BBB Business Review

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This business is not BBB accredited.

HighBeam Research, Inc

Phone: (312) 521-8100 Fax: (312) 782-3901 View Additional Phone Numbers 1 N State St Ste 900, Chicago, IL 60602 View Additional Web Addresses

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HighBeam provides access to thousands of credible, professional,
published sources, many of which are not available elsewhere on the Web.
Through partnerships with reputable publishers and content providers,
HighBeam Research offers the best information from the most relevant
publications to help customers find the information they need in one
place, at an affordable price.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for HighBeam Research, Inc include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for HighBeam Research, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

0 Customer Reviews on HighBeam Research, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 27, 2004 Business started: 07/26/1999 Business started locally: 07/26/1999 Business incorporated 07/26/1999 in DE
Type of Entity


Business Management
Mrs. Tricia Belyea, Executive Director Human Resources Mr. Joseph Miller, VP and GM Student Services Luis Pedraza, Customer Service Manager
Contact Information
Principal: Mrs. Tricia Belyea, Executive Director Human Resources
Principal: Mr. Joseph Miller, VP and GM Student Services
Principal: Luis Pedraza, Customer Service Manager
Business Category

Educational Research Internet Services Library Research Service Publishers - Book Educational Support Services (NAICS: 611710)

Method(s) of Payment
We accept all major credit cards and electronic banking.
Refund and Exchange Policy
We do not issue refunds for failure to cancel or unused subscriptions.
Alternate Business Names
Cengage Learning HighBeam Research, Inc. part of The Gale Group, Inc. HighBeam, Inc. The Gale Group, Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.