Business ProfileforDPD Smiles

Id like to hear back from the director or owner, not the clerical staff whom Im complaining against. **** at the front desk of DPD Smiles has a HORRIBLE attitude. On SEVERAL occasions in which I will attempt to find in my text messages and emails, they have asked me to reschedule just a few HOURS prior to my childrens appointment. They did it today. I took off work to take my son to the dentist! They texted saying they cannot see my son at 4:30pm as originally scheduled and asked if we could come at 4pm. Just 6-7 hours before the scheduled appt.! I said my son is on the *** spectrum and needs more time usually, so will 4pm work? He said no a morning is better in that case. I said you shouldve already known that and had this info in his chart, as Ive been CHOOSING to use their terrible facility for several months. I asked **** to send a text to confirm I wont be charged since theyre the ones rescheduling last minute without knowing my sons accommodation needs. He wouldnt reply. THEN, He sent a generic your appointment has been scheduled for 4pm I called immediately and asked why did you change my appt without my consent? He said i dont know what youre talking about. I said ok and hung up. I texted to let them know theyll be reported. He proceeded to reply that he reported me to my insurance company for negligence! lol. This place is an absolute nightmare. Appointments are rushed, theyre ********** collecting. Avoid at ALL COSTS!