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BBB Business Review

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Windows by Murray is a supplier and installer of custom millwork, serving custom home builders. This company serves the western suburbs of Chicago, including Aurora, Montgomery, Woodridge, Lisle, Warrenville, Romeoville, Plainfield, Downers Grove, Winfield, Wheaton, West Chicago, Geneva, Lemont, Willowbrook, Burr Ridge, Batavia, Glen Ellyn, Lombard, Hinsdale, Westmont, Glendale Heights, Carol Stream, Oak Brook, St Charles, Villa Park, and Sugar Grove. Products available from this company include windows, patio doors, entry doors, and interior doors, as well as installation service.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Windows by Murray meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Windows by Murray
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: January 05, 2012 Business started: 01/01/2011 Business started locally: 01/01/2011 Business incorporated 04/25/2003 in IL
Type of Entity


Business Management
Mr. Robert Murray, Owner Michael Keenan Kimberly Murray
Contact Information
Customer Contact: Michael Keenan
Principal: Mr. Robert Murray, Owner
Business Category

Doors - Installation Screens - Door & Window Screens - Security Door Storm Windows & Doors Windows Windows - Repairing Moldings Contractor - Interior Trim Construction & Remodeling Services Windows - Installation & Service Millwork Doors Doors - Patio Other Building Equipment Contractors (NAICS: 238290)

Alternate Business Names
Bob's Doors Murray Millwork The Murray Group, Inc

Customer Review Rating plus BBB Rating Summary

Windows by Murray has received 5 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.