Business ProfileforGT Sales Inc.

On 1/15/24, I purchased a "***** Self-Closing Hinge 1754 5/8" 4" x 4" 426r r7189" from GT Doors & Locks. The order ID is: #*****. This hinge cost $18.82, with $15.04 shipping. Upon receipt, I noticed I bought the wrong color hinge. On 1/19/24, if asked if I could return this hinge and order the correct one, as there is no return policy on the website. *************************, the owner of this business, replied: "Send it back, and order the correct one. I will give you credit for the hinge when I receive the return, thanks *****". I returned the hinge on 1/22/24. On 1/27/24, I asked ************** if he had received the item. On 1/28/24, he replied as follows: "Are you ordering the correct hinge? Credit will process tomorrow. Thanks *****". I waited for the refund to come on the 29th, and checked for it all week. I wanted to wait for the $18.82 before I ordered the correct hinge. On 2/3/24, I asked about the refund, as I still didn't have one (there wasn't one on the 29th as he had promised). There was no reply. Later that same day, I saw a refund for $15.06. I was confused, as I had paid $18.84 for the hinge, and $15.06 was closer to the shipping cost of $15.04. I emailed ************** on 2/5/24 about this discrepancy, and he replied: "Less restocking charge, thanks *****". That same day, I responded: "When I emailed you, lamenting about my mistake, you said nothing about a restocking charge." He responded: "You never ordered the correct hinge." First he claims there is a re-stocking charge, which he never mentioned previously, nor is it anywhere on the website or in my paperwork that came with the hinge. Then, he changes the reason to - never ordering the correct hinge. No customer is going to purchase the next item without a full refund of original item.I realize this is a difference of just $3.76, but it is rightfully my money, and I expect it to be returned. ************** has stopped responding to my emails to resolve this.