
Business Category

Electric Companies Lighting Systems & Equipment Lighting Consultants Electric Instruments Lighting Fixtures - Supplies & Parts Lighting Fixtures - Repair & Maintenance Electric Bulk Power Transmission and Control (NAICS: 221121)


Customer Review Rating plus BBB Rating Summary

AEP Energy Inc has received 3.68 out of 5 stars based on 7 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.