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BBB Accredited Business since
Phone: (888) 842-2613 Fax: (888) 842-2613 125 Buckskin Ln, Streamwood, IL 60107
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A BBB Accredited Business since
BBB has determined that Custom Solutions meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Custom Solutions include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. David Nicholson, Owner
Educational Consultants Tutoring Other Scientific and Technical Consulting Services (NAICS: 541690)
Products & Services
This firm offers classes and tutoring resources to improve typing ability and output.
125 Buckskin Ln
Streamwood, IL 60107 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I was charged $54.00. My bank is processing a refund of $18.00. I would like to be refunded the remaining $36.00. I was only sent one message welcoming me to Typing Training Free Trial. The next message I was received was the day I canceled the subscription. My grievance is that I was never informed by account was being charged for this subscription. I was aware I tried the free trial however I had no knowledge I entered into an agreement to be charged. There was no communication. A rep for the company stated Paypal should have informed yet I had ny account paid off and was not receiving statements. I had no idea there was monthly fee being charged. I would like to be refunded remaining $36 and would like to encourage you to send customers a message when you withdraw from their account. I recalled in March trying the Training program for a week or so but got busy and forgot I had engaged in the trial. I never received any communication notifying me that I was being charged therefore I was unaware I had access. I signed up via Paypal and paid my Paypal account in full a while ago and was not checking it regularly until I received a statement with the charges from Custom Solutions. Please process my request and refund me.
Desired Settlement: I would like my $36.00 dollars refunded.
Business Response: Initial Business Response /* (1000, 5, 2015/08/22) */ This customer signed up for a subscription on our TypingTraining.com web site. The customer is offered a 4 week free trial period. If the account is kept open beyond the trial, automatic payments of $18 every second month begin. The account can be closed quickly and easily online, and if it is closed during the trial, no charges occur. At the time of sign-up, this customer chose our PayPal payment option, and thus did not provide any credit/debit card information to us. The customer was notified and reminded of the automatic payments through the following methods: - Various web pages that the customer visited before signing up. Example: http://www.typingtraining.com/su-user_id.plp - A confirmation email sent by our server after completing the account set-up. - A confirmation email sent by PayPal after completing the account set-up. - Regular e-mails from PayPal every time a charge occurred. - When the customer logs into his/her PayPal account, payments and subscription information are visible in the transaction list and in the list of preapproved payments. - If the customer's PayPal account is withdrawing from a credit card or bank account, then payments to PayPal (and, by extension, to us) appear in the customer's paper or online statement. Additionally, our web site makes it exceptionally easy to close the account. A link to cancellation instructions is posted next to our phone number and email address (http://www.typingtraining.com/support.html). It is possible to close an account online even if the customer does not know his/her username and password. Our service operates in the same way as other fixed-rate services that individuals commonly have, such as cable or satellite TV. The regular payments allow us to make the service available, and our business must set aside resources and incur costs for accounts regardless of actual usage. In the same way that a TV provider does not charge based on how much TV is watched, we do not charge based on how often the web site is accessed. Of the $54 that has been charged, $18 has already been refunded. For the remaining $36, we would be willing to issue a check to the customer if the customer can provide evidence of human or technical error on our side that caused excessive charges. Examples would include a dated email from the customer requesting cancellation, or a message from our server sent to the customer confirming cancellation on an earlier date.