BBB Accredited Business since

Wheatland Dental Care

Phone: (630) 904-4444 Fax: (630) 904-3770 5060 Ace Ln.  #100, Naperville, IL 60564 View Additional Email Addresses http://www.wheatlanddental.com



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Description

Wheatland Dental Care is a general dentistry office for family and orthodontic services. This office is located in Naperville, IL, and serves the western Chicago suburbs including Aurora, North Aurora, Batavia, Downers Grove, Oak Brook, Wheaton, Carol Stream, St Charles, Geneva, Elmhurst, Cicero, Schaumburg, Elgin, Romeoville, Plainfield, Joliet, Lockport, Orland Park, Oak Lawn, Oswego, Yorkville, Crest Hill, Shorewood, New Lenox, Elburn, Kaneville, Big Rock, Plano, Blue Island, and Hoffman Estates. This dentistry office performs most dental services including crowns, botox, whitening, bridges, cosmetic dentistry, fillings, dentures and partials, extractions and oral surgery, inlay and outlay, TMD or TMJ therapy, periodontics and implants, orthodontics, hygiene and prevention, and they treat obstructive sleep apnea.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Wheatland Dental Care meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Wheatland Dental Care include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Wheatland Dental Care
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 12, 2006 Business started: 01/19/1999 Business started locally: 01/19/1999 Business incorporated 01/19/1999 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
www.idfpr.com
Phone Number: (312) 814-4500

Type of Entity

Corporation

Business Management
Caitlin Padilla, Billing Representative Dr. Henry Sharfaei, Owner
Contact Information
Principal: Caitlin Padilla, Billing Representative
Business Category

Dentists Dentist - Dental Surgery Dentist - Periodontist Dentist - Dental Implants Dentist - Sedation Dentistry - Children Dentist - Orthodontist Dentistry - Cosmetic Health & Wellness Health & Medical - General Consultants - Medical Denturist Dental Service Plans Medical - Dental Discount Plans Teeth Whitening Services Dental Hygienists Dental Laboratories Offices of Dentists (NAICS: 621210)


Additional Locations

  • 5060 Ace Ln.
    #100

    Naperville, IL 60564

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/9/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: In December of 2012, Lazarus Financial posted a collection account for $1434. This is not a valid debt and no money is owed to either Wheatland Dental or to Lazarus Financial. This action has been electronically disputed with all three credit reporting agencies and proof provided to the collection agency, Lazarus Financial. Unfortunately, Lazarus Financial denies the dispute, confirms back to reporting agencies that the debt is valid and will not remove it until Wheatland Dental says it isn't valid. Summary of Issue: Wheatland Dental provided dental service for ****** ***** under the United Concordia insurance agreement. The insurance company, United Concordia, paid the contracted rate in full for the services provided. The letter from the insurance carrier, United Concordia, states that Wheatland dental was paid for the services provided by the contracted amount of $1530. I have from my insurance an Explanation of Benefits that each of the three procedures was to have written off $390 totaling $1170. With the extra collection charges added on by Lazarus Financial $313.66 this totals the amount of the collection action of $1434 (minus a $50 deductible applied). This account should have been closed in December of 2008 as paid in full. * I have provided Documents of Proof attached that the collection amount is invalid: o Explanation of Benefits from Sept XX XXXX - note remark Q1030 below stating they have agreed not to bill for the difference. o Statement of account showing no action since 2008 on the account until turned over to Lazarus Financial in late 2012. o I have a fax sent to me on June 13th, 2013 copying me on the May 3 letter to Dr. Zmick from the insurance company stating her contracted obligations and confirming that the debt is invalid. Summary of Action YTD: This issue has been contested together with the insurance company for the last five months. Proof was provided to the collection agency that the amount delinquent should be written off as a contracted provider with United Concordia. United Concordia has sent letters and at Wheatland's request, provided the proof of contract that Dr. ***** was a provider in 2008. Personnel turnover in Dr. ******** billing office compounds the problem and Dr ***** refuses to write off the contracted amount. The latest tactic is that they are stating the contract United Concordia provided doesn't look like Dr ******** signature. Request: We are formally requesting all three credit bureaus remove this action as an invalid collection. Currently United Concordia's Provider Relations department is trying to persuade Dr. ***** to write this off as they should have done 5 years ago. This substantial collection amount is negatively impacting **** *****'s credit rating. We feel that we have reached the limits of what can done before taking costly and unnecessary legal action.

Desired Settlement: Complete and total removal of all collection activity from my credit record, a letter of resolution of the error and for Wheatland Dental to write off the overbill amount above the amount insurance already paid including the collection fees added on.

Business Response: Initial Business Response /* (1000, 5, 2013/08/29) */ Contact Name and Title: ******** Billing Manager Contact Phone: XXX-XXX-XXXX Contact Email: *******@att.net Response to BBB claim # XXXXXXXX We have reviewed the account and as a courtesy to the Patient , we will write off the account balance at this time. We have contacted the collection agency, Lazarus, and informed them that the *****'s account balance has been written off and to remove their account from active collections.

4/19/2013 Advertising/Sales Issues