BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that Sears Holdings Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Sears Holdings Corporation include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 13965 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||8611|
|Total Closed Complaints||13965|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||475|
Type of Entity
Business ManagementMs. Vickie Schutze, Director, Executive Member Support and Compliance
Department Stores Auto Repair & Service Carpet & Rug Cleaners Home Electronics Snow Removal Equipment Mattress & Bedding Stores Home Builders Construction & Remodeling Services Air conditioning & Heating Contractors - Residential Appliances - Major - Dealers Appliances - Major - Parts & Supplies Appliances-Major-Service & Repair Appliances - Small - Dealers Bedding Boys Clothing & Furnishings - Retail Childrens & Infants Wear - Retail Cooking Utensils Exercise Equipment & Machines - Sales Lawn & Garden Equipment & Supplies General Merchandise - Retail Hardware - Retail Jewelers - Retail Lawn Mowers Mens Clothing & Furnishings - Retail Paint - Retail Shoes - Retail Television & Radio - Dealers Tire Dealers Tools - Electric Tools - Hand Womens Apparel - Retail Department Stores (except Discount Department Stores) (NAICS: 452111)
Alternate Business NamesHometown Outlets K-Mart MyGofer Sears Sears and Roebuck Sears Appliance Select Sears Auto Center Sears Auto Repair Sears Catalog Sears Dental Ctr Sears Department Store Sears Driving School Sears Garage Doors Sears Home Central Sears Home Central Heating & Installatio Sears Home Improvements Sears Home Protection Plan Sears Merchandise Group Sears National Customer Relations Sears Optical Sears Roebuck Sears Roebuck & Company Sears Service Center Sears Service Unit Sears Watch & Jewerly Service Center Sears Wishbook Sears-National Customer Relati Super Kmart The Great Indoors
According to a Sears representative, consumers are to direct all concerns and complaints regarding Sears credit cards to Citi Card Services in New York, by forwarding them to the New York BBB. Sears cannot investigate issues dealing with the Sears credit card, as it no longer has access to credit card account information.
All Sears complaints are handled at the Hoffman Estates location, regardless of what store the consumer visited. Sears Holdings has requested that they be given the opportunity to assist with the resolution of your complaint before filing a formal complaint with the BBB. To contact Sears, please e-mail CustomerRelations@searshc.com for assistance. Your concern will be addressed within 24 business hours.
Products & Services
This company offers general retail merchandise.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview