BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Bobbleme.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Bobbleme.com include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Darby Rosenfeld, COO/Owner Mr. Jaeson Rosenfeld, CEO/Owner
Number of Employees
Dolls - Retail Internet Shopping Hobby, Toy, and Game Stores (NAICS: 451120)
Alternate Business NamesWhoopass Enterprises, LLC
41 Washington Blvd
Oak Park, IL 60302 (708) 628-5311 (866) 839-1787 Directions
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Additional Phone Numbers
- (708) 628-5311(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I recieved my items damaged in shipment.I spoke to their customer service representative and was told to send items back for repair,they sent me a return shipment label. I sent the items back over two weeks ago. I have confirmation of them receiving the items over a week ago. I have made several attempts through email to contact them. I have researched several phone numbers for the company and called and left messages. I have not been contacted once regarding the repairs.
Desired Settlement: I want the items (the ceramic dolls replaced or my full refund of my monies to my account.
Business Response: Business' Initial Response /* (4000, 9, 2013/08/23) */ We responded to the customer directly as they requested in the email they sent directly to us. We did everything requested by the client and will continue direct communication as well. Best regards, Consumer's Final Response /* (2000, 16, 2013/08/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Business' Final Response /* (4000, 14, 2013/08/26) */ We are so sorry for any issues with our shipping, that the doll was shipped out without approval. We have spoken with the people in shipping to let them know of the error and make sure that it does not happen again. We have as I noted previously, agreed to fix the dolls that were sent out in error and that were also damaged in shipping them to our repair office. Additionally we also are creating a new set of dolls for the customer as well so that they can have both copies at no charge to the customer. We have communicated this to the client several times. Additionally, we have discounted the order for the customer further as well. The customer has requested a full refund which was granted and appears to also want the product for free as well. The client's redone product is ready to go and proofs were provided to review 8/26/13. However, we cannot ship goods after we have accepted the refund request and granted a full refund. We have really attempted to go above and beyond to fix any problems that were encountered by the client.
|3/15/2013||Problems with Product/Service|
|12/10/2012||Problems with Product/Service|