BBB Business Review

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This business is not BBB accredited.

Encore Vapor Inc.

Phone: (877) 978-2767 Fax: (877) 679-2767 1000 E. State St., Suite I, Schaumburg, IL 60173 View Additional Email Addresses

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Encore Vapor Inc. is an e-cigarette company which sells electronic tobacco products meant to replace traditional cigarettes and cigars as a source of nicotine for smokers. Located in Schaumburg, IL, this company serves the greater Chicagoland area, including Carpentersville, Elgin, Joliet, Naperville, Elk Grove Village, Mt Prospect, Palatine, Arlington Heights, Deerfield, Highland Park, Lake Forest, Great Lakes, Lake Bluff, Crystal Lake, Chicago, Oak Park, Tinley Park, Bolingbrook, Roselle, Wheaton, Lombard, Glen Ellyn, Rockford, Carol Stream, West Chicago, Lake Zurich, Barrington, Vernon Hills, Libertyville, Evanston, Waukegan, Buffalo Grove, North Chicago, Des Plaines, and Orland Park. The company started in 2009.

This company sells a variety of electronic cigarette products, meant to replace traditional cigarettes, which are smoked. Electronic cigarettes contain only water vapor and do not involve any smoke or fumes, avoiding carbon monoxide and many of the toxins of traditional cigarettes. Encore Vapor's products include disposable e-cigarettes, rechargeable e-cigarettes, dry herb heating chambers, atomizers, carrying kits, laser etched batteries, colorful batteries, glass domes, and replacement parts such as USB chargers and replacement mouthpieces. The company also sells a variety of e-liquids and cartridges in different flavors, including tobacco, raspberry, vanilla, tropical, apple, apple cider, bubblegum, and coffee. Certain products, such as the dry herb heating chambers and e-cigarette configurations, can be bought in starter kits, which come assembled with all necessary accessories and attachments for the starter e-cigarette enthusiast.

Visit the website for Encore Vapor Inc. to learn more about the products sold by this company and to browse their inventory of electronic cigarettes and accessories.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Encore Vapor Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: March 18, 2010 Business started: 01/01/2009 Business started locally: 01/01/2009 Business incorporated 03/13/2010 in IL
Type of Entity


Business Management
Mr. Josh Jenkins, President/CEO
Contact Information
Principal: Mr. Josh Jenkins, President/CEO
Business Category

e-cigarettes e-cigarette flavoring Tobacco Stores (NAICS: 453991)

Customer Review Rating plus BBB Rating Summary

Encore Vapor Inc. has received 4.34 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.