BBB Accredited Business since 12/01/1926
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A BBB Accredited Business since 12/01/1926
BBB has determined that Sears Holdings Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Sears Holdings Corporation's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 12140 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||875|
|Billing / Collection Issues||343|
|Guarantee / Warranty Issues||782|
|Problems with Product / Service||9249|
|Total Closed Complaints||12136|
Customer Reviews Summary Read customer reviews
50 Customer Reviews Customer Reviews on Sears Holdings Corporation
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||50 Customer Reviews|
According to a Sears representative, consumers are to direct all concerns and complaints regarding Sears credit cards to Citi Card Services in New York, by forwarding them to the New York BBB. Sears cannot investigate issues dealing with the Sears credit card, as it no longer has access to credit card account information.
Sears Holdings has requested that they be given the opportunity to assist with the resolution of your complaint before filing a formal complaint with the BBB. To contact Sears, please e-mail CustomerRelations@searshc.com for assistance. Your concern will be addressed within 24 business hours.
All Sears complaints are handled at the Hoffman Estates location, regardless of what store the consumer visited.BBB file opened: 10/06/1926Business started: 01/01/1887
Type of Entity
Incorporated: June 1906, NY
Contact InformationPrincipal: Ms. Shirley Bicknell (Regulatory Complaint Manager) Randy Mcman (Manager)
Related BusinessesSears Home Outlets - 3333 Beverly Rd B6-258b, Hoffman Estates, IL
A & E Factory Services - 3333 Beverly Rd B6-258b, Hoffman Estates, IL
Sears Puerto Rico - 3333 Beverly Rd B6-258b, Hoffman Estates, IL
Department Stores, Mattress & Bedding Stores, Snow Removal Equipment, Home Electronics, Carpet & Rug Cleaners, Auto Repair & Service, Womens Apparel - Retail, Tools - Hand, Tools - Electric, Tire Dealers, Television & Radio - Dealers, Shoes - Retail, Paint - Retail, Mens Clothing & Furnishings - Retail, Lawn Mowers, Jewelers - Retail, Hardware - Retail, General Merchandise - Retail, Lawn & Garden Equipment & Supplies, Exercise Equipment & Machines - Sales, Cooking Utensils, Childrens & Infants Wear - Retail, Boys Clothing & Furnishings - Retail, Bedding, Appliances - Small - Dealers, Appliances-Major-Service & Repair, Appliances - Major - Parts & Supplies, Appliances - Major - Dealers, Air conditioning & Heating Contractors - Residential, Construction & Remodeling Services, Home Builders
Products & Services
This company offers general retail merchandise.
Alternate Business NamesK-Mart, Super Kmart, Sears Merchandise Group, Sears Auto Repair, Sears Driving School, Sears Home Central, Sears Catalog, Sears Dental Ctr, Sears Home Protection Plan, Sears Appliance Select, Sears Auto Center, Sears Roebuck, The Great Indoors, Sears Service Center, Sears National Customer Relations, Sears Home Improvements, Sears Department Store, Sears and Roebuck, Sears Service Unit, Sears Home Central Heating & Installatio, Sears Watch & Jewerly Service Center, Sears, Sears-National Customer Relati, Sears Roebuck & Company, Sears Optical, Sears Wishbook, MyGofer, Sears Garage Doors, Hometown Outlets
Industry TipsRefunds and Exchanges
Home Remodeling Contractors
Carpet and Rug Cleaners
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview