BBB Business Review

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BBB Accredited Business since 12/01/1926

Sears Holdings Corporation (Headquarters)

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Phone: (847) 286-2500Fax: (847) 645-4003View Additional Phone Numbers3333 Beverly Rd B6-258b, Hoffman EstatesIL 60179-0001 Send email to Sears Holdings CorporationView Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 12/01/1926

BBB has determined that Sears Holdings Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Sears Holdings Corporation's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 12140 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

12136 complaints closed with BBB in last 3 years | 4369 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues875
Billing / Collection Issues343
Delivery Issues888
Guarantee / Warranty Issues782
Problems with Product / Service9249
Total Closed Complaints 12136

Customer Reviews Summary Read customer reviews

50 Customer Reviews Customer Reviews on Sears Holdings Corporation

Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 48
Total Customer Reviews 50 Customer Reviews

Additional Information

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According to a Sears representative, consumers are to direct all concerns and complaints regarding Sears credit cards to Citi Card Services in New York, by forwarding them to the New York BBB. Sears cannot investigate issues dealing with the Sears credit card, as it no longer has access to credit card account information.

Sears Holdings has requested that they be given the opportunity to assist with the resolution of your complaint before filing a formal complaint with the BBB. To contact Sears, please e-mail CustomerRelations@searshc.com for assistance. Your concern will be addressed within 24 business hours.

All Sears complaints are handled at the Hoffman Estates location, regardless of what store the consumer visited.

BBB file opened: 10/06/1926Business started: 01/01/1887
Type of Entity

Corporation

Incorporated: June 1906, NY

Contact Information
Principal: Ms. Shirley Bicknell (Regulatory Complaint Manager) Randy Mcman (Manager)
Related Businesses
Sears Home Outlets - 3333 Beverly Rd B6-258b, Hoffman Estates, IL
A & E Factory Services - 3333 Beverly Rd B6-258b, Hoffman Estates, IL
Sears Puerto Rico - 3333 Beverly Rd B6-258b, Hoffman Estates, IL
Business Category

Department Stores, Mattress & Bedding Stores, Snow Removal Equipment, Home Electronics, Carpet & Rug Cleaners, Auto Repair & Service, Womens Apparel - Retail, Tools - Hand, Tools - Electric, Tire Dealers, Television & Radio - Dealers, Shoes - Retail, Paint - Retail, Mens Clothing & Furnishings - Retail, Lawn Mowers, Jewelers - Retail, Hardware - Retail, General Merchandise - Retail, Lawn & Garden Equipment & Supplies, Exercise Equipment & Machines - Sales, Cooking Utensils, Childrens & Infants Wear - Retail, Boys Clothing & Furnishings - Retail, Bedding, Appliances - Small - Dealers, Appliances-Major-Service & Repair, Appliances - Major - Parts & Supplies, Appliances - Major - Dealers, Air conditioning & Heating Contractors - Residential, Construction & Remodeling Services, Home Builders

Products & Services

This company offers general retail merchandise.

Alternate Business Names
K-Mart, Super Kmart, Sears Merchandise Group, Sears Auto Repair, Sears Driving School, Sears Home Central, Sears Catalog, Sears Dental Ctr, Sears Home Protection Plan, Sears Appliance Select, Sears Auto Center, Sears Roebuck, The Great Indoors, Sears Service Center, Sears National Customer Relations, Sears Home Improvements, Sears Department Store, Sears and Roebuck, Sears Service Unit, Sears Home Central Heating & Installatio, Sears Watch & Jewerly Service Center, Sears, Sears-National Customer Relati, Sears Roebuck & Company, Sears Optical, Sears Wishbook, MyGofer, Sears Garage Doors, Hometown Outlets
Industry Tips
Refunds and Exchanges
Home Remodeling Contractors
Contracts
Carpet and Rug Cleaners
Cleaning Services

Customer Review Rating plus BBB Rating Summary

Sears Holdings Corporation has received 4.14 out of 5 stars based on 50 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.