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BBB Business Review

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BBB Accredited Business since

Custom Installations, Inc.

Phone: (847) 932-4500 Fax: (847) 932-4504 View Additional Phone Numbers 28457 N Ballard Dr STE E, Lake Forest, IL 60045

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Custom Installations, Inc. is a contractor providing exterior remodeling services for residential customers. This company serves the northern suburbs of Chicago, including Highwood, Highland Park, Lake Bluff, Bannockburn, Riverwoods, Deerfield, North Chicago, Libertyville, Mettawa, Vernon Hills, Lincolnshire, Mundelein, Wheeling, Northbrook, Glencoe, Park City, Waukegan, Long Grove, Buffalo Grove, and Hawthorn Woods. Services available from this company include roofing installation, siding installation, window and door installation, sheet metal and copper installation, gutter and gutter guard installation, exterior accessories, and exterior service and maintenance.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Custom Installations, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Custom Installations, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 23, 2009 Business started: 01/01/1969 in IL Business started locally: 01/01/1969 Business incorporated 09/29/1992 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500

Type of Entity


Business Management
Ms. Cindy Dauer, Office Manager Mr. Sangston Woodruff, President/Owner
Contact Information
Principal: Ms. Cindy Dauer, Office Manager
Business Category

Doors Doors - Installation Doors - Vinyl Siding Materials Windows Snow Removal Service Metal Specialties Metal Fabricators Gutters & Downspouts Gutter Leaf Guards Roofing Contractors Siding Contractors Home Repair & Maintenance Sheet Metal Work Siding Contractors (NAICS: 238170)

Method(s) of Payment
Check, cash, debit or credit 
Alternate Business Names
Custom Gutter & Supply Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.